The website won't let me cancel my subscription

  • 13 March 2022
  • 1 reply

When I try to cancel the website gives a pop up at the bottom that says “oops something went wrong”. I need to cancel today before my subscription is renewed tomorrow. Seems very shady. Can someone from support cancel it for me here? I already contacted support but they never reply. Might have to get lawyer involved.

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1 reply

Userlevel 5
Badge +6

Hi @yavi 

If you are within 24 hours of contract renewal you will be unable to cancel. -Gelgoog 

PS: for further billing questions it would be best to reach out to support.