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Bug Reporting

Have some bugs you want solved? Post them here!

  • 13 Topics
  • 228 Replies

13 Topics

A
Acid0057Adventurer
shared in Bug Reporting

Shadow Won't Stay Logged in on AndroidResolved

Issue/Describe the bugShadow App will randomly log out on Android and ask you to Log Back inApplications/Devices:Android (2020 Samsung Galaxy S20+), Android TV (2019 Nvidia Shield TV Pro)Versions:Official Play Store VersionSteps to Reproduce:No real steps sometimes on Launch it will ask to login sometimes its when exiting the stream and shutting down the remote Shadow PC. Additional Notes:I also use Shadow on my Mac on Mac OS Catalina. Official Release Shadow and I do not need to log in unless I logout before quitting the app.

18
Q from Shadow
8 months ago
R
rastykTraveler
shared in Bug Reporting

Shadow Beta app on Nvidia Shield and chromebook doesn't recognize that the shadow is in beta modeResolved

Issue/Describe the bugWhen launching Beta app, prompts to change to Stable when it should just launch shadowApplications/Devices:Chromebook and Nvidia Shield (same issue)Versions: Beta v. 3.4.6Steps to Reproduce:Using an Asus Chromebook or Nvidia Shield,shadow is currently set to "Beta" via my regular client.I launch the app, and select the icon to launch my shadow and it asks me if I want to change from Beta to Stable. I then close the app (I don't want to change from beta to stable)Additional NotesNone 

13
Ike from Shadow
1 year ago
L
livinTraveler
shared in Bug Reporting

Ubuntu Software Decoding broken UpdateResolved

Issue/Describe the bugStuttering every 100ms - Video Queue is fullApplications/Devices:UbuntuVersions:Stable Launcher v4.22.9 Client 3.9.8Steps to Reproduce:1. Using this AppImage https://update.shadow.tech/launcher/prod/linux/ubuntu_18.04/Shadow.AppImage2. Using Testing -> Software Decoding3. Launching any game in sufficient Bitrate/Resolution/Framerate. (at least 1080p/60hz)4. Checking Shadow.log:The shadow.log shows me that the Video queue is full:[52564 ] [2021-02-26 17:34:55.701] [i] [VIDEO                 ] (0) asking for IDR, clearing the queue [52564 ] [2021-02-26 17:34:55.801] [i] [VIDEO                 ] (0) Idr received after 99 ms [52564 ] [2021-02-26 17:34:56.494] [w] [VIDEO                 ] (0) Video queue full [52564 ] [2021-02-26 17:34:56.494] [i] [VIDEO                 ] (0) asking for IDR, clearing the queue [52564 ] [2021-02-26 17:34:56.588] [i] [VIDEO                 ] (0) Idr received after 94 ms [52564 ] [2021-02-26 17:34:57.225] [w] [VIDEO                 ] (

11
Q from Shadow
1 year ago
D
DarkPhoenixScout
shared in Bug Reporting

Mouse 4 and 5 Buttons Stopped WorkingResolved

Starting today (July 27th, 2021), my mouse 4 and 5 buttons stopped working on my shadow. (These are the two thumb buttons on the left side of the mouse.) I have experienced no other issues and these buttons have been working fine for the last year.I am using the Linux Ubuntu App. I have replicated the same issue on two separate computers running Ubuntu 18.04. On both computers, I have tried two different mice on both the Official and Beta Shadow Apps. In all instances, the buttons continue to work fine on my local computers but are no longer recognized by my Shadow. I have tried the buttons in multiple Shadow programs with no success. The other mouse buttons still function (left click, right click, middle mouse click, middle mouse scroll).Any help would be greatly appreciated. Thanks! Application type: Ubuntu Linux Shadow Client Version: Official and Beta Local device CPU: Intel© Core™ i7-4700MQ CPU @ 2.40GHz × 4 Local device GPU: Intel Corporation 4th Gen Core Processor Integrat

10
J
6 months ago
S
SalemLVGTraveler
shared in Bug Reporting

Shadow constantly skipping media when pressing the "next" media key via keyboardResolved

Describe the bug (required) Upon pressing the media key “next” on my keyboard shadow will consistently skip media with little to no stop (such as YouTube Playlists, Spotify songs, etc)… I can confirm that this is NOT an issue with my actual keyboard as I tested using the key on several occasions on my host PC and did not encounter any issues… This bug has also been present since day one of me using Shadow, I just haven’t got around to reporting this bug until now. I am also not the only Shadow user that has this bug… This is most likely an issue with how Shadow handles input with this key. Screenshot of the media key “next”:  Gif of the bug behavior:    edit: Shadow’s forum compression made the gif a little messed up, go here for original image: https://i.imgur.com/ZYN1dcA.gif Bug Behavior: Skips media constantly. Expected Behavior: Skipping the media one time per key press. Steps to reproduce the bug (required) Provide explicit step-by-step actions to re-create the bug. 1. O

8
geraldbrent1
3 months ago
A
alainsobryScout
shared in Bug Reporting

Shadow fails to switch to beta versionResolved

Issue/Describe the bugAttempting to update my Shadow to use the beta version. It goes through the entire uninstall components (16), but then during the install components, it fails on number 4 always. I tried multiple times, each time the same error loop occurs.Applications/Devices:MacOS 10.15.7Versions:not sure:Shadow Beta 5.0.865or this Beta Launcher v4.22.9 Client v3.9.7Steps to Reproduce:Shadow is not booted up Starting the shadow beta app Confirming the willingness to switch to the beta config Shadow beta uninstalls 1 of 16 components, then starts to install 1 of 16 components During the install components, it fails on number 4 tried and retried this, without solution, always fails on installing component number 4.Logs:Your logs have been sent to usWe're on it! Share the following code with developers: VVJMWFAdditional notes:The main reason I’m switching to the beta version is cause of the article mentioned below where it states trying out the beta could help for USB Peripheral co

7
Ike from Shadow
1 year ago
C
CitrinuScout
shared in Bug Reporting

New Price Agreement page loads whiteResolved

https://account.shadow.tech/new-price-agreement won’t load for me. So I can’t accept the agreement. Tried 3 browsers.

