Hello,
I received an e-mail with “Your Shadow account has been deleted”.
Why is my account deleted? I have a free subscription with “Proximus”.
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Thanks
Time to send an email to Proximus. Because they will drop this service, but the price will remain the same 
Userlevel 5
+6
Heads up! Keeping your Shadow after Proximus ‘Epic combo’ | Community
Hello, I just got this email too.
I have also an account via "Proximus"
A few weeks ago, I received that my account will be deleted if I didn't connected to it. So I immediately logged in and updated the system.
And now I receive the email that my account is deleted...
Userlevel 5
+6
Hi
Please reach out to shadow support directly via your account page to get this looked into asap!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.