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Shadow Won't Stay Logged in on Android

  • 10 February 2021
  • 6 replies
  • 156 views
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A
Userlevel 3
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Issue/Describe the bug
Shadow App will randomly log out on Android and ask you to Log Back in

Applications/Devices:
Android (2020 Samsung Galaxy S20+), Android TV (2019 Nvidia Shield TV Pro)

Versions:
Official Play Store Version

Steps to Reproduce:

No real steps sometimes on Launch it will ask to login sometimes its when exiting the stream and shutting down the remote Shadow PC. 

Additional Notes:

I also use Shadow on my Mac on Mac OS Catalina. Official Release Shadow and I do not need to log in unless I logout before quitting the app.

Ike from Shadow 15 days ago

This bug has been added to the dev team’s backlog.


Thank you for your submission. We’ll report back when it’s fixed.

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6 replies

Steve from Shadow

Hey @Acid0057 

 

Thanks for reporting this bug and following the template. 

 

Can you please send your logs via the Android launcher?

  1. Click the Cogwheel ⚙️ Icon and scroll down and hit Send Logs.

 

Once you are done sending your logs, let us know by replying to this thread.

 

 

-Steve

⚠️ Warning: the Alpha and Beta builds or applications may contain bugs. It is recommended that you back up any important files/data before using them.
A
Userlevel 3
Badge +1

Hi Steve,

Thanks for getting back to me. No problem. 

I’ve just sent in my logs from my Galaxy S20+. I actually had to login again to send you the logs.

Hope that helps!

K

Have this problem as well :(

Both on my shield tv as well as on my android mobile device.

(Sended my logs as well)

B
Badge

I have the same issue. I have noticed this issue normally occurs when you move between different Android devices. If I play on the living room shield, and go to play on my phone, or one of the different shield devices, it requires a fresh log in. I have noticed this issue for a while, only now a pain because of the second shield logging in. Another thing to note is that these Android devices do not have the check box for "remember" me/login

Ike from Shadow
Badge

This bug has been added to the dev team’s backlog.


Thank you for your submission. We’ll report back when it’s fixed.

⚠️ Warning: the Alpha and Beta builds or applications may contain bugs. It is recommended that you back up any important files/data before using them.
A

Hello,

 

Same problem on my 3 android devices (phone, tablet, shield TV), same with beta.

 

Thanks

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