7
M
1 year ago
AdamCF
AdamCFTrailblazer
shared in Bug Reporting

Audio cuts out after lagspikeResolved

Describe the bug (required) Audio will randomly cut out after a large lagspike, requiring me to restart the stream. This can interfere with quite a large number of online games, often disconnecting you. This is especially disruptive during competitive games  Steps to reproduce the bug (required) There aren’t steps. It just sometimes happens  Application/device, official or beta, and version number (required) Should be windows official 1.7.9… That’s what the quick menu says.   Additional Context Not much. Lagspikes aren’t too common but do happen, running at 25mb/s, usually stable. Internet speed is about 60 to 70 usually. Not much else

6
Ike from Shadow
1 year ago
J
JJSudzzScout
shared in Bug Reporting

Apple 4k TV Mouse experienceResolved

So I have an apple 4k tv (newest gen) And when using shadow, im unable to have any sort of curser outside of the apple remote with the track pad. Ive tried Magic Mouse as well as another bluetooth mouse. Anyone know how to get a curser on the Apple TV as it is my main device(also have iPhone,ipad,m1 MBA) all of which the cursers work normally.

4
J
1 year ago
Y
YorrihaScout
shared in Bug Reporting

[macOS] VTDecoderXPCService memory leakResolved

Issue/Describe the bugThe Apple service “VTDecoderXPCService” is using more and more memory when using Shadow for extended periods of time. I’m encountering this problem only on the shadow app so I thought it’s a good idea to submit a bug to you.Applications/Devices: Shadow App on a MacBook Pro 2021 (M1 - macOS 12.1). I’m using Wi-Fi most of the time.Versions:I’m using the universal app. Launcher v4.28.9. & Client : v3.14.6.Steps to Reproduce:Open Activity Monitor and check “VTDecoderXPCService” memory. Launch the Shadow and use it for a certain period of time. VTDecoderXPCService memory usage is growing up.Additional NotesDisabling (or enabling) Metal in the launcher does not have an effect. Restarting the stream every 1 or 2 hours is my workaround for now. Otherwise, the stream crashed or macOS ask the user to free RAM. Memory usage seems to increase much faster with a bad connection and a lot of packet loss. Unfortunately, I don’t have a rock-solid connection overall so I can’t

4
Phobos
8 months ago
A
alainsobryScout
shared in Bug Reporting

Shadows USB peripheral forwarding doesn't work anymoreResolved

Issue/Describe the bugAttempting to play Microsoft flight sim 2020 again on my Shadow but Shadows USB peripheral forwarding decided I wouldn't.To be clear I tested multiple app versions (beta and normal) but always respected the steps noted in the 'to reproduce' section below. None of these versions allow me to use my USB joystick again.the spinner keeps on going:Applications/Devices:MacOS 10.15.7Versions:(normal) Launcher v4.22.9 Client v3.9.8Beta Launcher v4.22.9 Client v3.9.7Steps to Reproduce:Shadow is not booted up Starting the shadow (beta) app Uninstalling the Shadows USB peripheral drivers Uninstalling the Shadows (beta) app Rebooting my Mac Reinstalling the Shadow (beta) app Reinstalling Shadows USB peripheral drivers Connect my USB joystick Click on the connect button for the USB forwarding for my joystick On the (normal) Launcher v4.22.9 Client v3.9.8 the spinner keeps on turning and the checkbox mostly doesn't activate. Sometimes it does. On the Beta Launcher v4.22.9 Client

4
Ike from Shadow
1 year ago
H
Harmin68Explorer
shared in Bug Reporting

Shadow Android resolution selection incorrect when on external monitor in desktop modeResolved

Hi,Issue/Describe the bugWhen I run shadow on an external 4k monitor in android 10 desktop mode, the resolution selection is for the tablet internal screen, not the external monitor.Applications/Devices:Lenovo P11 Pro (TB-J706F, Snapdragon 730G), Android 10 5th Dec 2020 patchVersions:Shadow Android App v 3.3.2, Shadow Boost in Paris.Steps to Reproduce:Switch on ‘Force Desktop Mode’ in Developer options on Android Device and reboot (equivalent of using Samsung DEX?) Connect an external monitor with different resolution to tablet screen via usb-c DP mode adapter (e.g. a 4k TV via usb-c to HDMI 2 adapter) Check the monitor is extending the desktop not mirroring, and check resolution (yes and 4k in my case) Launch Shadow on the extended screen. Go to the resolution selection dialog in Shadow App Dialog shows resolutions for the internal screen (in my case up to 2560x1600 60Hz but no 4k) Expected behaviour would be to display available resolutions for the extended display on the USB-C DP co

1
A
1 year ago
B
BigwordsScout
shared in Bug Reporting

Something up with terms of use bullet?Resolved

Bullet for Terms of Use can’t be seen. 

1
Q from Shadow
1 year ago

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