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When will additional storage be available?

  • 28 March 2022
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There’s several additional games and programs I’d like to install but simply can’t due to space constraints. Some games take up to 80 GB. That takes a big bite out of a 256 GB drive. I need at least one additional 256 GB drive to install the rest of the games I’d like to play.

 

Is there any word on when we can expect additional storage to be made available?

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Best answer by Jonathan from Shadow 29 March 2022, 20:00

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Hey!

Additional storage has been made available last week :)
If it shows you that the storage is sold out, try using a different browser.
 

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Hey!

Additional storage has been made available last week :)
If it shows you that the storage is sold out, try using a different browser.
 

I’ve tried 3 browsers (2 on my desktop and 1 on my phone) and on each one when I log into my account it shows that additional storage is sold out. Is there some other method I can try?

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Hi @Nic Mercy 

Please put in a ticket to shadow for this issue so a support agent can look into this further. -Gelgoog

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Hi @Nic Mercy 

Please put in a ticket to shadow for this issue so a support agent can look into this further. -Gelgoog

I have submitted a ticket just now. Hopefully the support team can assist me. Thank you for trying to help! :)

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Hey there @Nic Mercy, if you’re still on our old data center (New York), you’ll need to wait until you are migrated to an OVH owned data center before you are able to purchase additional storage. If you aren’t sure which data center you are on, you can follow up on the ticket you have opened with the Support Team. 

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Hey there @Nic Mercy, if you’re still on our old data center (New York), you’ll need to wait until you are migrated to an OVH owned data center before you are able to purchase additional storage. If you aren’t sure which data center you are on, you can follow up on the ticket you have opened with the Support Team. 

Thanks for the reply. Support got back to me and apparently I am still on the old New York data center and have to wait until migration before I can purchase additional storage. At least I know now that once the migration happens I can finally get it so all’s well! :)