Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 540 Topics
- 1,389 Replies
My Shadow sub recently disappeared (possibly relating to the changes going on currently). So I went in to re-subscribe and the only option I get is a pre-order for Shadow Boost in March 2022. Does this mean I can no longer use my Shadow even though £29.99 has been debited from my account today? I saw this post but does that mean everyone has lost access to their Shadow accounts until 2022?
Hi there im new in shadow and the activation where i live(germany) will start the 25 of november and here my question i just payed for one month 14,99euro,when that month will finish they will take directly money of my associated card?or my suscribtion will totally cancelled after that month finish(hope no),there is other question can i pay now for 1 year forward ? i wish somebody can help me im totally new…,Thanks!
Hi, my shadow activation is due in 3 days and I still haven't received an email to accept the new pricing deal, I don't want to wait until the 24th to then have my shadow canceled and refunded as I've been waiting since December. Any ideas on how to accept the new pricing or will my shadow just activate on the 24th....getting worried. Thanks
It's too bad that you are not going to offer a lower tier of access to keep the price at 11.99 per month
It’s unfortunate that the price is jumping up to 29.99 per month. I only used (and liked) Shadow for testing outside applications so wasn’t on here nearly as much as a solid gamer would be. If you only kept the price at 11.99 and offered X amount of hours per month. I would have stayed.
It is not excusable deleting a gamers entire hard drive I pay you extra money for. Period. What am I paying you extra money for extra storage for if not a backup? Sorry let me add here, for the UPGRADE I paid you for. You deleted my extra space, for an upgrade….Was somebody that dense or did you guys really think that was okay? I pay for GIGS ON GIGS of extra space, and you send me a message I have like a day to figure out how to move it? Seriously, something is wrong with the company.I’m sure it’s somewhere in your NEW terms of service, that you can delete our stuff with short notice. The same TOS you changed after I pointed out being a creator and making money on the platform, was a violation of your own TOS. Where in as I was basically told not to worry about it. Real professional. Strange how that page changed after I made a fuss about it, into a TOS with actual professional legalese.Disgusting, if I didn’t have to contact France and have to have a ton of money to do fight in court
hello, i have a problem with my shadowthe last time i used it it was 1 week ago i think i started a download and then turned off my pc. the result is that i get this message every time i try to open it: sistem errorimpossible to execute the code, because AudioDeviceCorfglib.dll is not found the reinstallatioin of the programme can correct this problem if the developer see this, the developer code is BDLKWJhope you can fix this problem,bye
Can we get some information on why there is no accounting for exchange rates in the UK price for Shadow?When the price was reduced down to 15, it wasn't so bad, but now it's going back ot the original rates, with no improvement, it becomes a question again.It's not like there is any extra cost to deliver the service to the UK, as we utilise the EU datacentres. It feels like a real kick in the teeth and as if we are subsidising other users.
..myself, to find out that it is on indefinite hold. Preorder = cancelled I really hope that Plutosphere and some of the other services that are planned to release soon, and who are using established server infrastructure, rather than filing for bankruptcy to get out of paying their debts, will do a better job than this poorly managed excuse for a startup. For anyone hoping that Shadow is on the right path now, feel free to check out reviews of Hubic (the company that acquired them.) https://www.trustpilot.com/review/hubic.com
Hi,My current subscription date is on the 8th of the month. I've received an email about the new offer stating the change will happen on the 25th of June.What happens from a billing perspective? Will I pay the full £13 for the half period 8th June to 25th June and then be charged £30 from the 25th June to the 25th July? Or will the new contract start at the billing date?~~~Mon abonnement actuel commence le 8 du mois. J'ai reçu un email me disant que le nouvelle offre serait activée le 25 juin.Que se passe-t-il pour mon abonnement? Serai-je chargé la totalité des £13 pour une demi-période du 8 juin au 25 juin, puis £30 du 25 juin au 25 juillet? Ou est-ce que mon niveau contrat commencera le 8 juillet seulement?Merci!
Hello so I bought the shadowtech in May 14 and I’m still waiting and it’s my first time using Shadowtech also my friend recommended to me and she bought it on february and she said it took only for her one week to come so I just want to know when it will come because I know it won’t come all the way next year
I currently have 3 block of extra storage will I be able to reduce that to one straight away when the new price kicks in.i don't want to pay for 3 blocks but I also don't want to be stuck with only 256gb.My billing date has been around the 15th of each month so does that extend to 25th or do I get an extra month at the old price or do they take the balance at the 25th.Please let me know the answer to both of these.Thanks
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