Question

paypal payment issue

  • 12 December 2022
  • 1 reply
  • 60 views

Hi I'm having a issue with shadow payment on my PayPal account for some reason. does payment method accept paypal and it has valid paypal email to receive my money because paypal told me on the phone it was unclaimed because you guys don't have paypal account to receive my money for my subscription for some reason. 

 

Also the paypal email is uncorrect because paypal account is not registered and shadow paypal email is not attached to paypal account and shadow billing team have to call paypal to verify their paypal email address to accept my payment.


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1 reply

Userlevel 4
Badge +4

We do accept PayPal as a valid payment option. Can you submit a ticket to our Support Team from your account page with more details and any images that would help? They will be able to address your concerns properly.