Activation, Account & Billing
If you need help accessing or managing your account, you're in the right place.
- 541 Topics
- 1,390 Replies
I came back after a few months of inactivity. Every time I’m trying to resubscribe I’m getting “Legacy customers should use our initial interface”What exactly is initial interface? I was looking everywhere for an option to subscribe, nothing. Only preorder option giving me this msg every time.On top of that I found out that power upgrade priority is for people that still were on boost waiting list. I was on Infinite list for months and cancelled after Shadow announced they will not offer Ultra and Infinite anymore.And I was an user since the beginning of Shadow.Now I remember why I cancelled.C’mon man!
Hi, I actually have a shadow boost activated in NewYork server. I would like to subscribe in Montreal Canada server. Do i need to create a new account? Because it seems like I can’t change mon country in my billing adresse informations. It is USA at the moment. Even when I try to create a new account. It seems like the canada’s register link is bugged. Its a blank white page. Thank you for helping !
i need a refund, i think i just made a huge mistake, i using autofill to made a subcription while i dont recognise that shadow isnt available in my country which is indonesia, the shadow isnt giving me a warn and just charged out my credit card instead, andnow i cant use shadowNote : my internet connection is fine50 MB/S for download and 20 MB/S for uploadAnd its fine as well as im using different service from other PC cloud provider from russia
my card was charged and i did not receiver my shadow tech! it told me my card was declined and then i saw a notification from my bank saying shadow tech stole money from me, ive contacted my bank and contacted support but nothing is helping fast enough so please someone try to give me a soulation because i am really panicking and shadow tech isnt cheap..
Hey! I’ve recently been enjoying shadow for the past couple of years now. I really like the idea of shadow and hope it’ll grow 100% international. The one problem I have is I tend to move/take trips to other states alot. and Shadow doesn’t work. Would there be a way to switch databases for a small fee of $5 - $10.I would pay that,or is there a way to switch databases right now?
I cancelled my account in March. In June I got suspicious e-mails about validation codes. I figured they were phising attempts and did not click on anything. Then I got a change of e-mail notice. Again didn't click and just ignored it. Then I check my credit card and it has been charged twice. Shadow is asking me to send them a picture of my drivers license and a piece of mail for proof of identification…. on the same e-mail that clearly was compromised for the person to reactivate the Shadow account. I’ve asked them to cancel my account and they won’t. They said I had to log in and do it….so I tried and got the “oops something went wrong message” Asked for a phone number and they said one doesnt exist.. Please be careful with using this service.
Shadow’s order process led me to believe it would be active within 1 hour.My account page says “Waiting activation”, and the “My Orders” tab has nothing in it, so I cannot see an estimate.Anything I can do to expedite activation or get an estimate? Any estimates for someone on the east coast of the US?Thank you.
Hello Had a bank change that affected the payment. Went on the shadow site to update and it wont accept? go through all security but “fails to regualize”. So, i tried the One time payment. Same thing. So i tried a friend,s card and the same thing happens. That was 3-4 days ago. I have tried contacting support but no response in the 3-4 days. I have also tried paying it 10+ times with 3 different cards. I am at a point where its going to be deactivated in 2 days. Any one else been ignored in this state? is it becauseim still on the £14.99 deal? I might be paranoid but its going to suck to lose my service when i have been trying to pay! and a little suspect that i am being so ignored? (weekend maybe?)
Hello,Do it’s possible to have my account/data transferred to Montreal data centre? It’s closer to me than Washington, D.C., Do Montreal is reserved for future Canadian consumers? Final Fantasy XIV is a bit laggy for constant 59 fps. I had a message that my connection is laggy (I got more than required as hardware and internet). The actual Shadow issues is the cause? Thanks,
Can you please provide contact details for finance and complaints department? I am entering my third month without Shadow and you're still taking payment and offering no ETA.At the moment, Shadow is stealing my, and other people's, money and not providing a solution. All while still selling the product and activating for new users.
I’ve seen that the power upgrade will allow us to have a better PC and that Shadow will be available in Canada. I may move permanently to Canada in a few months. Will it be possible to get the Power Options on the Canadian’s data center ? Will I lose my data if I change my VM location ?
Created account nearly 2 hours ago, still in the “waiting for activation” phase. Very little faith in a company that does not honor their commitments. It should not take so long to spin up a new instance, it's not like resources are configuring manually. Preparing to cancel if this is not rectified within the next 30 minutes.
Shadow shouldn’t be raising it’s prices if the service isn’t getting better. They say that they are constantly under maintenance & moving towers into new buildings. If 8/10x i get on i can’t play anything because my shadow is performing so poorly then why is the price of shadows services rising? It’s only gotten worse since i’ve had it. When i was paying less, it worked better. Idk, doesn’t make much sense to me. Seems like they are avoiding speaking to me about this as well, every time that i create a ticket they try to troubleshoot & avoid answering any questions i really have. Other than that i only get apologies. One more thing… There still isn’t a new version of the shadow app for the new version of mac (idk about windows). I’ve been using the shadow beta app since summer 2021. It’s smells like disrespect
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