Have some bugs you want solved? Post them here!
- 62 Topics
- 251 Replies
Apple 4k TV Mouse experienceResolved
So I have an apple 4k tv (newest gen) And when using shadow, im unable to have any sort of curser outside of the apple remote with the track pad. Ive tried Magic Mouse as well as another bluetooth mouse. Anyone know how to get a curser on the Apple TV as it is my main device(also have iPhone,ipad,m1 MBA) all of which the cursers work normally.
Describe the bug xbox 360 microsoft receiver is not properly transferred from mac M1 to Shadow Steps to reproduce the bug (required) Install the driver Enable third party driver in launch utility (requires a restart holding the power button) Enable the driver (requires a restart) Plug the microsoft receiver and enable it on shadow Try to pair the controller: it fails Application/device, official or beta, and version number MacOS official launcher v4.27.5 | client v3.13.4 (would be cool to enable copy&paste from these numbers) Additional Context It works fine with an intel macintosh.
Bugs and/or other issues im having with/in Shadow (for quite some time now(dont remember when they each started)Rejected
Issue/Describe the bugwhen controller turns itself off or i have to refresh shadow (changing from speed to reliability and back to speed(which causes controller to reconnect) because the shadow launcher occasionally due to bugs it has, for some reason stops sending the controllers signal into shadow forcing me to completely shut down shadow and restart it which is massively annoying.especially since the shadow launcher is detecing to fine and works locally just fine it just for some reason decides to stop sending the signal as a result game dont detect my controller even tho it still works for some things just not gamesthis is actually a step worse than the shadow bug (that still hasnt been fixed for maybe a year now, where i cant use my controller with no mans sky in shadow despite it working locally just fine with exact same settings on both local and in shadow(well not anymore since i dont have access anymore to my good local gaming rig so im stuck using shadow until i can someday a
I’m aware I’m using a Beta OS and I have no expectation of the client working right under these circumstances, but I still want to report this for you people to be prepared for autumn. Launcher v4.27.5Client v3.13.4macOS Monterey Beta 4 (Beta 3 was still fine) Launcher starts, but client crashes immediately with “-[__NSCFData _fastCharacterContents]: unrecognized selector sent to instance” Crashed Thread: 0 Dispatch queue: com.apple.main-threadException Type: EXC_CRASH (SIGABRT)Exception Codes: 0x0000000000000000, 0x0000000000000000Exception Note: EXC_CORPSE_NOTIFYApplication Specific Information:*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFData _fastCharacterContents]: unrecognized selector sent to instance 0x600002034410'abort() calledterminating with uncaught exception of type NSExceptionApplication Specific Backtrace 0:0 CoreFoundation 0x00007ff81e6eda6b __exceptionPreprocess + 2421
This is a feature that is already available in Microsoft Remote Desktop for iPad and it works very well.There are two modes for touch input, and you can switch between modes at any time: Mode 1: Use touch to click on anything on the screen, so for example in this scenario:Right click a file and delete it: Touch on the file with hold, once context menu shows up, touch on delete.Mode 2: Use touch to interact with mouse cursor which always shows in the screen. So in this scenario:Right click a file and delete it: Drag one finger across the screen to simulate mouse movement until the cursor reaches the file you need to delete, then press and depress instantly with two fingers (can be done anywhere in the screen as your touch won’t move the cursor away from the file). Finally drag one finger so the cursor moves to the delete option in the context menu, then touch with one finger to simulate click on delete. Mode 2 is much more useful on iPad when you are not using physical input devices bec
Price of storage is laughableRejected
Right so my shadow just got activated, And I have too say im astonished at just how good it really is you can now consider me a shadow fan..However, I found myself running out of storage instantly! I mean just Ark survival evolved is over 250GB The problem im talking about is when I went too get extra storage Now Im all about companies providing a service and making fair proffit for it hence why I havent ever complained once about the price increase of the monthly subscription. That being said I can go on ebay or amazon and buy a 1TB HDD for the price im paying too rent that much storage space for 1 month from Shadow I mean really cmon guys? the pricing for storage is quite literaly off the charts.Not too mention the fact that US customers are getting each storage incriment in $2.99 increments but Europeans are being charged the same but in out native currency *£* for example which effectivly means americans are getting it half price almost which btw would be better but still expenciv
