I've been a customer since 2018 and it's been over a year since I stopped using Shadow as my primary workstation.
Basically, I continue to pay for a service that no longer meets my needs, because like many people, I have been waiting for the release of the next configurations for over a year.
I paid Shadow Legacy + Storage at € 32.90 until November 2020, the Boost offer being unavailable and grayed out in my customer area.
I posted in November 2020 to say I was having a little trouble, they offered to shift my Shadow Legacy payment date, no support info to tell me if I was eligible for a Boost offer.
I sent a ticket in December 2020 to reduce my Infinite bill by subscribing:
"If you want to have a subscription with commitment at € 39.99, I recommend that you choose the Boost plan with commitment at € 12.99 / month!"
Did you get the idea? I told myself that it was a little victory before having the new configurations. Now I wake up and think they got me.
10 months at € 32.90 instead of € 12.99 (~ € 200 overpayment i.e. 15 months subscription at the current price of the Boost offer) + a one-year contract with Boost.
We are in January 2021 and still 0 information.
I really feel like a big cash cow and these offerings look like carrots.
Micro-Investor @ Shadow
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