Fixed in Alpha

USB drivers on macOS Monterey

  • 29 October 2021
  • 31 replies
  • 2176 views

Userlevel 2

I updated to macOS Monterey (12.0.1) and when I launched the shadow client for the first time after that, I’ve been welcome by an error message saying that the USB drivers were broken and was given the choice to repair or uninstall them. The repair failed, so I uninstalled them but the reinstall fails too.

Q from Shadow 1 year ago

Hello there,

We have deployed a fix in our Alpha application. 

Our dev team would like you to test a potential fix in our alpha launcher:

You can download the Alpha launchers here:
 
Once you downloaded and installed our Alpha client please follow the steps below:
  1. Switch your Shadow to our Alpha version by pressing the Start button (You will need to wait a couple of minutes to switch to this version).
  2. Close your Alpha client and uninstall your drivers
  3. Reboot your local device (This is important)
  4. Launch your Alpha client and reinstall the drivers.
  5. Once again please reboot your local device after you installed your drivers (This is important)
  6. Try to connect to your Shadow by using our Alpha client.

 

⚠ Warning: the Alpha and Beta builds or applications are untested and may contain bugs. Please make sure you back up your data before using them. Data loss may occur.

This users inbox is not monitored, for any further inquires please contact support via your account page. 

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31 replies

Hi Shadow Support,

I am using the beta / alpha version of the Shadow client for Mac OS X Monterey, but USB forwarding does not work. From the UI the checkbox just does not remain. I do know a little bit about the Eltima SDK used (as we use it professionally also in a company).

When using the eveusbc client, the error message is:

$ ./eveusbc share 56128 20-2     unshared ,,56128,usb20,20-2,,Pro Controller,,,,,,, cannot share ',,56128,usb20,20-2,,Pro Controller,,,,,,,', not more than 0 port(s) can be shared

 

$ ./eveusbc license          activated to 'blade-group.com', license 'SDK', unlimited, days left 0

 

The days left 0 looks a little bit suspicious ... (and it happened before that the SDK license ran out ...)

However using USB Network Gate (the non-SDK trial version) the actual sharing works well, so it must be something related to the version that Shadow ships in Alpha + Beta.

It would be great if you could provide updated Alpha and Beta clients where USB sharing works again.

 

Thanks!

The Beta macOS version has been updated, and contains the updated USB driver that works with Monterey.

Hi @Q from Shadow,
Thanks for this good news! Is the next release planned in the next two weeks ? Just to know if I should wait for it rather than install a VPN like Tailscale + VirtualHere.

Hello @iantepoot,

Our team is working on the next client release and we will update you once it is rolled out to the Beta and Official clients.

Happy New Year!

Badge

Hi, I have been holding-off on updating my machine to MacOS Monterey specifically due to issues with your application. Is there an update as to whether this functionality works in the Beta client? (I am using the Beta client because I am also accessing Shadow using iPadOS on my iPad and need it for the scroll wheel functionality on that platform).

 

 

The alpha client solved my problem too.

 

Although it raises another, minor, but quite handicapping one.

On the alpha client, the mouse pointer disappear in all in-stream shadow menus. Mouse pointer is fine inside Windows, but it just does not show in the shadow settings menus.

@Steve from Shadow : Sadly this doesn’t work on my side, when I launch another Shadow version than the Alpha one, a popup asks me to “update” or uninstall the USB drivers.

@Steve from Shadow Thanks! It worked for me, but I had to switch to Beta version since I need to access Shadow also from iOS and tvOS (Apple TV). I hope the drivers will be integrated to Beta version soon. 

That works, you’ll need to update to Alpha to get the latest version of the USB drivers, but after that you can switch to Beta or the Official application.

@Steve from Shadow Thanks! It worked for me, but I had to switch to Beta version since I need to access Shadow also from iOS and tvOS (Apple TV). I hope the drivers will be integrated to Beta version soon. 

Hello there,

We have deployed a fix in our Alpha application. 

Our dev team would like you to test a potential fix in our alpha launcher:

You can download the Alpha launchers here:
 
Once you downloaded and installed our Alpha client please follow the steps below:
  1. Switch your Shadow to our Alpha version by pressing the Start button (You will need to wait a couple of minutes to switch to this version).
  2. Close your Alpha client and uninstall your drivers
  3. Reboot your local device (This is important)
  4. Launch your Alpha client and reinstall the drivers.
  5. Once again please reboot your local device after you installed your drivers (This is important)
  6. Try to connect to your Shadow by using our Alpha client.

 

⚠ Warning: the Alpha and Beta builds or applications are untested and may contain bugs. Please make sure you back up your data before using them. Data loss may occur.

This users inbox is not monitored, for any further inquires please contact support via your account page. 

Userlevel 1

Une MàJ de la version alpha embarque les drivers 9.5.950 annoncés par ELTIMA comme compatibles Monterey. D’après les retours sur Discord, ça marche pour plusieurs personnes.

 

what is Shadow dev waiting for to solve this major problem...? the macOs update has been around for a while and the players' subscription is running in the meantime.

No news ? Playing an FPS on a trackpad is not easy.

Userlevel 2
Badge

Same issue here. For now I use VirtalHere as fallback as it allows redirecting a single device in trial mode.

same here !!!

Userlevel 1

ELTIMA has just announced Monterey support for USB network gate 9.5 on the 10/11!
I hope shadow is reading this. Now Shadow needs to update the corresponding SDK.
Would we have any release date (...not really a strength of shadow being predictible)? 

Userlevel 1

According to shadow, ELTIMA, the editor of the USB gateway solution between your shadow VM and your Mac, has not updated its solution to support Monterey. As of today, it is not compatible. Let’s wait from news from Shadow. Last time I asked (1 week ago), they had no info to share with us.

I tried to reinstall the launcher, granting every kind of access possible: no success :(

Same here !
I should have break my leg than do the OS Monterey update...

Userlevel 5
Badge +6

@gregseth 

You did as requested I could not ask for more! =D

Same problem over here, I reported it to shadow support by email on sunday. 

Got an answer the same day, telling me developpers were aware of the issue and were working on a fix.

I am still having this same issue as well, any update on a possible patch/fix @Steve from Shadow 

Hello! Thanks for reporting this bug.

Our team is currently aware of the issue regarding macOS Monterey. Our team is currently investigating this issue at the time. 

 

Userlevel 2

@Gelgoog I don’t know what you want me to say.

  • Describe the bug (required)

    • USB drivers won’t install on macOS Monterey 12.0.1, MacBookPro 2016

  • Steps to reproduce the bug (required)

    • Open shadow client

    • Get error message about USB drivers requiring repair

    •  

    • Click the repair button

    • Get unexpected error message about USB drivers

    •  

    • Click uninstall, then go to settings, my Shadow, install USB drivers

    • Back to unexpected error message
       

  • Application/device, official or beta, and version number (required)

    • Client version 5.0.1020
       

  • Additional Context

    • Not really, tell me what extra info you need

Same here!

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