Starting today (July 27th, 2021), my mouse 4 and 5 buttons stopped working on my shadow. (These are the two thumb buttons on the left side of the mouse.) I have experienced no other issues and these buttons have been working fine for the last year.I am using the Linux Ubuntu App. I have replicated the same issue on two separate computers running Ubuntu 18.04. On both computers, I have tried two different mice on both the Official and Beta Shadow Apps. In all instances, the buttons continue to work fine on my local computers but are no longer recognized by my Shadow. I have tried the buttons in multiple Shadow programs with no success. The other mouse buttons still function (left click, right click, middle mouse click, middle mouse scroll).Any help would be greatly appreciated. Thanks! Application type: Ubuntu Linux Shadow Client Version: Official and Beta Local device CPU: Intel© Core™ i7-4700MQ CPU @ 2.40GHz × 4 Local device GPU: Intel Corporation 4th Gen Core Processor Integrat
Issue/Describe the bugI just installed BigNox on shadow for windows 64 bit. It is an android emulator so you can play mobile games on teh pc. When I open it, i’m forced back to the start up (it says shadow needs time to get started). In other words it restarts.Applications/Devices:Windows 64 bitVersions:Launcher v 4.26.6 Client v3.12.14Steps to Reproduce:Head over to https://www.bignox.com/ and install for windows 10. After installing, once you launch it, shadow restarts on its own.
I have done some checking and there have been other conversations on this. But can shadow as a company please reconsider its automatic shutdown process. This is now bordering on useless i went away to get dinner and came back to being shut down. I left it doing a download… it shutdown.. i left it converting a video file.. gues what it shut down. Now that the price has been doubles surely that should buy us a better timeout. If you did this on an office system you would not be kept as a vendor so why should we put up with it.Yes we get that some people start sessions then just leave them, but to me that is what it is for, yes it may impact others but there should be allowances for that in your provisioning. If we sign in on a set day it should work for that day, with a reset that night to release it. Then again the next day and so on, a half hour or less timout in current times is just bad. Please do a survey, ask some quetsions of your users.. and make it better. If this keeps up i for
Describe the bug (required) Upon pressing the media key “next” on my keyboard shadow will consistently skip media with little to no stop (such as YouTube Playlists, Spotify songs, etc)… I can confirm that this is NOT an issue with my actual keyboard as I tested using the key on several occasions on my host PC and did not encounter any issues… This bug has also been present since day one of me using Shadow, I just haven’t got around to reporting this bug until now. I am also not the only Shadow user that has this bug… This is most likely an issue with how Shadow handles input with this key. Screenshot of the media key “next”: Gif of the bug behavior: edit: Shadow’s forum compression made the gif a little messed up, go here for original image: https://i.imgur.com/ZYN1dcA.gif Bug Behavior: Skips media constantly. Expected Behavior: Skipping the media one time per key press. Steps to reproduce the bug (required) Provide explicit step-by-step actions to re-create the bug. 1. O
Random mouse clicksRejected
For the last month or so I have been having problems with random left mouse clicks. It seems to be sensing a long press of the left mouse button. For example in ESO my character will suddenly start heavy attacking. I can stop it most of the time by holding down the right mouse button to block. Also in shooter games it will perform a random mag dump such as with Ghost Recon. I have uninstalled and reinstalled the local mouse drivers as well as on the shadow. Also I uninstalled the Logitech hub on the local machine but it still did not remedy the problem . My network speed is around 480 Mbps with ping rates of 5ms to 15ms. The bug doesn’t occur on my local machine as well as when I am playing games on GeForce Now. Let me know if you need any more info.Thanks
Performance dropped down for the past 2 weeksUnder Review
[MAY BE RELATED TO] Introduction It has been around 2 weeks now that my Shadow App heat up my computer every time I use it at least a few minutes… It’s not just getting hot, it’s also making some heavy noises, it’s the first time that my computer seems to be working this hard in several years. When this happens, it’s getting hot and making some noise, but it also affects my entire computer. Everything seems slow. If I reduce the shadow app (not close) and switch to another (going on discord for example), it feels like my computer is struggling, and running at max 20fps. At first, I didn’t know why my computer was doing that. I noticed that a Windows Update was proposed around this date (I first thought that Microsoft was sabotaging me to force me to update Windows, but then I updated Windows and it did not change anything). Then I noticed that this mostly happened when my computer was charging, so I thought that my charger had a problem. But when I closed all my app, the computer cal
Latency Inaccuracy in BetaUnder Review
Issue/Describe the bugReported latency in shadow menu rises exponentially to 600-3000 ms latency when opening shadow menu in Beta. Actual latency is much lower. Applications/Devices:WindowsVersions:Beta 4.23.13Steps to Reproduce:Max Bit rate set to 40 mb/sTCP enabled. h265. offaudio quality high (though no audio being transmitted)Open shadow menuwait 1-2 seconds Additional Notesactual latency is unchanged currently having seperate issue with audio not working but should be unrelated.
