Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 609 Topics
- 1,488 Replies
Where is my activation in under a hour?
Hello, I have noticed its been 4 days since I ordered my Shadow and it still says under 1 hour.Do anyone have a approximate of the time? I sat the data center at Georgia, USA because I bought it for a friend with VR.would that be the issue? also my discord is in my profile if needed.
Will Florida ever get a data center?
Florida, the third most populated state in the USA, gets its service from its next door neighbor New York (sarcasm). Ping times for most are above 40ms and many, myself included, no longer subscribe to Shadow because of it. Years ago, someone from Shadow said a data center for Florida was planned. Will Florida ever get a data center that could service the South East of the USA?
Switching datacenters and owning 2 accounts
Hello fellow Shadowers and support team!I own a Shadow account located in Germany (or I guess Amsterdam, by checking here https://status.shadow.tech/)So, I am moving from Germany to France and I want my datacenter to be there.Can I have 2 shadows accounts, one In Germany and one in France and keep them both? The idea is to buy a second account located in France, test it out and if it behaves well, then leave the Germany one and keep the France one.From what I understood, switching account it’s impossible, and it’s not really an option for me anyway.Can I own 2 shadow accounts?
When will i get access to my shadow?
So I just paid for this service after seeing how quick and easy it is supposed to be. Decided to switch from GeforceNow after seeing it advertised and recommended by a friend. Now that I have paid for it, and it told me it would be ready in 3 hours. Now I see a lot of people are having the issue with this “delay” happening before they can access it. So now my 3 hours have passed and I am still waiting. This is false advertising in my opinion. You don’t advertise 3 hours everywhere, and then all of a sudden after the deadline has passed get to change my time frame to a longer one. I see your terms and conditions say that you are allowed to. But they do not say you have the right to after the deadline has passed. This is a shady practice I would say. Judging by the amount of post I see here about the exact same thing, you all do this a lot. If you do not have the capability to keep up with your markets demands then why advertise like you do just so they will buy what your selling? Needle
"To Shadow or Not to Shadow?" That is the question!
Dear Shadow,I've been using Shadow now for a good solid year with a yearly subscription.I signed in to Shadow due to the fact of having this neat set up which I can take where ever I go and still having decent performance with my own Virtual PC on whatever device.Mostly I'm using an Intel NUC mini PC to connect to Shadow to play games, but during travels I would use my Chromebook for some normal administration work.So far I've been a real fan of the concept and how it worked.However… Now, since the price increases significantly, and I need to sign in for subscription renewal, I wonder if it's still worth it.The machines are not being upgraded, service and communication went down the drain for large part of the year (since the big announcement) and it doesn't seem to improve soon.Isn't it just cheaper now to buy a laptop with fairly decent specs?Example: Asus ROG Strix G15i5 10th Gen, Nvidia RTX3050, 16GB RAM, 512GB SSD > around 1000 eurosSo lets say I keep it for 4 years, that's 100
Shadow for iPad OS unable to connect after “Waiting for Video”
I am trying to connect to my Shadow via the app for iPad OS. After waiting on loading screen with the message “Waiting for Video” for a minute or so, the app is always returning to the app home page. I have tried shutting down my Shadow, waiting for ~15 minutes, and then attempting to reconnect, only to achieve the same results. I tried troubleshooting my internet connection based on the help article here: https://help.shadow.tech/hc/en-gb/articles/360011196119, though maybe this is out of date? All of my results were above the minimum requirements. I’m not getting any error message from the app, so I have no idea what is causing the connection to fail. Any advice here short of a full Shadow factory reset would be much appreciated.
when will my shadow be available?
i was told id receive my shadow in under 5 business days its the 5th day now and still haven't heard from anyone. the only thing that happened was that they delayed it even more. it just stinks because it was portrayed to be a quick and easy thing when it hasn't been.
Continuously Changing My Activation Date...
Do not promise my shadow will be activated in under 72 hours if that is not the case. When I first ordered it said my shadow would be active in under 72 hours. Then it changed to under 5 business days. Now the date is December 31st. Delays are fine but do not promise such a quick delivery date if that obviously isn’t the date. That is blatant false advertising, and I’m considering cancelling my order because of this. Just be honest. Just last week it said “by December 31st” and then suddenly it changed to “in under 72 hours” meaning they knew it would be ready by the initial date but changed it to 72 hours to draw in more customers. Not cool.
Is there any Updates for Infinite users?
So, i wait now almost 2 years for my activiation and i know the situations around that company right now but it would be great to have any timeframe of the activation. Can you give me/us some hints or clues when we get our activation for that? Location: GermanyServer Location should be: Amsterdam There are no updates or anything for the estimated time and that is not ok. I repeat ALMOST 2 YEARS. Regards, Patrick
Future of the Chicago Data Center?
Just got my Shadow PC built yesterday. I noticed higher latency and I was surprised to find out that the Chicago Data Center is not up and running. I live in Michigan and it appears I have been moved to Dallas or New York. Just curious if anyone knows what is going on and what to expect in the future. The latency currently isn’t ideal but in the short term is fine, but I still would like to eventually have a Data Center closer to me.
Additional Storage, what's going on?
Hi there,i’m waiting for the availability of additional storage. 256 GB is not contemporary any longer. On my account page the buyable storage is remarked as “sold out”, the last entry of this topic is written on June 2021. Is there something ongoing? Is there any timeline you can publish here?Thanks for answering my question and i wish a nice day?
quck question about billing and payments
Hi, my icome varys (comes in on different days of the month) what would happen if my funds come in after my shadow due date?is there flexibility in this? i don’t want to lose it cos my pay is days/weeks late.or can i pay off (card payments) on a month that i get payed late? just asking for peice of mind really.chris
hello guys 1 week ago i reveiced my Shadow after 6 months i have been waiting for a long time and i payed with my credit card for 1 month and there is my question,after this month my shadow will finish? or will automaticly renew? i just dont want to lose my account and wait a long time again
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