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Performance dropped down for the past 2 weeks

  • 26 May 2021
  • 2 replies
  • 169 views

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 [MAY BE RELATED TO]

 

Introduction

 

It has been around 2 weeks now that my Shadow App heat up my computer every time I use it at least a few minutes… It’s not just getting hot, it’s also making some heavy noises, it’s the first time that my computer seems to be working this hard in several years. 

 

When this happens, it’s getting hot and making some noise, but it also affects my entire computer. Everything seems slow. If I reduce the shadow app (not close) and switch to another (going on discord for example), it feels like my computer is struggling, and running at max 20fps.

 

At first, I didn’t know why my computer was doing that. I noticed that a Windows Update was proposed around this date (I first thought that Microsoft was sabotaging me to force me to update Windows, but then I updated Windows and it did not change anything). Then I noticed that this mostly happened when my computer was charging, so I thought that my charger had a problem. But when I closed all my app, the computer calmed down.

 

Shadow, or charger ?

 

I noticed 2 things. Firstly, this usually happened when I was playing with Shadow. Secondly, this usually happened when my computer was charging. But my computer is usually charging when I am playing (I am using a laptop) so this is a logical relationship.

 

The interesting thing is that, when I started the Shadow app, the computer was gradually getting out of control. The first minutes was ok. And when it was getting too hot and starting to make loud noise, I could unplug the charger or close the app to calm the computer.

 

But, even if the charger could help the computer to get hot faster, it was not the problem. During the last 2 weeks, I had no problems when I was using my laptop in charge. But I was still getting this problem when I was using Shadow (even when not charging).

 

Task Manager Reports

 

Today I managed to take some Task Manager screenshots, so that I could figure out what’s happening.

 

I mean, so that you can figure it out.

 

After playing a few minutes, this is what my task manager looked like (my task manager is in french)

 

While my computer was struggling :

 

 

 

When I just closed the Shadow App :

 

 

And a few minutes (around 3 minutes) after closing the app, every was calm again :

 

 

 

Some logs and informations about my computer

 

I made a ZIP file that contains my files “shadow-launcher.log”, “shadow.log” and “config” from the “.shadow” folder. And also the “DxDiag.txt” file with all the information about my computer. I prefer not to share it publicly but, Shadow Team, please feel free to contact me if you need those files.

 

What happened ?

 

Unfortunately, I just learned today that my Shadow subscription going up from 13€/month to 30€/month. I mean, this could not be the worst timing.

 

I don’t know what is happening but I’m pretty sure that this intense heat causes damage to my laptop. It is a 3 years old laptop and it still works fine. I do not want to damage it. So if it is not fixed soon, I will have to stop my subscription, I will not pay twice the actual price for that :/.

 

So, my question is, why does the shadow app make the computer behave as if I were mining bitcoin ?

Has anyone else noticed anything me ?

 

Ike from Shadow 3 months ago

Hi Dony,

 

Thank you for your detailed bug submission. We have not seen a trend in other users reporting higher CPU usage or overheating on their local computer while running the Shadow app. However, we’d still like to further investigate your case.

 

To do so, we will need your Shadow logs, DxDiag.txt file, and screenshots of your task manager’s ‘Performance’ tab sorted by CPU usage.

If you are not comfortable providing those here (this is understandable), please open a support ticket with our support team and attach those files. You can reference this forum post in your support ticket so that the files are properly forwarded.

 

Thank you in advance.

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2 replies

Userlevel 1
Badge +1

Decoding video does indeed take GPU and CPU horsepower. As to whether or not an update to the Shadow launcher, or your Windows install is to blame, that’s hard to determine. Although, a dual core, 4 thread CPU being loaded looks to be a good chunk of it. I’d do some maintenance. Clean your radiators, repaste if necessary. See if you’re hitting thermal throttling or not. 

Userlevel 1
Badge +1

Hi Dony,

 

Thank you for your detailed bug submission. We have not seen a trend in other users reporting higher CPU usage or overheating on their local computer while running the Shadow app. However, we’d still like to further investigate your case.

 

To do so, we will need your Shadow logs, DxDiag.txt file, and screenshots of your task manager’s ‘Performance’ tab sorted by CPU usage.

If you are not comfortable providing those here (this is understandable), please open a support ticket with our support team and attach those files. You can reference this forum post in your support ticket so that the files are properly forwarded.

 

Thank you in advance.

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