Shadow for iPad OS unable to connect after “Waiting for Video”

  • 28 November 2021
  • 0 replies

I am trying to connect to my Shadow via the app for iPad OS. After waiting on loading screen with the message “Waiting for Video” for a minute or so, the app is always returning to the app home page. 

I have tried shutting down my Shadow, waiting for ~15 minutes, and then attempting to reconnect, only to achieve the same results. I tried troubleshooting my internet connection based on the help article here:, though maybe this is out of date? All of my results were above the minimum requirements. 

I’m not getting any error message from the app, so I have no idea what is causing the connection to fail. Any advice here short of a full Shadow factory reset would be much appreciated.

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