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My Ultra is being forcibly taken away and downgraded to boost

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Phobos
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@Kelshir if you currently have an Infinite or Ultra you will be downgraded to a Boost monthly plan as you can see in your email. You will then be able to cancel. If you don’t want a new contract but cancel directly after your Infinite/Ultra contract ends you have to tell support in a friendly and understandable way.

Where do I sign?
K
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@Phobos I think saying due to the change I want to terminate my account but there isn't an option on the account page is pretty clear. Especially hours after the change.

And also replying to confirm and saying go ahead and cancel.

It isn't my fault support is trash and can't cancel it correctly. But that's part of the purpose of chargebacks. When a company can't manage to take care of their own problems.

C

@Phobos I think saying due to the change I want to terminate my account but there isn't an option on the account page is pretty clear. Especially hours after the change.

And also replying to confirm and saying go ahead and cancel.

It isn't my fault support is trash and can't cancel it correctly. But that's part of the purpose of chargebacks. When a company can't manage to take care of their own problems.

100%. It should not have taken 4 days and 6 emails to be able to complete cancellation. You guys have clearly known this was coming since the merger announcement but have done just a terrible job at communicating with the affected members of the community. It seems to me like retention was never the goal. 

It’s cool though. Lesson learned. As far as I’m concerned you can shut mine off tomorrow and refund me the month of May. I won’t be back.

Phobos
Userlevel 5
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@Kelshir @corywooden You cannot cancel yet since you are still on your normal contract and nothing has changed yet. On the 20th, so in 10 days, the service changes and you are out, pretty easy. You can ask customer support to not automatically start a shadow boost subscription for you, so you don’t have to pay the 15$, if you want to leave. 

Where do I sign?
C

@Kelshir @corywooden You cannot cancel yet since you are still on your normal contract and nothing has changed yet. On the 20th, so in 10 days, the service changes and you are out, pretty easy. You can ask customer support to not automatically start a shadow boost subscription for you, so you don’t have to pay the 15$, if you want to leave. 

@Phobos That information would have been super useful to include in the correspondence with Support. Again, this is primarily a communication issue. Now, based on this info, I need to open ANOTHER ticket with support-- wait 2 days for them to respond-- then have to send another confirmation of cancellation. Shadow’s disregard for other people’s time is staggering.

Phobos
Userlevel 5
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@corywooden 
Sorry to hear that. Feel free to leave feedback in your support ticket.

Where do I sign?
B

am i the only one that cant even get into my shadow after getting that email if so when will i be able to get back in

Phobos
Userlevel 5
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@brax4001 You should be able to connect to your shadow. Contact support and attach the error code you get, if you get one. Also tell them that you were downgraded lately.

Where do I sign?
M

By Thursday, May the 20th:

 

  • You will have access to a Shadow Boost configuration for $14.99 per month, with a month-to-month plan.

  • Your primary storage and data (256 GB) remains intact, but the surplus additional storage provided with Shadow Ultra will be removed and the data erased.

  • Your additional storage paid add-ons will remain, but the data stored will be erased. Once erased, you can access your additional storage slot(s) once again.

  • Your current subscription being more expensive than Shadow Boost, you will be credited with the difference*.

 

lets also not forget the 14.99 price is going up to 29.99 on the 25th of June

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