Have some bugs you want solved? Post them here!
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Issue/Describe the bugShadow App will randomly log out on Android and ask you to Log Back inApplications/Devices:Android (2020 Samsung Galaxy S20+), Android TV (2019 Nvidia Shield TV Pro)Versions:Official Play Store VersionSteps to Reproduce:No real steps sometimes on Launch it will ask to login sometimes its when exiting the stream and shutting down the remote Shadow PC. Additional Notes:I also use Shadow on my Mac on Mac OS Catalina. Official Release Shadow and I do not need to log in unless I logout before quitting the app.
USB drivers on macOS MontereyFixed in Alpha
I updated to macOS Monterey (12.0.1) and when I launched the shadow client for the first time after that, I’ve been welcome by an error message saying that the USB drivers were broken and was given the choice to repair or uninstall them. The repair failed, so I uninstalled them but the reinstall fails too.
Issue/Describe the bugThe view and menu button are not working when reconnecting controller using the Shadow Apple TV app Applications/Devices: Shadow Beta app on the Apple TV 4K and Xbox one wireless controller Versions:Shadow app: Beta v3.7.5 (178)tvOS: v14.4, v14.5, v14.6, v15 Steps to Reproduce:Start shadow on the Apple TV Start a game Play the game turn Off controller with button or for example replace battery’s turn on controller and view and menu button are not working. Additional NotesXbox one controller. Quick fix:: Select home in the Shadow app and restart streaming to make the view and menu button working again.
Issue/Describe the bugAttempting to play Microsoft flight sim 2020 again on my Shadow but Shadows USB peripheral forwarding decided I wouldn't.To be clear I tested multiple app versions (beta and normal) but always respected the steps noted in the 'to reproduce' section below. None of these versions allow me to use my USB joystick again.the spinner keeps on going:Applications/Devices:MacOS 10.15.7Versions:(normal) Launcher v4.22.9 Client v3.9.8Beta Launcher v4.22.9 Client v3.9.7Steps to Reproduce:Shadow is not booted up Starting the shadow (beta) app Uninstalling the Shadows USB peripheral drivers Uninstalling the Shadows (beta) app Rebooting my Mac Reinstalling the Shadow (beta) app Reinstalling Shadows USB peripheral drivers Connect my USB joystick Click on the connect button for the USB forwarding for my joystick On the (normal) Launcher v4.22.9 Client v3.9.8 the spinner keeps on turning and the checkbox mostly doesn't activate. Sometimes it does. On the Beta Launcher v4.22.9 Client
Issue/Describe the bugAttempting to update my Shadow to use the beta version. It goes through the entire uninstall components (16), but then during the install components, it fails on number 4 always. I tried multiple times, each time the same error loop occurs.Applications/Devices:MacOS 10.15.7Versions:not sure:Shadow Beta 5.0.865or this Beta Launcher v4.22.9 Client v3.9.7Steps to Reproduce:Shadow is not booted up Starting the shadow beta app Confirming the willingness to switch to the beta config Shadow beta uninstalls 1 of 16 components, then starts to install 1 of 16 components During the install components, it fails on number 4 tried and retried this, without solution, always fails on installing component number 4.Logs:Your logs have been sent to usWe're on it! Share the following code with developers: VVJMWFAdditional notes:The main reason I’m switching to the beta version is cause of the article mentioned below where it states trying out the beta could help for USB Peripheral co
ShadowPC freezes for no reasonUnder Review
My screen keeps freezing while using the ShadowPC around every 30 seconds. The audio still works and my input is still detected. What should happen is that the audio and video should be synced and the video should be working at the same frame rate that is displayed in the quick menu Start Shadow and enter any game. Play the game at any bandwidth. Screen Freezes MacOS official Launcher v4.22.9 Client v3.9. Additional Notes: The drivers on the Shadow computer are 461.40. Problem occurs on any bit rate and Streaming Preferences. Hello. Recently, my ShadowPC has been freezing for unknown reasons. I run Shadow on my MacBook Air from 2017 which has been working well with it until just recently. I have a consistent 70 mbps download speed and 15 mbps upload speed on my local 5G network. The issue occurs at any bitrate I use. I play on “Prefer Speed” but whenever I switch to “Prefer Reliability,” I get massive frame drops. On the ShadowPC, I am running 461.40 and I believe that this is
