Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 571 Topics
- 1,421 Replies
Dear Shadow Some time ago I have received an e-mail about accepting new conditions, I clicked the link provided, logged it and accepted the new conditions on my account page. My June invoice was still with the old price though. Now I receive yet the 2nd e-mail stating I have 5 days to accept the new conditions or I will loose my shadow. I click on the link provided in the e-mail again and it takes me to my shadow account page, then I see nothing there about accepting the new conditions (I guess because I have already accepted them couple of weeks ago). Will I loose my shadow in 5 days? What can I do to make sure my shadow will be ok? Thank you for your help!
Hi there im new in shadow and the activation where i live(germany) will start the 25 of november and here my question i just payed for one month 14,99euro,when that month will finish they will take directly money of my associated card?or my suscribtion will totally cancelled after that month finish(hope no),there is other question can i pay now for 1 year forward ? i wish somebody can help me im totally new…,Thanks!
Hi, my shadow activation is due in 3 days and I still haven't received an email to accept the new pricing deal, I don't want to wait until the 24th to then have my shadow canceled and refunded as I've been waiting since December. Any ideas on how to accept the new pricing or will my shadow just activate on the 24th....getting worried. Thanks
My Shadow sub recently disappeared (possibly relating to the changes going on currently). So I went in to re-subscribe and the only option I get is a pre-order for Shadow Boost in March 2022. Does this mean I can no longer use my Shadow even though £29.99 has been debited from my account today? I saw this post but does that mean everyone has lost access to their Shadow accounts until 2022?
I’m sorry, but I am not going to pay 29.99 for the exact same PC. Either you guys show some transparency on why in god’s name you’d up the price and eliminate the other options, or I, and I’m sure many others, will be cancelling.
It's too bad that you are not going to offer a lower tier of access to keep the price at 11.99 per month
It’s unfortunate that the price is jumping up to 29.99 per month. I only used (and liked) Shadow for testing outside applications so wasn’t on here nearly as much as a solid gamer would be. If you only kept the price at 11.99 and offered X amount of hours per month. I would have stayed.
It is not excusable deleting a gamers entire hard drive I pay you extra money for. Period. What am I paying you extra money for extra storage for if not a backup? Sorry let me add here, for the UPGRADE I paid you for. You deleted my extra space, for an upgrade….Was somebody that dense or did you guys really think that was okay? I pay for GIGS ON GIGS of extra space, and you send me a message I have like a day to figure out how to move it? Seriously, something is wrong with the company.I’m sure it’s somewhere in your NEW terms of service, that you can delete our stuff with short notice. The same TOS you changed after I pointed out being a creator and making money on the platform, was a violation of your own TOS. Where in as I was basically told not to worry about it. Real professional. Strange how that page changed after I made a fuss about it, into a TOS with actual professional legalese.Disgusting, if I didn’t have to contact France and have to have a ton of money to do fight in court
hello, i have a problem with my shadowthe last time i used it it was 1 week ago i think i started a download and then turned off my pc. the result is that i get this message every time i try to open it: sistem errorimpossible to execute the code, because AudioDeviceCorfglib.dll is not found the reinstallatioin of the programme can correct this problem if the developer see this, the developer code is BDLKWJhope you can fix this problem,bye
Can we get some information on why there is no accounting for exchange rates in the UK price for Shadow?When the price was reduced down to 15, it wasn't so bad, but now it's going back ot the original rates, with no improvement, it becomes a question again.It's not like there is any extra cost to deliver the service to the UK, as we utilise the EU datacentres. It feels like a real kick in the teeth and as if we are subsidising other users.
..myself, to find out that it is on indefinite hold. Preorder = cancelled I really hope that Plutosphere and some of the other services that are planned to release soon, and who are using established server infrastructure, rather than filing for bankruptcy to get out of paying their debts, will do a better job than this poorly managed excuse for a startup. For anyone hoping that Shadow is on the right path now, feel free to check out reviews of Hubic (the company that acquired them.) https://www.trustpilot.com/review/hubic.com
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