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Shadow not activated - still paying money

  • 31 May 2020
  • 2 replies
  • 209 views

Userlevel 1
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I have no idea what this team is even doing at this point.
My order was mid-March, I am yet to wait for my Shadow to activate.

Which is fine… I can wait. There is an order to which first-come-first-serve. Fine by me.

BUT::
WHY ARE YOU FUCKING BOOKING MONEY FROM ME MONTH AFTER MONTH FOR NO SERVICE?

I cant even tell at this point.
The ultimate kicker is.. I am on Boost level, which is 14.99€.
THEY BOOK 9.99€ FROM MY ACCOUNT EACH MONTH.

I guess its what you can call “a tribute to progress”. I probably have to think of it like a Patreon Subscription to some Indi Startup.

GUYS - GET. YOUR. SHIT. TOGETHER.

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Best answer by Lily 2 June 2020, 00:51

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Userlevel 6
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This is not normal whatsoever. I would contact support immediately and try to PM Luc. Im sorry you have such an issue :( 

Userlevel 6
Badge +6

Also, have you already tried to log into your launcher to see if you can use the service? 

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