Issue/Describe the bugClient monitor EDID information is no longer being correctly passed to Shadow VM - Results in the following issues:1. unable to set custom resolutions in nvidia control panel after launching client2. maximum resolution/refresh seems to be artificially limited on anything over 1440p- (DQHD, 5k2k, and 5k monitors no longer work with Shadow)3. “impersonated” EDID loaded in Shadow VM only allows 1080p when client monitor exceeds some new artificial limiter and “always match shadow resolution with local display” is checked in the client Applications/Devices:MacOSVersions:Current Versions of Alpha, Beta, and OfficialSteps to Reproduce:Using a Monitor Higher Than 2560x1440 (Tested 3440x1440@120, 5120x1440@120, 4096x2160@60&144, 5120x2280@60) Launch Shadow and select “always match shadow resolution with local display” in the client settings Choose a custom resolution in the above ranges Note that the client monitor information is not passed to the VM Note that the VM
Hello shadow team. It has happened already way to many times that keyboard shortcuts interfere with gaming if pressed by accident while a game is running. The most horrible and also the most common one it CMD + ALT + Q which will *ACTUALLY QUIT STREAMING*. This is almost never (perhaps actually never) what a user wants. Who would like to quit streaming “fast and easy”? The windows shut down menu works just fine. Also, notice that this is the only shortcut that uses the Q key, which is HEAVILY in use in most games. If you combine this with accidental key pressed or some games that have things like “self cast” which is ALT + something, this effect becomes catastrophic. It’s not even a menu popping up, it’s quitting stream. Mid-game. While self-casting. Please rethink these things. Making the keys configurable might be difficult, but at least an option to completely disable some or all shortcuts would be good enough for the near future. Thank you.
Describe the bug (required) Upon pressing the media key “next” on my keyboard shadow will consistently skip media with little to no stop (such as YouTube Playlists, Spotify songs, etc)… I can confirm that this is NOT an issue with my actual keyboard as I tested using the key on several occasions on my host PC and did not encounter any issues… This bug has also been present since day one of me using Shadow, I just haven’t got around to reporting this bug until now. I am also not the only Shadow user that has this bug… This is most likely an issue with how Shadow handles input with this key. Screenshot of the media key “next”: Gif of the bug behavior: edit: Shadow’s forum compression made the gif a little messed up, go here for original image: https://i.imgur.com/ZYN1dcA.gif Bug Behavior: Skips media constantly. Expected Behavior: Skipping the media one time per key press. Steps to reproduce the bug (required) Provide explicit step-by-step actions to re-create the bug. 1. O
Describe the bug (required) Every 10 or so seconds, the mouse cursor freezes in place. Sometimes, the mouse is still usable, but the cursor is just frozen. Steps to reproduce the bug (required) Start the Shadow Use it. It is most noticeable in Chrome. Application/device, official or beta, and version number (required) Windows Official Launcher v4.22.9 Client v3.9.8 Additional Context Provide any additional information here I get 100 down and 30 up with an average ping of 18 to the Dallas server. I mainly use the MacOS application, but the issue is still there on windows. I have contacted support about the issue, and is still currently working on it. Support Ticket 804330, Send Logs ID SRGQZG
Attempting to update my Shadow to use the beta version. It goes through the entire uninstall components (16), but then during the install components, it fails on number 4 always. I tried multiple times, each time the same error loop occurs.Running macOS and Shadow Beta client.> Your logs have been sent to us> We're on it! Share the following code with developers: LBDRVLAny ideas?
