no answers on my support requests

  • 16 March 2023
  • 1 reply

Hallo Shadow team,

i’ve been trying to contact you since last week without any replies. I’ve heard some people recieve replies within a couple of hours and your bot also says you try to answer within 3 hours so i’m starting to get a little worried that i might never get a reply. So, could one of you please reply soon?

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1 reply

Userlevel 4
Badge +4

Hey there @Dontknow, my Support Team has informed me that they’ve replied back to your ticket earlier today. Please continue corresponding with our Support Team on that ticket.