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Rejected

Bug Report - Local Refresh Rate No Longer Detected

  • 13 February 2021
  • 3 replies
  • 112 views
Votes
P
Userlevel 3
Badge +1

Issue/Describe the bug
Local Refresh Rate No Longer Detected When Connecting - Have To Manually Set Refresh Rate Each Time I Connect

Applications/Devices:
Mac - Big Sur 11.2
Mac Mini 2018 i7-8700B 32GB Ram
Razer Core X eGPU Enclosure (via Thunderbolt 3)
Radeon RX Vega 64 8GB

Versions:
Official -
Launcher v4.22.9
Client v3.9.5

Steps to Reproduce:

  1. Using a monitor connected to eGPU via DisplayPort connection
  2. Monitor set to 5120x1440 120hz
  3. Connect to Shadow (h.265 enabled)
  4. Shadow correctly detects 5120x1440 resolution, but sets refresh to 60hz 

Additional Notes

  • This worked correctly prior to the December update that added the network notifications.
  • 120hz refresh rate still works correctly after manually changing it in the control panel.

Ike from Shadow 1 year ago

Hello @Powell,

 

After reviewing this issue with the dev team, it was concluded that this is the correct, normal behavior and not a bug.

 

A restriction was introduced in the December update where the Shadow launcher/menu will intentionally not show refresh rates over 60Hz for resolutions higher than 1080p. This is because the streamer does not ‘officially’ support refresh rates higher than 60Hz for resolutions higher than 1080p. 

 

You can still manually set the higher custom resolution/refresh rates in the Nvidia Control Panel settings within your Shadow.

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3 replies

Ike from Shadow
Userlevel 1
Badge +1

Hi Powell,

 

Thanks for your bug report.


When the refresh rate is incorrectly detected, please send your logs from the launcher and reply to this thread with the resulting unique logs code that will appear. (For help on this, please see: https://help.shadow.tech/hc/en-gb/articles/360000541374-How-to-Send-Diagnostic-Logs-to-Shadow-Support)

 

Thank you in advance.

⚠️ Warning: the Alpha and Beta builds or applications may contain bugs. It is recommended that you back up any important files/data before using them.
P
Userlevel 3
Badge +1

VDWRKR

Ike from Shadow
Userlevel 1
Badge +1

Hello @Powell,

 

After reviewing this issue with the dev team, it was concluded that this is the correct, normal behavior and not a bug.

 

A restriction was introduced in the December update where the Shadow launcher/menu will intentionally not show refresh rates over 60Hz for resolutions higher than 1080p. This is because the streamer does not ‘officially’ support refresh rates higher than 60Hz for resolutions higher than 1080p. 

 

You can still manually set the higher custom resolution/refresh rates in the Nvidia Control Panel settings within your Shadow.

⚠️ Warning: the Alpha and Beta builds or applications may contain bugs. It is recommended that you back up any important files/data before using them.
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