Hi,Issue/Describe the bugWhen I run shadow on an external 4k monitor in android 10 desktop mode, the resolution selection is for the tablet internal screen, not the external monitor.Applications/Devices:Lenovo P11 Pro (TB-J706F, Snapdragon 730G), Android 10 5th Dec 2020 patchVersions:Shadow Android App v 3.3.2, Shadow Boost in Paris.Steps to Reproduce:Switch on ‘Force Desktop Mode’ in Developer options on Android Device and reboot (equivalent of using Samsung DEX?) Connect an external monitor with different resolution to tablet screen via usb-c DP mode adapter (e.g. a 4k TV via usb-c to HDMI 2 adapter) Check the monitor is extending the desktop not mirroring, and check resolution (yes and 4k in my case) Launch Shadow on the extended screen. Go to the resolution selection dialog in Shadow App Dialog shows resolutions for the internal screen (in my case up to 2560x1600 60Hz but no 4k) Expected behaviour would be to display available resolutions for the extended display on the USB-C DP co
Shadow Beta app on Nvidia Shield and chromebook doesn't recognize that the shadow is in beta modeResolved
Issue/Describe the bugWhen launching Beta app, prompts to change to Stable when it should just launch shadowApplications/Devices:Chromebook and Nvidia Shield (same issue)Versions: Beta v. 3.4.6Steps to Reproduce:Using an Asus Chromebook or Nvidia Shield,shadow is currently set to "Beta" via my regular client.I launch the app, and select the icon to launch my shadow and it asks me if I want to change from Beta to Stable. I then close the app (I don't want to change from beta to stable)Additional NotesNone
Allow us to change specific NVidia control panel settings permanently to fix stuttering issues (VSync on)New
I’ve a 360hz monitor and got some problems recently, since i tried heavier games with the new Power Upgrade. Many games are choppy / stutter alot for me. By default, VSync is disabled via NVidia control panel and is also disabled again after every boot.But for my configuration, i need VSync on to get a stable framerate.My current configuration is:Windows 11, 360hz using Shadow App. 1920x1080 with 60FPS as Streaming Resolution I’m using Nvidia’s frame capping feature to limit FPS to 60FPS on Shadow machine I’m using “VSync on” via Nvidia control panel on Shadow machineWith this, i was finally able to get a fluid camera panning.I found an older topic about this on reddit: https://www.reddit.com/r/ShadowPC/comments/eciubf/comment/fbd5i2y/?utm_source=reddit&utm_medium=web2x&context=3So i’m not the only one with this issue. Maybe for some, VSync off and FPS uncapped is working fine, but for me, not.We need an option to disable the NVidia configuration reset on every boot.I’ve recor
Starting today (July 27th, 2021), my mouse 4 and 5 buttons stopped working on my shadow. (These are the two thumb buttons on the left side of the mouse.) I have experienced no other issues and these buttons have been working fine for the last year.I am using the Linux Ubuntu App. I have replicated the same issue on two separate computers running Ubuntu 18.04. On both computers, I have tried two different mice on both the Official and Beta Shadow Apps. In all instances, the buttons continue to work fine on my local computers but are no longer recognized by my Shadow. I have tried the buttons in multiple Shadow programs with no success. The other mouse buttons still function (left click, right click, middle mouse click, middle mouse scroll).Any help would be greatly appreciated. Thanks! Application type: Ubuntu Linux Shadow Client Version: Official and Beta Local device CPU: Intel© Core™ i7-4700MQ CPU @ 2.40GHz × 4 Local device GPU: Intel Corporation 4th Gen Core Processor Integrat
Issue/Describe the bugGames shortcuts do not show on android launcher “Failed to get games” error shows upApplications/Devices: Android phone (Galaxy S8) and Android TV (Nvidia Shield pro)Versions:Stable v3.3.2Steps to Reproduce:Open Shadowsandroid app “Failed to get games” errorAdditional NotesI have installed several games and I’m using Big Picture Tried with beta version but app was on error loop installing beta components I have to login every time to use them but bug is already reported Refreshed app list on settings Sent logs
