wrong expectation set!

  • 2 November 2020
  • 2 replies

I paid for subscription because the site said if I pre-order today the service will be available on 10/29/2020 (technically already past). I would have been also happy to select California but the site told me my address was invalid so I selected Washington (no choice of accepting a data center slightly further away).


Unless I can connect to an available data center on the west coast, I’d like a refund on the pre-order because this seems badly organized?


Best answer by Anonymous 2 November 2020, 19:10

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Userlevel 6
Badge +6

Washington uses the data center in California. Delays happen, and they are unfortunate. Please wait for the updated activation forum post that comes out later on Monday. 

Hey there, the activation post is up.  If you would like to request a refund, you can cancel your pre-order through your account page which will automatically refund you.  You would receive this refund within 10 business days from your financial institution.  Please note that should you cancel your pre-order, you will lose your spot in the activation queue and may possibly need to wait should you wish to sign up at a later time.