Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 607 Topics
- 1,485 Replies
Why send mail that my account is ready for use. when its not?
IT makes no sense to me what so ever. To send me a email saying your shadow pc is ready just log in and bla bla blah. Shit still aint ready and i still cannot get into the damn pc, So why send me the damn mail when its not even close yet. arrrrghhh this company is driving me crazy
cant pay bill or update card info
I didn't have the funds twice in a row to pay for Shadow automatically but now I do. However, when I go to pay my bill it will not accept my current card or any new one.Will the system try to charge my account a third time or will it simply allow my subscription to lapse?I've also tried and failed to get ahold of any support besides the bot. Is this normal for daytime US hours?
Do i have any advantage because i ordered sooner?
i saw a topic from another user about his shadow boost activation. He shared a screenshot showing he ordered Shadow Boost on august 26th 2021 and his esimated activation day was the same day. August 26th 2021. now I am wonderingwhy my activation date was the 30th of August, although i ordered in january this year. Now i got the information, that my Shadow Boost activation will be happen before the 25th of November and i am wondering if the user i told about will get his shadow sooner the me, even when he ordered way later than me.
What Is the time in which I'll actually have my shadow activated?
So I recently had just ordered the standard 29.99$ shadow boost off of the website and have been waiting for maybe like under 7 ish hours I’m pretty sure, looking back and forth through my emails and like the internet trying to find answers (Couldn’t find any unfortunately) and I was just wondering if anyone could tell me how long the wait time would be or give me an Idea of when shadow rolls out activations on chicago servers. Armani -
Should we make a petition and take shadow to court?
No one wants to pay for something and not receive what they paid for. When will the moving dates end?? So say this company has gotten thousands of new users recently and it's not giving ANY of them what they paid for. What if they keep doing this for 2 years to come? No! There not going to say "Pay us and we will play and use your money while we tell you to wait indefinitely." and just get away with doing that. THAT'S BUSINESS 101 So who thinks making a petition of everyone that feels shadow has done them wrong is a good idea?
My order Available date changed.......
my order available date changed from august 26th 2021 to Available onDecember 31, 2021 wtf man?Like I haven't waited long enough for this now you're going to add two more months? wtf…….. y now this is not the first time it changed . you keep pushing it back . come on man i gave you $ for something I can not use or any thing this is not rite man . I hope you plan on give compensation for this? as of rite now the review of give is not good . p.s. i do not know where to put this in your fourm. so here is where it will go sorry.
Activation postponed again
Hello everyone,I pre-ordered my Shadow in January 2021 and now the activation has been postponed again. First from June to July, then to 30. August and now to 31. December. I#m really disappointed that it was postponed again without any information. :’( Is it the same for those who pre-ordered in January? best regards Chelios
Shadow Cryptocurrency Ban Situation
As stated from the r/ShadowPC reddit; First off, I would like to say that using Shadow was a life altering experience for me as I had made all my edits (video editing) on there seeing as how I cannot do it on my real PC as it’s not strong enough to use the program. Without Shadow, I wouldn’t have met countless friends on games that I cannot run on my normal PC. Throughout using Shadow from these past years, there were bumps on the road with this service but they never cease to bring me a valuable and amazing gaming experience. I loved and was proud to have owned a virtual machine. My real PC couldn’t run literally 80%-90% of the games I play now, but with Shadow, I was able to run them with ease. Now, let’s talk about the present (at the time I am writing this.). Yesterday, I was making the most of my Shadow and was just setting up my Discord to look fancier using BetterDiscord. I went to go lay down on my couch whilst music was playing and then the music had suddenly stopped. I went t
There seems to be a problem with the automatic shutdown
Many people in the community help of the discord are complaining about being banned because the automatic shutdown function not working. I was just sent a warning email about the exact same thing. Been a customer for almost three years (maybe, memory is fuzzy of exactly when). Can someone at shadow please look into this issue and also my situation. Sent a reply email like they did and it set up a ticket and I am expecting an automatic response.
Banned for nothing, please help?
My account was banned I found out it was because of the auto-shutdown not working and section 12 of terms and services when I had nothing to do with it. I ain't the only one. I'm scared all my files are gone, and if they are I'm going to feel worse. Please fix this issue Shadow!
I was just banned for mining crypto but (by my knowledge) I didn't download anything to mine cryptocurrency unless I downloaded a virus or something. Cryptocurrency is useless why would I pay 34 dollars to mine crypto? Please, I want to get into contact with someone to revoke my ban I was just about to get the outer worlds.
When i Get my shadow pc
okey, now its almost 29 days since i should have gotten my pc. ive been waiting a gat damn year for it!!! a year without any straight answer or anything from you people. Im beyond mad at this point and really thinking about taking this brand to court, cause you have not lived up to any promisses given to me or any of us. a breach in contract big time, and you do not stand good in a case like this. So either you get ur heads out yall asses and start delivering what was promissed or get ready to close all the way down. cause if i sue, i go all in. cause im dead tired of these scammers like ur selfs
Looks like you’re having billing issues on your end. My bank shows no authorization attempts against either of the cards I tried to use. Attempts to get in touch with support have failed.I can’t even login to download my save files. If you delete my account, assume you’ll never see me as a subscriber again.
when is my subscription going to update to the new price?
I accepted the new agreement and am currently waiting to see when my subscription will be updated to the new price. I have been paying for this for a few months and I don’t want all my $$$ to go to waste. if there is any timeframe as to when I will be charged the new price I need to know that as soon as possible. thank you.
New update on activations?
Hey there.I’m sure this is the N’th new thread about this topic, but I would really like a new update on activations (for me in Amsterdam). Weekly updates are still promised but the last update was 2 months ago. The activation date in my account has now passed and I would like my Shadow activated or a new estimate.Thanks!-Nick
How much are you going to discount our service due to the severe and ongoing issues?
I can’t play half my games, The mouse cursor keeps randomly disappearing, I don’t care that it is a “known issue” what I care about is there is no eta for a fix, and I shouldn’t be paying full price for half of a service!!!!
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