Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 621 Topics
- 1,501 Replies
Why is Shadow going to take so long?
I ordered Shadow today and it said that I was not going to get access until October 28! That is ridiculous in my opinion! I ordered Shadow thinking that I would be able to get it the next day but I have to wait for over a month! Why is this? Shadow can you fix your stuff? I was really hoping I would be able to play Half Life Alyx soon, but that is out the window. I can tough it out but I really don’t want to.Please say this this is not the actual date and that I will get it earlier!
Additional Storage, what's going on?
Hi there,i’m waiting for the availability of additional storage. 256 GB is not contemporary any longer. On my account page the buyable storage is remarked as “sold out”, the last entry of this topic is written on June 2021. Is there something ongoing? Is there any timeline you can publish here?Thanks for answering my question and i wish a nice day?
Getting Fed up !
After a year with no problems even through bankruptcy and all the scale back and changesI supported shadow and even committed to 1 yr to support the company!Yesterday received notice that they could not bill my account! Being very satisfied with the service and waiting 2 months for activation I do not want to lose the service I don’t want to lose it!I tried resetting the payment method did not work!Called my bank they said it was their end so I wrote as support tickedThe gave me some BS saying it was the issuing bank!Spent a hour with my bank to track down the problem and they said it was rejected by Shadow because the billing address did not match….this was not a problem before payment went through many time before!Tried to edit the billing address to match the debit card thier website did not allow me to do thisWrote another support ticked they sent me a link to update my payment!!The page did not allow me to change billing address or reset the debit card!! Like I said love shadow
Can I cancel, but continue to access my account?
I’ve just signed up, and I’d like to avoid auto-renewal because I’ve got a habit of signing up for things and forgetting about them. Hopefully won’t happen here, if it works well for me, but I’d still like the option to stop myself from forgetting and getting charged.Thanks!
If I cancel my subscription and re-subscribe at a later date, will my Shadow still be ready for me?
I am planning on cancelling my subscription at the end of this month for financial reasons, but I plan to re-subscribe as soon as I am able to afford the service again. Will I be put on a wait-list for a Shadow to be ready again or will my current machine still be available for me when I re-subscribe?
Getting charged for services that I currently dont have access to
As header mentions I have been charged, but nothing is listed on my account. No active subscription, just the same layout for buying the subscriptions as if I had never made an order. Checking my bank statement however it did go through. When can I expect to be activated ? Does it mean I'm currently in the queue if I have been charged ? Thanks to whoever takes the time to respond.
New Badge Deadline?
Just curious, was the deadline set for 12PM PST (3PM EST) or 12PM EST (9AM PST). I checked the email and I got it a little after 12PM/Noon yesterday but I know their main US area is in California, not even taking the Europe side into the equation. If its based on eastern I'm assuming I missed it, but if it's PST, I might have just squeezed by. PS. If this is the wrong spot or has already been answered I apologized. Just caught this on my lunch break and was trying to hurry up and register. I have been a sub going into my 2nd year and I'm a discord booster. Though I doubt subscription or discord has anything to do with the getting the badge, would be nice if it does though. (If I missed out, lol) Good day all, catch ya when I'm off later tonight!
Possible to change the date of payment?
Hello! I've been activated on the 23rd of April, which is awesome ofcourse, but I always get my salary on the 24th. I am sure I can pay on the 23rd as well if not possible… but I think I'd prefer if it could be changed to the 24th, especially since I want to change to a yearly plan.
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