So I forgot about my shadow and have not used it just over a month, however today is the last day before my bill renews and I am currently trying to cancel yet the option is not there. I have sent support a ticket but I don’t know how long that will take, does anyone know why the option is not there?
Best answer by Virulent-Pip
As the renewal date was the next today (today) you are not able to cancel due to it being in process of billing. Support should be able to cancel it as you contacted before the renewal date, but chances are you will be billed today regardless and they will likely refund (if you do not use your Shadow that is) otherwise you’ll just have access to it for the rest of the month and it will not renew.