Under Review

Latency Inaccuracy in Beta

  • 26 March 2021
  • 1 reply
  • 26 views

Issue/Describe the bug
Reported latency in shadow menu rises exponentially to 600-3000 ms latency when opening shadow menu in Beta. Actual latency is much lower. 

Applications/Devices:
Windows

Versions:
Beta 4.23.13

Steps to Reproduce:

Max Bit rate set to 40 mb/s

TCP enabled. 

h265. off

audio quality high (though no audio being transmitted)

Open shadow menu

wait 1-2 seconds 

Additional Notes

  • actual latency is unchanged 
  • currently having seperate issue with audio not working but should be unrelated. 

1 reply

Userlevel 1
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Hello @manb23,

 

Could you let me know if the issue also happens in UDP (Prefer Speed setting) instead of TCP?

Please also send logs from your launcher and reply with your resulting unique code. (https://help.shadow.tech/hc/en-gb/articles/360000541374-How-to-Send-Diagnostic-Logs-to-Shadow-Support)

 

Thank you in advance.

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