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Let's talk about activations

  • 29 June 2020
  • 6 replies
  • 166 views
M
Userlevel 4
Badge +1

Hello everybody in the shadow community,

 

We all know that these delays and all of this has made us a bit frustrated, so let’s share what we feel about these delays and about our feelings about this very late activation!

 

Here’s what I got: 

 

I was promised my Shadow in June. As time passed, I realized there was no way, nada, zip zero chance that I would have gotten my shadow in June. On June 26th, they said we would get our shadows by the end of June, however they say the timeline they were on was May 7th. Lol. Even at the rate this is going, I’m seeing 3 days worth of activations per 2 weeks. The promised time, for me, was the first 2-3 weeks of July. If at the moment they are on may 7th, in 2 weeks they will be on may 10th. I ordered May 21st. That means I’ll get my activation in late September, if it keeps this up. I recently saw a person asking that if he ordered today, would he get it by this week? I actually starting choking and laughing. What innocence. Slapped him in the face with the truth, though, he’s not getting his Shadow until Winter. Lol. 

 

That’s my story, what’s yours? I’m feeling much better getting this off my chest. It’s very disappointing for me as I was hoping for June so I could play some GTA 5 on the summer vacation. Looks like that's not happening, and when school starts,  there’s no way I’m going to fit some game time into my timeline. 

 

Let’s see you guy’s stories! 

6 replies

Gaijin
Userlevel 5
Badge +3

Was on the legacy plan. Thought i’d be switched over to boost automatically or be moved to ultra. 
 

turns out I had to pre-order. 
 

got switched to the new payment plan two months later. 
 

I was refunded the amount paid since preorder date once the “boost” was activated. 

This is one of the more impressive messes I’ve ever seen.
Lily
Userlevel 6
Badge +6

>Its over one year ago
>I finally decided to get Shadow after almost a year of being around on the Shadow discords 
>I ordered Shadow and paid
>I waited 17 minutes and got the activation email welcoming me to Shadow
>Finally, my transformation was complete :pensive::ok_hand:

P

Since I was not directed towards Shadow until today, I’m completely blind to what’s to come. Is Shadow still billing you for the months leading up to activation?

It sounds like either they are under staffed, ran into supply chain issues, or both. Just curious if I’m looking at paying for months of un-accessible service.

Gaijin
Userlevel 5
Badge +3

Since I was not directed towards Shadow until today, I’m completely blind to what’s to come. Is Shadow still billing you for the months leading up to activation?

It sounds like either they are under staffed, ran into supply chain issues, or both. Just curious if I’m looking at paying for months of un-accessible service.

You pay for the first month in advance.

Once you are activated the first month is paid for. After a month from activation you will be charged for your second month. 
 

Shadow lowered the prices and introduced new hardware tiers at the end of last year. While they were setting up new hardware a pandemic came along. Everything grinded to a halt. Now here we are. 
 

Waiting for ...

Ps.: if you cancel you will go back to the queue. 

This is one of the more impressive messes I’ve ever seen.
P

 

Shadow lowered the prices and introduced new hardware tiers at the end of last year. While they were setting up new hardware a pandemic came along. Everything grinded to a halt. Now here we are. 
 

 

That’s what I was expecting. So my next question would be, if I end up enjoying the service and it works well, I assume I can pay a year up front without having to wait all over again. If I choose to upgrade, I then have to wait in the queue while still utilizing the base package?

Gaijin
Userlevel 5
Badge +3

 

Shadow lowered the prices and introduced new hardware tiers at the end of last year. While they were setting up new hardware a pandemic came along. Everything grinded to a halt. Now here we are. 
 

 

That’s what I was expecting. So my next question would be, if I end up enjoying the service and it works well, I assume I can pay a year up front without having to wait all over again. If I choose to upgrade, I then have to wait in the queue while still utilizing the base package?

 

 

The annual plan is more like a one year contract. You get billed monthly for 12 months at the discounted rate. You can upgrade to the annual plan from the monthly plan without losing access to your service. 

 

Upgrade to higher are not possible at the moment. You can put yourself on a mailing list to be notified once the higher tiers are available again. (If it is anything like extra storage or the ghost client, then the window will be very short before it sells out). 

Once you do pre-order a higher tier you keep your current package until the higher tier becomes active.
 


 

 

This is one of the more impressive messes I’ve ever seen.

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