Describe the bug (required) Creeper World 4 on Steam has a stutter that seems to jerk roughly every 1 second when I stream using Shadow. If I start up the Shadow PC with my phone then stream the game using Steam then everything works perfectly. Unfortunately the Shadow shuts down after 30 min if I don’t keep tapping my phone. Other games on Steam work fine. I have a gigabit connection and get a pretty decent connection on the PC I’m trying to stream with. Steps to reproduce the bug (required) 1. Start shadow 2. Right click Steam icon in the system tray. 3. Select Creeper World 4 from the context menu. 4. On the main menu you can see the stutter. Note that it’s about once per second. 5. Start a mission and add a lot of units to the play field. Note that even with a lot going on in the game the stutter stays at once per second. Windows official Launcher v4.22.9 Client v3.9.8 Additional Context My computer is a 12ish year old gaming PC, but it’s still kinda ok.
Issue/Describe the bugWhen plugging an USB device (Joystick / Gamepad) on USB3.0 ports (blue ones) of the Shadow box an error occurs on Windows indicating that the device is not recognized. Applications/Devices: Shadow Box (Launcher V4.22.9 | Client V3.9.8) Steps to Reproduce:Goto to MyShadow account and reset My Shadow (Ready to play configuration) Wait for the reset to be completed Power on the Shadow Box Connect to the Shadow Once in Shadow Plug in the USB device on a USB3.0 ports of the Shadow Box After few seconds : An errror message appears on the right indicating that the last usb device connected is not recognized If you open the device manager and expend Universal Serial Bus Controllers section You see the device with a warning sign indicating : Unknown USB Device (Device Descriptor Request Failed) This was tried on the 2 USB3.0 ports => same resultThis was tried with 3 different controllers / joystick => same resultThose controllers worked previously correctly
Issue/Describe the bugVideo freezes on Apple TV 4K when using the slow connection (H265) mode. Applications/Devices: Shadow Beta app on the Apple TV 4K Versions:Shadow app: Beta v3.6.1 (154)tvOS: v14.4 Steps to Reproduce:Start shadow on the Apple TV Start a game Play the game and within 2-5 minutes the issue occurs Additional NotesConfigured resolution 1080p 60hz Apple TV is using Ethernet Xbox one controller. The configured bandwidth affects the time and when it occurs. 70 Mb/s after 10-30 seconds 15 Mb/s after 3-6 minutes The audio stream and controller are still working when the video freezes
Issue/Describe the bugOn my Mac running the latest Big Sur, if I switch away from Shadow for more than a few seconds, mouse and keyboard input will stop working. The video from the PC does not stop, and the PC is definitely still running, but no more mouse and keyboard input will work. Luckily, simply clicking “restart stream” will fix the issue.Applications/Devices:Macbook ProVersions:Client v 3.9.8Steps to Reproduce:Run Shadow PC Switch to a different application for at least 1 minute. Return to Shadow PC Attempt to type or move the mouse. Note mouse/keyboard are non-functional Open quick menu and click restart streaming Attempt to type or move the mouse. Note that mouse/keyboard are now functional.Additional Notes Running latest official Shadow PC mac client as of March 1, 2021. Using MacOS Big Sur Version 11.2.1. Of note, the Mac is connected to a dock by Thunderbolt 3, which is connected via wired ethernet to an Orbi WiFi satellite, which wirelessly connects back to the route