Issue/Describe the bugVideo freezes on Apple TV 4K when using the slow connection (H265) mode. Applications/Devices: Shadow Beta app on the Apple TV 4K Versions:Shadow app: Beta v3.6.1 (154)tvOS: v14.4 Steps to Reproduce:Start shadow on the Apple TV Start a game Play the game and within 2-5 minutes the issue occurs Additional NotesConfigured resolution 1080p 60hz Apple TV is using Ethernet Xbox one controller. The configured bandwidth affects the time and when it occurs. 70 Mb/s after 10-30 seconds 15 Mb/s after 3-6 minutes The audio stream and controller are still working when the video freezes
Issue/Describe the bugWIN + ALT + F not working and also the full screen button not working, when I enter my shadow it starts out in windowed and when I try to full screen it won’t work. I have to restart my application about 4 times or 3 if I’m lucky and it has a chance to full screen. I have been dealing with this bug for over a month.Applications/Devices:LinuxVersions:It’s the newest stable version for ArchSteps to Reproduce:Full screened shadow for the first time a very long time ago Un full screened on accident about a month ago and this started to occurAdditional NotesSometimes if I get lucky also it has a chance to allow me to WINALTF then I don’t have to restart it but next time I launch into shadow it will be broken
Issue/Describe the bugStuttering every 100ms - Video Queue is fullApplications/Devices:UbuntuVersions:Stable Launcher v4.22.9 Client 3.9.8Steps to Reproduce:1. Using this AppImage https://update.shadow.tech/launcher/prod/linux/ubuntu_18.04/Shadow.AppImage2. Using Testing -> Software Decoding3. Launching any game in sufficient Bitrate/Resolution/Framerate. (at least 1080p/60hz)4. Checking Shadow.log:The shadow.log shows me that the Video queue is full:[52564 ] [2021-02-26 17:34:55.701] [i] [VIDEO ] (0) asking for IDR, clearing the queue [52564 ] [2021-02-26 17:34:55.801] [i] [VIDEO ] (0) Idr received after 99 ms [52564 ] [2021-02-26 17:34:56.494] [w] [VIDEO ] (0) Video queue full [52564 ] [2021-02-26 17:34:56.494] [i] [VIDEO ] (0) asking for IDR, clearing the queue [52564 ] [2021-02-26 17:34:56.588] [i] [VIDEO ] (0) Idr received after 94 ms [52564 ] [2021-02-26 17:34:57.225] [w] [VIDEO ] (
Audio cuts out after lagspikeResolved
Describe the bug (required) Audio will randomly cut out after a large lagspike, requiring me to restart the stream. This can interfere with quite a large number of online games, often disconnecting you. This is especially disruptive during competitive games Steps to reproduce the bug (required) There aren’t steps. It just sometimes happens Application/device, official or beta, and version number (required) Should be windows official 1.7.9… That’s what the quick menu says. Additional Context Not much. Lagspikes aren’t too common but do happen, running at 25mb/s, usually stable. Internet speed is about 60 to 70 usually. Not much else
I’m aware I’m using a Beta OS and I have no expectation of the client working right under these circumstances, but I still want to report this for you people to be prepared for autumn. Launcher v4.27.5Client v3.13.4macOS Monterey Beta 4 (Beta 3 was still fine) Launcher starts, but client crashes immediately with “-[__NSCFData _fastCharacterContents]: unrecognized selector sent to instance” Crashed Thread: 0 Dispatch queue: com.apple.main-threadException Type: EXC_CRASH (SIGABRT)Exception Codes: 0x0000000000000000, 0x0000000000000000Exception Note: EXC_CORPSE_NOTIFYApplication Specific Information:*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFData _fastCharacterContents]: unrecognized selector sent to instance 0x600002034410'abort() calledterminating with uncaught exception of type NSExceptionApplication Specific Backtrace 0:0 CoreFoundation 0x00007ff81e6eda6b __exceptionPreprocess + 2421
Hi!For this idea, I don't know if it's possible at all, but it could be good and give you an extra advantage if we could get a pc back, I explain:You enter in partnership with a company that sells pc's (like TopAchat, materiel.net,...) and you take pc's equivalent to those of shadow. When the balance to pay arrives at the price of the PC equivalent to that of the shadow plus 2000€ of margin (for example), one has the possibility of recovering this PC, which would already make it possible to decrease the number of people connected to shadow at the same time, and would allow your partners to make sales, and you more profits. And for the customers, it allows them to pay their pc in several times, but without obligation to pay every month.This is an idea I have for a while, I think it's good, I'm waiting for your feedback 😁Have a good evening / day
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