Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 591 Topics
- 1,458 Replies
Hello, I have noticed its been 4 days since I ordered my Shadow and it still says under 1 hour.Do anyone have a approximate of the time? I sat the data center at Georgia, USA because I bought it for a friend with VR.would that be the issue? also my discord is in my profile if needed.
So, I ordered my Shadow Boost last week and I was told I’d receive it before March 1st, 2022. I’ve seen some other people say that this time isn’t correct in their state so I was wondering if that date is accurate for Ohio users (where I live). Now, I just mentioned I live in Ohio, but I live VERY VERY close (20-30 minutes or so) from West Virginia and Pennsylvania. I don’t know if it would benefit me to say I live in one of those states or just say that I live in Ohio. I am right on the edge and I don’t know if it will benefit me with connection/activation time if I were to chose another state. Thank you for your time for my somewhat long read.
Hi all. I subscribed 3 hours ago (from the UK so I'm assuming this will be the Paris data centre). I don't have any lead time when I log into my account page on any of the tabs (it just says "waiting activation"). Does anyone know how long UK activations take on Saturdays or roughly how long I can expect to wait? I don't even know if activations happen on weekends etc. Thanks!
Hello, Lately I've gotten more and more frustrated by the unavailability of the additional storage for Amsterdam. I have been very patient (been waiting for over a year, and never once have I seen additional storage available. I've asked support about this, but they say that I have to be patient. The problem is, that I can simply not play certain games like Ark: Survival Evolved, because it takes up more space then I have available. I understand that shadow cannot snap their fingers and create more additional storage, but I want to post a suggestion. If this is a monetary problem, I would be willing to pay a one time fee to expand the availability of the storage, to make sure that I at least can upgrade my shadow. I understand that one guy donating doesn't make a difference, but I would be willing to pay 50 euro's if I could have at least 250 gb of extra storage (and of course the 3 euros p/m that it costs for the extra storage). I'm quite sure a lot of other guys would also be willing
Florida, the third most populated state in the USA, gets its service from its next door neighbor New York (sarcasm). Ping times for most are above 40ms and many, myself included, no longer subscribe to Shadow because of it. Years ago, someone from Shadow said a data center for Florida was planned. Will Florida ever get a data center that could service the South East of the USA?
Hello fellow Shadowers and support team!I own a Shadow account located in Germany (or I guess Amsterdam, by checking here https://status.shadow.tech/)So, I am moving from Germany to France and I want my datacenter to be there.Can I have 2 shadows accounts, one In Germany and one in France and keep them both? The idea is to buy a second account located in France, test it out and if it behaves well, then leave the Germany one and keep the France one.From what I understood, switching account it’s impossible, and it’s not really an option for me anyway.Can I own 2 shadow accounts?
So I just paid for this service after seeing how quick and easy it is supposed to be. Decided to switch from GeforceNow after seeing it advertised and recommended by a friend. Now that I have paid for it, and it told me it would be ready in 3 hours. Now I see a lot of people are having the issue with this “delay” happening before they can access it. So now my 3 hours have passed and I am still waiting. This is false advertising in my opinion. You don’t advertise 3 hours everywhere, and then all of a sudden after the deadline has passed get to change my time frame to a longer one. I see your terms and conditions say that you are allowed to. But they do not say you have the right to after the deadline has passed. This is a shady practice I would say. Judging by the amount of post I see here about the exact same thing, you all do this a lot. If you do not have the capability to keep up with your markets demands then why advertise like you do just so they will buy what your selling? Needle
Dear Shadow,I've been using Shadow now for a good solid year with a yearly subscription.I signed in to Shadow due to the fact of having this neat set up which I can take where ever I go and still having decent performance with my own Virtual PC on whatever device.Mostly I'm using an Intel NUC mini PC to connect to Shadow to play games, but during travels I would use my Chromebook for some normal administration work.So far I've been a real fan of the concept and how it worked.However… Now, since the price increases significantly, and I need to sign in for subscription renewal, I wonder if it's still worth it.The machines are not being upgraded, service and communication went down the drain for large part of the year (since the big announcement) and it doesn't seem to improve soon.Isn't it just cheaper now to buy a laptop with fairly decent specs?Example: Asus ROG Strix G15i5 10th Gen, Nvidia RTX3050, 16GB RAM, 512GB SSD > around 1000 eurosSo lets say I keep it for 4 years, that's 100
Just got my Shadow PC built yesterday. I noticed higher latency and I was surprised to find out that the Chicago Data Center is not up and running. I live in Michigan and it appears I have been moved to Dallas or New York. Just curious if anyone knows what is going on and what to expect in the future. The latency currently isn’t ideal but in the short term is fine, but I still would like to eventually have a Data Center closer to me.
I am trying to connect to my Shadow via the app for iPad OS. After waiting on loading screen with the message “Waiting for Video” for a minute or so, the app is always returning to the app home page. I have tried shutting down my Shadow, waiting for ~15 minutes, and then attempting to reconnect, only to achieve the same results. I tried troubleshooting my internet connection based on the help article here: https://help.shadow.tech/hc/en-gb/articles/360011196119, though maybe this is out of date? All of my results were above the minimum requirements. I’m not getting any error message from the app, so I have no idea what is causing the connection to fail. Any advice here short of a full Shadow factory reset would be much appreciated.
Hi there,i’m waiting for the availability of additional storage. 256 GB is not contemporary any longer. On my account page the buyable storage is remarked as “sold out”, the last entry of this topic is written on June 2021. Is there something ongoing? Is there any timeline you can publish here?Thanks for answering my question and i wish a nice day?
So, i wait now almost 2 years for my activiation and i know the situations around that company right now but it would be great to have any timeframe of the activation. Can you give me/us some hints or clues when we get our activation for that? Location: GermanyServer Location should be: Amsterdam There are no updates or anything for the estimated time and that is not ok. I repeat ALMOST 2 YEARS. Regards, Patrick
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