I recently got an email that my subscription will be cancelled unless I agree to the new price of $29.99 a month. When I click on the link and log in it only lets me decline and cancel my subscription. How to do i fix this.
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I have the same problem.
You have to tick the accept “terms and conditions” box before you can accept the new price.
Whoever decided a white box on a white background was a good idea, is an idiot.
I also lost my shadow access no clear actions to take on the new page, even tried again and only found my cancelled subscription. I am not going to lie, very disappointed at this point.
Userlevel 5
+3
You are being unnecessarily confrontational about a process that had obvious flaws for something so consequential. It lacked clarity, had a poor UI (see discussion of button unclear to click), unclear confirmation of terms were accepted and eventually poor communication of account closure without a clear path to remedy.
I am on yr commitment I got email saying they would be changing the plan to $30 bucks per month and a emial would follow on how to do it.
Well I got no email & my plan did not change on the web page
Yesterday the bank processed shadow for $14.98 shadow + 250g extra storage.
Does this mean shadow will be honer the 1yr commitment in the US
Maybe because of litigation ;)
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