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Outstanding activations of Shadow Ultra/Infinite in Europe for summer


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Hi,

last year in autumn I pre-ordered a Shadow Ultra as an existing customer (from Germany). Unfortunately there were problems and the activation of my package was postponed to early summer. Now it's the end of May and next week the summer officially begins. Unfortunately, I haven't received any updates as to when I can expect an activation. I have absolute understanding that further problems or the COVID-19 crisis might cause the whole thing to be delayed. However, a little more transparency would be desirable, when it finally goes on. 

Hence the question: When can I expect my Ultra to be activated?

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Best answer by RAZhkoh 27 May 2020, 20:36

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Hi @semiBJoker ,

Actually, Ultra/Ifinites are designed to be available from late Summer 2020 for people who already preordered.
If they plan to deliver it earlier, we’ll certainly know it during the Shadow News on Twitch :wink:

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Yeah I feel deeply forgotten by the shadow team for this. Seems they activated their own (discord users) and that was it and some youtubers. The rest got the shaft and so far no news at all.

I never understood when they said first come first serve all off a sudden “random” ppl who subbed in januari got activated but ppl who bought day one got nothing not even any info or news … 

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This is really very disappointing. In my customer area is now also end of summer as activation indicated. I would like to see much more transparency here. Where are the problems etc.? To wait almost a year for an activation is really exaggerated. Only good that I must pay at the moment only Boost. I like Shadow and I am happy with it. But I cannot even recommend it. And when I explain how long I'm waiting for the activation, I just get a head shake. 

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I heard no sooner than September.

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Past months I asked support 2 times once I got most likely spring 2021 as answer when asking wtf I never got a reply. Then a month later I tried again asking and got not before end of summer as answer.

This was before corona btw, so yeah this will add some months to the delay also, or atleast give them an easy way out explaining further delays.

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Yeah I feel deeply forgotten by the shadow team for this. Seems they activated their own (discord users) and that was it and some youtubers. The rest got the shaft and so far no news at all.

I never understood when they said first come first serve all off a sudden “random” ppl who subbed in januari got activated but ppl who bought day one got nothing not even any info or news … 

I’ve been on Discord since forever and preordered in October 2019 (and using Shadow  since begging 2019) and still not activated on Ultra. I wish what you said was true :p

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Actually, I’ve already been hearing some of the UK people getting emails about them getting their tiers next week or so. So they are definitely starting to activate the tiers, other users may follow soon! Hopefully...

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I've raised this issue on Discord and raised tickets for it. I preorded my Infinite around when the new tiers were released last year. All I've ever got is the same message, "End of Summer". I too realise the world is in a bad place atm. I would however really prefer if Shadow could be more upfront with internal deadlines and timelines. Like they were before the new tiers where announced last year. I'd like to see that kind of transparancy and customer care again. It would be even better if they could realease and maintain a release/activation timeline, something they must have internally to manage this stuff.

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