Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 532 Topics
- 1,376 Replies
When has this ever made sense? Please do not charge customers until they actually have service unless you’ve made it very explicit that is what’s happening. If I get access two months from now, I may not even notice but I’m sure you'll keep charging me even though I haven’t logged in, right?
Hello Shadow gurus. I'll answer my own question, yet open to ideas on a creative project: "You are the millionth person to ask this question and you will need to wait until your subscription is available in your region". That's fair and I accept.With that out of the way: I'm looking forward to using the Unlimited plan to capture high resolution game scenes for use in animated desktop wallpapers ("still" video loops in animated game environments) that will be shared. Latency won't be an issue I think as I'll be recording from the remote machine, understanding my experience connecting to it could* be shotty.With that said, I'm on a boost plan that starts around first of next year*. Are exceptions made for creative projects where latency is accepted with open arms under the agreement to be nice and not be jerk when latency is discovered? It would sure be an interesting alternative to my poor machine in need of upgrades (lag isn't the only problem there).Thanks for taking a look and for th
Hi,I subscribed to Shadow Boost last december. I’m still waiting for the activation of my account which has a little delay, that’s no problem. I’m moving next week from the Netherlands to Belgium. The distance between my old address and new address is only 75 kilometers. Is this gonna be a problem for my Shadow subscription? I know that shadow also has coverage in Belgium, but i can’t seem to change my billing address to another country. So that was why I was wondering.Thank you very much!Greetings Frietzak
I have been waiting for more than a year to activate my Shadow Ultra (Paris Datacenter)One year and 3 months..The delivery date has been pushed back many times for unclear reasons.Every time I contact customer service I always get the same unnecessary answer "we'll let you know when the service is ready"I mean, I've been waiting for over a year, I’m loyal and all but I'm seriously starting to doubt the seriousness of this business.I understand the difficulties of the company, but would it be possible to have a clear and detailed reason for this delay?Lack of money ? Technical problems ? Covid?I'm not the only one pointing this out, @NIC, @InstinctCommunity and many others have asked the same questions. But it remains unanswered as usual.Lack of communication is really the worst thing you can do.I hope that the arrival of new investors in two weeks will unlock the pre-orders .. quickly.I love Shadow and I love the service.. but this has been going on for too long and no one is giving us
Since I read the update about the current status of shadow, I found out that they are seeking new investors. Once they have done that, maybe there are more resources available, which in turn decrease the shadow waiting times. I had a thought about this. Is this true?
Greetings,So, I just today ordered my Shadow Boost, and how come it says I’ll need to wait until March 29, 2022? That’s like, a year and I don’t understand why do I need to wait so long? I’ve seen other people get their Shadows in like, 7-15 days yet i need to wait a whole year? Adam
So i plan on giving Shadow a try, recommended from my brother since i cant afford to buy a pc outright, however bein in NY, the pre order status says avaliable by oct 23 2021, will it really take 7 months or whatever it is, to access my shadow? I mean in that time i could save the money up for gaming pc
Hello, A dispute has been filed towards Shadow on my main payment method (my mother manages billing) and I wouldn’t want her to go through all that effort in less than 4 days (amnt of time before deactivation) and I have been wondering if I could just switch payment methods (someone other than proto man respond)
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