Have some bugs you want solved? Post them here!
- 53 Topics
- 214 Replies
Performance dropped down for the past 2 weeksUnder Review
[MAY BE RELATED TO] Introduction It has been around 2 weeks now that my Shadow App heat up my computer every time I use it at least a few minutes… It’s not just getting hot, it’s also making some heavy noises, it’s the first time that my computer seems to be working this hard in several years. When this happens, it’s getting hot and making some noise, but it also affects my entire computer. Everything seems slow. If I reduce the shadow app (not close) and switch to another (going on discord for example), it feels like my computer is struggling, and running at max 20fps. At first, I didn’t know why my computer was doing that. I noticed that a Windows Update was proposed around this date (I first thought that Microsoft was sabotaging me to force me to update Windows, but then I updated Windows and it did not change anything). Then I noticed that this mostly happened when my computer was charging, so I thought that my charger had a problem. But when I closed all my app, the computer cal
This bug is weird, because I can’t quite understand what is causing it or how it’s being caused. So basically, on ROBLOX there is an avatar editor built into the website where you can edit what your character looks like. About a month ago I noticed that moving from area to area within the avatar editor would cause pages to not load all the way, and then when you switched again nothing would load at all. This bug confused both me and ROBLOX support, and then today I realized the issue with the help of my dad. Shadow was the issue, for some reason, I don’t know why, but Shadow is causing the issue with ROBLOX’s website. The avatar editor works perfectly fine on my local PC, but for some odd reason that’s unexplainable to me, it doesn’t work on Shadow. Anyone got any ideas on why this could be?
New resolution suggestionRejected
I love your product and I am a massive fan of the direction that you are taking as a company. I do have a suggestion though:With the latest shadow app, it is asking me every time I connect to match my resolution with my macbook pro… which isnt a bad suggestion but it just looks clunky in windows 10 with the 200% scaling. Can we get an option to ignore the suggestion for future logins?ThanksTrav
Issue/Describe the bugI just installed BigNox on shadow for windows 64 bit. It is an android emulator so you can play mobile games on teh pc. When I open it, i’m forced back to the start up (it says shadow needs time to get started). In other words it restarts.Applications/Devices:Windows 64 bitVersions:Launcher v 4.26.6 Client v3.12.14Steps to Reproduce:Head over to https://www.bignox.com/ and install for windows 10. After installing, once you launch it, shadow restarts on its own.
I’m aware I’m using a Beta OS and I have no expectation of the client working right under these circumstances, but I still want to report this for you people to be prepared for autumn. Launcher v4.27.5Client v3.13.4macOS Monterey Beta 4 (Beta 3 was still fine) Launcher starts, but client crashes immediately with “-[__NSCFData _fastCharacterContents]: unrecognized selector sent to instance” Crashed Thread: 0 Dispatch queue: com.apple.main-threadException Type: EXC_CRASH (SIGABRT)Exception Codes: 0x0000000000000000, 0x0000000000000000Exception Note: EXC_CORPSE_NOTIFYApplication Specific Information:*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFData _fastCharacterContents]: unrecognized selector sent to instance 0x600002034410'abort() calledterminating with uncaught exception of type NSExceptionApplication Specific Backtrace 0:0 CoreFoundation 0x00007ff81e6eda6b __exceptionPreprocess + 2421
Describe the bug xbox 360 microsoft receiver is not properly transferred from mac M1 to Shadow Steps to reproduce the bug (required) Install the driver Enable third party driver in launch utility (requires a restart holding the power button) Enable the driver (requires a restart) Plug the microsoft receiver and enable it on shadow Try to pair the controller: it fails Application/device, official or beta, and version number MacOS official launcher v4.27.5 | client v3.13.4 (would be cool to enable copy&paste from these numbers) Additional Context It works fine with an intel macintosh.
Hello shadow team. It has happened already way to many times that keyboard shortcuts interfere with gaming if pressed by accident while a game is running. The most horrible and also the most common one it CMD + ALT + Q which will *ACTUALLY QUIT STREAMING*. This is almost never (perhaps actually never) what a user wants. Who would like to quit streaming “fast and easy”? The windows shut down menu works just fine. Also, notice that this is the only shortcut that uses the Q key, which is HEAVILY in use in most games. If you combine this with accidental key pressed or some games that have things like “self cast” which is ALT + something, this effect becomes catastrophic. It’s not even a menu popping up, it’s quitting stream. Mid-game. While self-casting. Please rethink these things. Making the keys configurable might be difficult, but at least an option to completely disable some or all shortcuts would be good enough for the near future. Thank you.
