Question

VM Activation

  • 1 May 2022
  • 8 replies
  • 208 views

I created my account and paid for Shadow. I got the conformation email of the order at 1:30pm now its 10:01 pm and I still havent had my VM activated or even recived an email. It said that it would be ready within a hour. It has been 9 hours what going on?


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8 replies

Exactly the same. And I paid almost the same time and same day as you. And it was saying “Under 1 hour”. That was simply false statement. 

Shadow activations are based off load. As shadow prioritizes existing customers experiences, they will activate new users when the capacity allows. 

That should be added as a disclaimer before a customer decides to purchase a subscription. Strange that it hasn’t been. 

Userlevel 5
Badge +5

@Misaki 

When people sign up they are pre-ordering shadow and are subject to all that pre-ordering a product entail. 

Same here actually I got it at 4:00 p.m. still haven't gotten activation email I'm in New York and it said under 1 hour on the site.

Userlevel 5
Badge +5

Shadow activations are based off load. As shadow prioritizes existing customers experiences, they will activate new users when the capacity allows. 

Thank you for the reply but is there a way or a person I can talk to and keep in touch with to get a better idea of the current load and possibly get a better estimation on the activatation time.

same here, preparing to cancel.  service is a joke.

Userlevel 5
Badge +5

@Apis 

Were you activated?