Hello,
I've been a customer since 2018 and it's been over a year since I stopped using Shadow as my primary workstation.
Basically, I continue to pay for a service that no longer meets my needs, because like many people, I have been waiting for the release of the next configurations for over a year.
I paid Shadow Legacy + Storage at € 32.90 until November 2020, the Boost offer being unavailable and grayed out in my customer area.
I posted in November 2020 to say I was having a little trouble, they offered to shift my Shadow Legacy payment date, no support info to tell me if I was eligible for a Boost offer.
I sent a ticket in December 2020 to reduce my Infinite bill by subscribing:
"If you want to have a subscription with commitment at € 39.99, I recommend that you choose the Boost plan with commitment at € 12.99 / month!"
Did you get the idea? I told myself that it was a little victory before having the new configurations. Now I wake up and think they got me.
10 months at € 32.90 instead of € 12.99 (~ € 200 overpayment i.e. 15 months subscription at the current price of the Boost offer) + a one-year contract with Boost.
We are in January 2021 and still 0 information.
I really feel like a big cash cow and these offerings look like carrots.
Arma,
Micro-Investor @ Shadow
Shady Shadow
+5
Okay so if I understand that correctly.. Boost was out for 12.99$ with the same hardware and benefits as Legacy which is 30$. And you never switched to Boost and are stuck on Legacy for whatever reason. I didn’t understand completely but I will give you some information that could help.. More or less
You had/have the option to change your contract at any time. Since shadow can’t just change your contract you have to do that on your own.
I am pretty sure that you will not get your money back, but you can still try to contact support.
Infinite is only available in CH and TX datacenter right now.
Hello Phobos, I was not expecting an answer or a solution.
I just wanted to point out the issues that will cause me to leave this service very soon.
It is indeed Shadow who modified my contract in December when I asked to subscribe for infinite, I could not do it alone.
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