Rejected

Video freezes on Apple TV 4K when using the slow connection (H265) mode.

Userlevel 2

Issue/Describe the bug

Applications/Devices:

Shadow Beta app on the Apple TV 4K

Versions:

Shadow app: Beta v3.6.1 (154)

tvOS: v14.4

Steps to Reproduce:

Additional Notes

Configured resolution 1080p 60hz
Apple TV is using Ethernet
Xbox one controller.
The configured bandwidth affects the time and when it occurs. 70 Mb/s after 10-30 seconds 15 Mb/s after 3-6 minutes
The audio stream and controller are still working when the video freezes

Q from Shadow 2 years ago

Hello @rrick,

Thanks for reporting this bug to us.

At this time, our team was unable to reproduce the issue that you have described.

Typically for these internet issues, we suggest switching between TCP and UDP modes to see which one works better.

If you encounter this issue again, I would suggest contacting Shadow Support, http://sso.shadow.tech and submitting a ticket.

This topic has been closed for comments

Hello @rrick,

Thanks for reporting this bug to us.

At this time, our team was unable to reproduce the issue that you have described.

Typically for these internet issues, we suggest switching between TCP and UDP modes to see which one works better.

If you encounter this issue again, I would suggest contacting Shadow Support, http://sso.shadow.tech and submitting a ticket.

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