No access due to backend conversion

  • 21 November 2022
  • 0 replies

I haven't been able to access my Shadow VM for over a week now (member since 2019) due to an “internal billing system conversion for legacy customers”. I have a ticket open and “on hold" with no ETA provided.

While I understand issues arise with major backend changes, it's pretty bad when there has been no updates. Could you imagine if your internet provider or Netflix “lost your account” but still billed you and only said “sorry, we are working on it" for over a week? That's pretty unacceptable and I'm really disappointed with Shadow at this point.

I'm now asking for help in a public forum because every reply to my ticket has been “sorry, we are trying to figure it out and working it on a case by case basis".

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