Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 609 Topics
- 1,485 Replies
New update on activations?
Hey there.I’m sure this is the N’th new thread about this topic, but I would really like a new update on activations (for me in Amsterdam). Weekly updates are still promised but the last update was 2 months ago. The activation date in my account has now passed and I would like my Shadow activated or a new estimate.Thanks!-Nick
How much are you going to discount our service due to the severe and ongoing issues?
I can’t play half my games, The mouse cursor keeps randomly disappearing, I don’t care that it is a “known issue” what I care about is there is no eta for a fix, and I shouldn’t be paying full price for half of a service!!!!
I’m just wondering if the activation time shown in my panel is accurate, I ordered a shadow boost back in February but currently it’s estimating it won’t be ready until October.I’m just contemplating if it’s worth me cancelling my order and buying a computer instead, although I would much prefer to have the shadow pc and carry on using my Mac.
Activation date is today but no signs of VM or info
Today is the activation day of my VM. But there is still no VM in “My Shadow” account page. And when using the app, it says my Shaddow is being set up. I read the info on activation, and it says that activation dates can change due to resources not being available,… but the date is now today. So I expect my VM today. I even took time off from work for a few days to enjoy it. Can anyone tell me if the activation dates are still reliable? Since no info on activation has been posted since the takover by OVH. They said there would be a short delay, follow by increase in deployment. That was a month ago.
wth does this mean
they keep changing the activation date, new price and god knows what else. and i still havent got jack to show for the money, and now im truly starting to get mad and fustrated. this company needs to get their head out the ass and start talking to people that gave them money and start to talk about when the hell i and others are going to get what we paid for year if not years ago. this is truly a prank on us or a giant scam. i for one are pretty damn pissed at this point
Why doesn't my preorder appear in my orders?
It's all in the title, this morning I woke up and like every day I checked my shadow account and my pre-order is no longer in my order, I just see my subscription ''pending activation'' in the ''subscription'' section. I really wonder what happening :( Problem fix.
5 days left to accept new conditions - but I have already accepted it!
Dear Shadow Some time ago I have received an e-mail about accepting new conditions, I clicked the link provided, logged it and accepted the new conditions on my account page. My June invoice was still with the old price though. Now I receive yet the 2nd e-mail stating I have 5 days to accept the new conditions or I will loose my shadow. I click on the link provided in the e-mail again and it takes me to my shadow account page, then I see nothing there about accepting the new conditions (I guess because I have already accepted them couple of weeks ago). Will I loose my shadow in 5 days? What can I do to make sure my shadow will be ok? Thank you for your help!
So my shadow £17.99 after 2 and a bit years is now nearly double the price monthly £32.50. With it seems no increase in specs or service at all and an outstanding upgrade dating from 2019.How is a doubled cost justified by the company when there is no addition of service or specs? What price is expected for the ‘elusive, upgrade that was £24.99?… £50? Your present customers weren't given options with your new pricing or a range of plans for customers. Just an agree to this price or service will terminate at end of billing cycle. Thanks for coming now off you go. I for one am disappointed and look forward to any reply
The price jump is ridiculous if we aren't being offered a reason to pay.
I’m sorry, but I am not going to pay 29.99 for the exact same PC. Either you guys show some transparency on why in god’s name you’d up the price and eliminate the other options, or I, and I’m sure many others, will be cancelling.
Why say your activation should be any day now in email???
This is terrible communication. Why would you send me an email saying I should expect an email when my shadow is ready to use- which should be any day now. I look on my account and you’ve updated my expected delivery date to now August 26… that's not any day now? that's any month now. You've now pissed me off because of your poor choice to lie to me and get my hopes up that ill receive the shadow soon. But then regress and say its still months out. I highly doubt I'm even going to get the shadow that the new date.
My subscription has disappeared and cannot re-add
My Shadow sub recently disappeared (possibly relating to the changes going on currently). So I went in to re-subscribe and the only option I get is a pre-order for Shadow Boost in March 2022. Does this mean I can no longer use my Shadow even though £29.99 has been debited from my account today? I saw this post but does that mean everyone has lost access to their Shadow accounts until 2022?
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