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Activation, Account & Billing

If you need help accessing or managing your account, you're in the right place.

  • 540 Topics
  • 1,389 Replies

540 Topics

M
mvpkobe31Scout
asked in Activation, Account & Billing

activation

My activation day say August 26 2021 but I heard this month will activation resume back again does anyone know something about it?

1
T
1 year ago
J
jamesgerstmannExplorer
asked in Activation, Account & Billing

How fast can I start my Shadow boost if I use the BETA version of the VMP aas I knoow it will speed up the process thank's let me know as soon as possible.

I am having a hard time acivating my Shadow via BETA early.

0
J
1 year ago
P
Playeruser1580Explorer
asked in Activation, Account & Billing

What does this mean?

This says"receive your shadow before 25th november", does that mean it's this year? Or next year? And can i get activate earlier, since it says BEFORE 25TH NOVEMBER? 

1
N
1 year ago
M
MemeExplorer
posted in Activation, Account & Billing

You should see before they get it

People should be able to see what games they get before they order they can choose more or less for the monthly subscription

3
A
1 year ago
B
BenNicholasExplorer
asked in Activation, Account & Billing

Shadow Boost new terms agreement.

I recently got an email that my subscription will be cancelled unless I agree to the new price of $29.99 a month. When I click on the link and log in it only lets me decline and cancel my subscription. How to do i fix this.

6
T
1 year ago
S
steExplorer
asked in Activation, Account & Billing

My subscription has disappeared and cannot re-add

My Shadow sub recently disappeared (possibly relating to the changes going on currently). So I went in to re-subscribe and the only option I get is a pre-order for Shadow Boost in March 2022. Does this mean I can no longer use my Shadow even though £29.99 has been debited from my account today? I saw this post but does that mean everyone has lost access to their Shadow accounts until 2022? 

1
Gelgoog
1 year ago
D
Domm96Explorer
asked in Activation, Account & Billing

im new on Shadow payment question

Hi there im new in shadow and the activation  where i live(germany) will start the 25 of november and here my question i just payed for one month 14,99euro,when that month will finish they will take directly money of my associated card?or my suscribtion will totally cancelled after that month finish(hope no),there is other question can i pay now for 1 year forward ? i wish somebody can help me im totally new…,Thanks!

2
Gelgoog
1 year ago
S
ShagnastyTraveler
posted in Activation, Account & Billing

Shadows next chaptor

Shadows next chapter appears too be More expensive with less communication and no activations.. Haha cool chapter..

0
S
1 year ago
T
thade69Traveler
asked in Activation, Account & Billing

How do I accept the new deal?

Hi, my shadow activation is due in 3 days and I still haven't received an email to accept the new pricing deal, I don't want to wait until the 24th to then have my shadow canceled and refunded as I've been waiting since December. Any ideas on how to accept the new pricing or will my shadow just activate on the 24th....getting worried. Thanks

1
Phobos
1 year ago
M
Mike LientTraveler
asked in Activation, Account & Billing

Huge price jump

So basically you're doubling the price of current subscriptions, but what do we get for it? Is it just pay twice for the same service? 

6
1
1 year ago
D
dwebExplorer
asked in Activation, Account & Billing

It's too bad that you are not going to offer a lower tier of access to keep the price at 11.99 per month

It’s unfortunate that the price is jumping up to 29.99 per month. I only used (and liked) Shadow for testing outside applications so wasn’t on here nearly as much as a solid gamer would be. If you only kept the price at 11.99 and offered X amount of hours per month. I would have stayed. 

0
D
1 year ago
K
KarmaScout
asked in Activation, Account & Billing

The wait time

I used to use shadow and it was great however i stopped using it for a time so i canceled my subscription. But the “READY-TO-USE DATE” is insane  its almost a 8 month wait . Do i really have to wait 8 months to use it??  

1
Gelgoog
1 year ago
E
ExoticExplorer
asked in Activation, Account & Billing

My shadow says it will start in December 31 will it really take that long

My shadow says it will start in December 31 will it really take that long?

1
Gelgoog
1 year ago
A
AsieberExplorer
asked in Activation, Account & Billing

When Will My Shadow Be Activated?

This date provided by the bot seems to be inaccurate. Is there a more accurate estimate that I can get?