Hi,Issue/Describe the bugWhen I run shadow on an external 4k monitor in android 10 desktop mode, the resolution selection is for the tablet internal screen, not the external monitor.Applications/Devices:Lenovo P11 Pro (TB-J706F, Snapdragon 730G), Android 10 5th Dec 2020 patchVersions:Shadow Android App v 3.3.2, Shadow Boost in Paris.Steps to Reproduce:Switch on ‘Force Desktop Mode’ in Developer options on Android Device and reboot (equivalent of using Samsung DEX?) Connect an external monitor with different resolution to tablet screen via usb-c DP mode adapter (e.g. a 4k TV via usb-c to HDMI 2 adapter) Check the monitor is extending the desktop not mirroring, and check resolution (yes and 4k in my case) Launch Shadow on the extended screen. Go to the resolution selection dialog in Shadow App Dialog shows resolutions for the internal screen (in my case up to 2560x1600 60Hz but no 4k) Expected behaviour would be to display available resolutions for the extended display on the USB-C DP co
The microphone ends up giving me a lot of problems. For some reason, connecting my headphones with microphone to the jack input of my laptop makes Shadow perform worse (packet losses and latency), and the solution I had was to connect my headphones with microphone through my Xbox Series S/X controller from the USB.But since the last update in which official Bluetooth support was given to the controllers, the microphone through the controller is no longer detected from one moment to another. This makes me having to connecting and disconnecting, resetting Shadow or having to pass it to the jack input of the laptop and play with poor performance. PS. I use Shadow connected via Ethernet.
Random mouse clicksRejected
For the last month or so I have been having problems with random left mouse clicks. It seems to be sensing a long press of the left mouse button. For example in ESO my character will suddenly start heavy attacking. I can stop it most of the time by holding down the right mouse button to block. Also in shooter games it will perform a random mag dump such as with Ghost Recon. I have uninstalled and reinstalled the local mouse drivers as well as on the shadow. Also I uninstalled the Logitech hub on the local machine but it still did not remedy the problem . My network speed is around 480 Mbps with ping rates of 5ms to 15ms. The bug doesn’t occur on my local machine as well as when I am playing games on GeForce Now. Let me know if you need any more info.Thanks
Latency Inaccuracy in BetaUnder Review
Issue/Describe the bugReported latency in shadow menu rises exponentially to 600-3000 ms latency when opening shadow menu in Beta. Actual latency is much lower. Applications/Devices:WindowsVersions:Beta 4.23.13Steps to Reproduce:Max Bit rate set to 40 mb/sTCP enabled. h265. offaudio quality high (though no audio being transmitted)Open shadow menuwait 1-2 seconds Additional Notesactual latency is unchanged currently having seperate issue with audio not working but should be unrelated.
Issue/Describe the bugThe view and menu button are not working when reconnecting controller using the Shadow Apple TV app Applications/Devices: Shadow Beta app on the Apple TV 4K and Xbox one wireless controller Versions:Shadow app: Beta v3.7.5 (178)tvOS: v14.4, v14.5, v14.6, v15 Steps to Reproduce:Start shadow on the Apple TV Start a game Play the game turn Off controller with button or for example replace battery’s turn on controller and view and menu button are not working. Additional NotesXbox one controller. Quick fix:: Select home in the Shadow app and restart streaming to make the view and menu button working again.
Issue/Describe the bugGames shortcuts do not show on android launcher “Failed to get games” error shows upApplications/Devices: Android phone (Galaxy S8) and Android TV (Nvidia Shield pro)Versions:Stable v3.3.2Steps to Reproduce:Open Shadowsandroid app “Failed to get games” errorAdditional NotesI have installed several games and I’m using Big Picture Tried with beta version but app was on error loop installing beta components I have to login every time to use them but bug is already reported Refreshed app list on settings Sent logs
Price of storage is laughableRejected
Right so my shadow just got activated, And I have too say im astonished at just how good it really is you can now consider me a shadow fan..However, I found myself running out of storage instantly! I mean just Ark survival evolved is over 250GB The problem im talking about is when I went too get extra storage Now Im all about companies providing a service and making fair proffit for it hence why I havent ever complained once about the price increase of the monthly subscription. That being said I can go on ebay or amazon and buy a 1TB HDD for the price im paying too rent that much storage space for 1 month from Shadow I mean really cmon guys? the pricing for storage is quite literaly off the charts.Not too mention the fact that US customers are getting each storage incriment in $2.99 increments but Europeans are being charged the same but in out native currency *£* for example which effectivly means americans are getting it half price almost which btw would be better but still expenciv
Describe the bug (required) Every 10 or so seconds, the mouse cursor freezes in place. Sometimes, the mouse is still usable, but the cursor is just frozen. Steps to reproduce the bug (required) Start the Shadow Use it. It is most noticeable in Chrome. Application/device, official or beta, and version number (required) Windows Official Launcher v4.22.9 Client v3.9.8 Additional Context Provide any additional information here I get 100 down and 30 up with an average ping of 18 to the Dallas server. I mainly use the MacOS application, but the issue is still there on windows. I have contacted support about the issue, and is still currently working on it. Support Ticket 804330, Send Logs ID SRGQZG