Issue/Describe the bugStuttering every 100ms - Video Queue is fullApplications/Devices:UbuntuVersions:Stable Launcher v4.22.9 Client 3.9.8Steps to Reproduce:1. Using this AppImage https://update.shadow.tech/launcher/prod/linux/ubuntu_18.04/Shadow.AppImage2. Using Testing -> Software Decoding3. Launching any game in sufficient Bitrate/Resolution/Framerate. (at least 1080p/60hz)4. Checking Shadow.log:The shadow.log shows me that the Video queue is full:[52564 ] [2021-02-26 17:34:55.701] [i] [VIDEO ] (0) asking for IDR, clearing the queue [52564 ] [2021-02-26 17:34:55.801] [i] [VIDEO ] (0) Idr received after 99 ms [52564 ] [2021-02-26 17:34:56.494] [w] [VIDEO ] (0) Video queue full [52564 ] [2021-02-26 17:34:56.494] [i] [VIDEO ] (0) asking for IDR, clearing the queue [52564 ] [2021-02-26 17:34:56.588] [i] [VIDEO ] (0) Idr received after 94 ms [52564 ] [2021-02-26 17:34:57.225] [w] [VIDEO ] (
Describe the bug (required) Every 10 or so seconds, the mouse cursor freezes in place. Sometimes, the mouse is still usable, but the cursor is just frozen. Steps to reproduce the bug (required) Start the Shadow Use it. It is most noticeable in Chrome. Application/device, official or beta, and version number (required) Windows Official Launcher v4.22.9 Client v3.9.8 Additional Context Provide any additional information here I get 100 down and 30 up with an average ping of 18 to the Dallas server. I mainly use the MacOS application, but the issue is still there on windows. I have contacted support about the issue, and is still currently working on it. Support Ticket 804330, Send Logs ID SRGQZG
Situation [on any MacOS]:1- I’m on public ip eg. 109.***.**.***, I reboot my router and i’m now on a new IP eg. 80.**.***.** 2- I was on a VPN by mistake(eg. work VPN) when I opened Shadow, now I disconnected and I’m back on my home IPExpected behaviour:Shadow auto-restarts the streaming and my interruption is just for a few seconds.Actual behaviour:Streaming freezes. Closing the Shadow Streaming app brings me back to the main Shadow app which can’t connect to the remote instance anymore. Closing ALL Shadow apps, and reopening them allows me to launch again the streaming, which brings me back to the remote Windows as I left it. I assume that there is an IP filter when launching the streaming, or some kind of safety feature. I would suggest reviewing this to allow people to be able to restart their home connection (eg. if the home router is having a hard time with wifi interferences) without having to close and re-open the whole app.ps. sometimes this also triggers a new login request,
Issue/Describe the bugGames shortcuts do not show on android launcher “Failed to get games” error shows upApplications/Devices: Android phone (Galaxy S8) and Android TV (Nvidia Shield pro)Versions:Stable v3.3.2Steps to Reproduce:Open Shadowsandroid app “Failed to get games” errorAdditional NotesI have installed several games and I’m using Big Picture Tried with beta version but app was on error loop installing beta components I have to login every time to use them but bug is already reported Refreshed app list on settings Sent logs
Issue/Describe the bugAttempting to play Microsoft flight sim 2020 again on my Shadow but Shadows USB peripheral forwarding decided I wouldn't.To be clear I tested multiple app versions (beta and normal) but always respected the steps noted in the 'to reproduce' section below. None of these versions allow me to use my USB joystick again.the spinner keeps on going:Applications/Devices:MacOS 10.15.7Versions:(normal) Launcher v4.22.9 Client v3.9.8Beta Launcher v4.22.9 Client v3.9.7Steps to Reproduce:Shadow is not booted up Starting the shadow (beta) app Uninstalling the Shadows USB peripheral drivers Uninstalling the Shadows (beta) app Rebooting my Mac Reinstalling the Shadow (beta) app Reinstalling Shadows USB peripheral drivers Connect my USB joystick Click on the connect button for the USB forwarding for my joystick On the (normal) Launcher v4.22.9 Client v3.9.8 the spinner keeps on turning and the checkbox mostly doesn't activate. Sometimes it does. On the Beta Launcher v4.22.9 Client
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