1
Gelgoog
1 year ago
T
The FacebitersScout
posted in Activation, Account & Billing

My secondary drive was deleted X{

It is not excusable deleting a gamers entire hard drive I pay you extra money for. Period. What am I paying you extra money for extra storage for if not a backup? Sorry let me add here, for the UPGRADE I paid you for. You deleted my extra space, for an upgrade….Was somebody that dense or did you guys really think that was okay? I pay for GIGS ON GIGS of extra space, and you send me a message I have like a day to figure out how to move it? Seriously, something is wrong with the company.I’m sure it’s somewhere in your NEW terms of service, that you can delete our stuff with short notice. The same TOS you changed after I pointed out being a creator and making money on the platform, was a violation of your own TOS. Where in as I was basically told not to worry about it. Real professional. Strange how that page changed after I made a fuss about it, into a TOS with actual professional legalese.Disgusting, if I didn’t have to contact France and have to have a ton of money to do fight in court

1
Phobos
1 year ago
G
g373Explorer
asked in Activation, Account & Billing

What's the point?

Used to be a Shadow subscriber in the early days. Just tried to sign up again… March 29, 2022???Really what is the point of this? This can’t be accurate surely?G

3
M
1 year ago
E
EmaerExplorer
asked in Activation, Account & Billing

my shadow is not working for now 1 week

hello, i have a problem with my shadowthe last time i used it it was 1 week ago i think i started a download and then turned off my pc. the result is that i get this message every time i try to open it: sistem errorimpossible to execute the code, because AudioDeviceCorfglib.dll is not found the reinstallatioin of the programme can correct this problem if the developer see this, the developer code is BDLKWJhope you can fix this problem,bye

0
E
1 year ago
A
AdamScout
asked in Activation, Account & Billing

UK Price Disparity

Can we get some information on why there is no accounting for exchange rates in the UK price for Shadow?When the price was reduced down to 15, it wasn't so bad, but now it's going back ot the original rates, with no improvement, it becomes a question again.It's not like there is any extra cost to deliver the service to the UK, as we utilise the EU datacentres. It feels like a real kick in the teeth and as if we are subsidising other users.

2
A
1 year ago
T
TennTuxScout
posted in Activation, Account & Billing

My Ultra is being forcibly taken away and downgraded to boost

How is that fair at all. Not even giving us a free month or something.  Anyone else get that BS email?

34
M
1 year ago
M
MarcusExplorer
asked in Activation, Account & Billing

Where is my order?

I subbed to shadow back in later February and I was given an exact date of may 31st and I still don’t have my shadow? 

1
Phobos
1 year ago
S
ShadowIsTrashScout
posted in Activation, Account & Billing

After waiting for over 6months and 3 days before the scheduled activation I have to follow up...

..myself, to find out that it is on indefinite hold. Preorder = cancelled  I really hope that Plutosphere and some of the other services that are planned to release soon, and who are using established server infrastructure, rather than filing for bankruptcy to get out of paying their debts, will do a better job than this poorly managed excuse for a startup.  For anyone hoping that Shadow is on the right path now, feel free to check out reviews of Hubic (the company that acquired them.)  https://www.trustpilot.com/review/hubic.com 

1
S
1 year ago
C
CyranoExplorer
asked in Activation, Account & Billing

New shadow offer and current billing plan

Hi,My current subscription date is on the 8th of the month. I've received an email about the new offer stating the change will happen on the 25th of June.What happens from a billing perspective? Will I pay the full £13 for the half period 8th June to 25th June and then be charged £30 from the 25th June to the 25th July? Or will the new contract start at the billing date?~~~Mon abonnement actuel commence le 8 du mois. J'ai reçu un email me disant que le nouvelle offre serait activée le 25 juin.Que se passe-t-il pour mon abonnement? Serai-je chargé la totalité des £13 pour une demi-période du 8 juin au 25 juin, puis £30 du 25 juin au 25 juillet? Ou est-ce que mon niveau contrat commencera le 8 juillet seulement?Merci!  

1
Gelgoog
1 year ago
M
MysticGodScout
asked in Activation, Account & Billing

infinite activation

So I have been waiting for almost 1,5 years now and I was wondering when will shadow infinite be activated in Amsterdam? Could someone give me an indication?Datacenter: AmsterdamOrder date: 12 December 2019 

2
M
1 year ago
D
dareallestmyaExplorer
asked in Activation, Account & Billing

Shadowtech startup

Hello so I bought the shadowtech in May 14 and I’m still waiting and it’s my first time using Shadowtech also my friend recommended to me and she bought it on february and she said it took only for her one week to come so I just want to know when it will come because I know it won’t come all the way next year

0
D
1 year ago
J
jabbathehutTraveler
asked in Activation, Account & Billing

storage and pricing questions

I currently have 3 block of extra storage will I be able to reduce that to one straight away when the new price kicks in.i don't want to pay for 3 blocks but I also don't want to be stuck with only 256gb.My billing date has been around the 15th of each month so does that extend to 25th or do I get an extra month at the old price or do they take the balance at the 25th.Please let me know the answer to both of these.Thanks

2
geraldbrent1
1 year ago

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