This is a feature that is already available in Microsoft Remote Desktop for iPad and it works very well.There are two modes for touch input, and you can switch between modes at any time: Mode 1: Use touch to click on anything on the screen, so for example in this scenario:Right click a file and delete it: Touch on the file with hold, once context menu shows up, touch on delete.Mode 2: Use touch to interact with mouse cursor which always shows in the screen. So in this scenario:Right click a file and delete it: Drag one finger across the screen to simulate mouse movement until the cursor reaches the file you need to delete, then press and depress instantly with two fingers (can be done anywhere in the screen as your touch won’t move the cursor away from the file). Finally drag one finger so the cursor moves to the delete option in the context menu, then touch with one finger to simulate click on delete. Mode 2 is much more useful on iPad when you are not using physical input devices bec
I used shadow on my Samsung Galaxy A32 5G phone, and that phone has a camera notch in the front of the screen, Shadow should account for this, by avoiding display on the edges, however it seems as though it fails to do this, It doesn’t hide the spots where the notch is by default, And it doesn’t look like it is an option anyways. You must go to the settings app and change the resolution to something else, than back to your phone resolution, than you have to enable and disable the “Fill screen” option.It causes many problems as some people may just instantly think the app is broken on their phone and may result in them giving the app a bad review. It would be nice if this could be fixed, it would make it easier for those who have phones with oddly shaped displays.
Bugs and/or other issues im having with/in Shadow (for quite some time now(dont remember when they each started)Rejected
Issue/Describe the bugwhen controller turns itself off or i have to refresh shadow (changing from speed to reliability and back to speed(which causes controller to reconnect) because the shadow launcher occasionally due to bugs it has, for some reason stops sending the controllers signal into shadow forcing me to completely shut down shadow and restart it which is massively annoying.especially since the shadow launcher is detecing to fine and works locally just fine it just for some reason decides to stop sending the signal as a result game dont detect my controller even tho it still works for some things just not gamesthis is actually a step worse than the shadow bug (that still hasnt been fixed for maybe a year now, where i cant use my controller with no mans sky in shadow despite it working locally just fine with exact same settings on both local and in shadow(well not anymore since i dont have access anymore to my good local gaming rig so im stuck using shadow until i can someday a
the login screen was a blank whiteness, preventing me from logging in.specifically only the login page(s).Luckily clicking “forget this site” in firefox browser history fixed it.meaning I successfully logged in despite this issue, which is good.but would still be a good idea to look into this issue.
Issue/Describe the bugVideo freezes on Apple TV 4K when using the slow connection (H265) mode. Applications/Devices: Shadow Beta app on the Apple TV 4K Versions:Shadow app: Beta v3.6.1 (154)tvOS: v14.4 Steps to Reproduce:Start shadow on the Apple TV Start a game Play the game and within 2-5 minutes the issue occurs Additional NotesConfigured resolution 1080p 60hz Apple TV is using Ethernet Xbox one controller. The configured bandwidth affects the time and when it occurs. 70 Mb/s after 10-30 seconds 15 Mb/s after 3-6 minutes The audio stream and controller are still working when the video freezes
Describe the bug (required) Shadow loads normally and is running Windows perfectly before the bug occurs Then on running a game (Borderlands 3 or Fortnite) the game loads, goes past various splash screens then minimizes to the task bar. When hovering the mouse over the icon in the task bar you can see the game is running and hear the game sounds/music but you are unable to switch to the game using alt tab, or selecting it in task manager or any other method I can think of. Steps to reproduce the bug (required) This bug is random, but has happened 3 or 4 times which is why I am reporting it to see if anyone has a fix or has also encountered it. Application/device, official or beta, and version number (required) Windows official launcher 1.8.7 Additional Context When I have encountered this bug, the only fix is to restart shadow, and this is not guaranteed to work first time. (posting in forums hurt my tiny brain, this was supposed to be in report a bug - hopefully someone who
Mouse does not align properly. When using shadow in window mode, the mouse cursor does not select where it is showing. When I go to click on anything, I must move to the right many pixels over to be able to click on what I want. The distance between the item and cursor seems to expand the further right you go. The far left is not as bad and only off by a few, but at the far right of the screen it is impossible to select anything. Steps to reproduce the bug: 1. Start Shadow in window mode 2. Attempt to use mouse by selecting anything on screen 3. The cursor will select something other than what is selected This happened every time I opened window mode today.Application/device, official or beta, and version number: Windows official Launcher v4.28.7 Client v3.14.6 Provide any additional information herePC processor: 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz 16 GB RAM 64-bit op sys Windows 10 Pro - v 21H1 Dell Latitude 7420
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