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when will my shadow be available?

  • 25 November 2021
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i was told id receive my shadow in under 5 business days its the 5th day now and still haven't heard from anyone. the only thing that happened was that they delayed it even more. it just stinks because it was portrayed to be a quick and easy thing when it hasn't been. 

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Best answer by Phobos 25 November 2021, 14:42

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Hey @ReVoLk 
The date given is an estimated activation date. Delays can sadly happen. You can read this if you are interested in why orders might get delayed: https://shadow.tech/blog/news/activation-time

“When pre-ordering, the User will be informed of when the Service may be accessed. This is an estimate by Shadow US, at the date of subscription, of when the Service will be available for the User in question.

Due to the nature of pre-ordering, which consists of subscribing to a Service or buying a product which is not yet available, or fully available, on the date of subscription, the User accepts the risk that the Service or product will only be available after the date initially indicated. Shadow US will endeavour to meet the deadlines indicated, and to inform the User of any revised deadline in case of a delay. Shadow US cannot guarantee, however, that a Service or a product offered on a pre-order basis will be available on a particular date.”