I am writing to request a refund for the Shadow PC subscription I recently purchased. I was under the impression that the product was capable of doing everything a traditional PC can do, however, I have found this to not be the case.
One of the main issues I have encountered is the automatic log-out after 30 minutes of shutting down the app. This has caused me significant inconvenience as I was under the impression that the program I had started would continue to run even after I had logged off. This is a far cry from the capabilities of a traditional PC and is a clear example of false advertising.
Furthermore, I have also been unable to contact customer support due to difficulties logging in and a long, complex process. I have tried multiple times to reach out for assistance with the aforementioned issue, but have been unsuccessful due to the issues I have encountered.
Given these issues, I feel that it is only fair that I receive a full refund for my Shadow PC subscription. I hope that you will take this matter seriously and process the refund as soon as possible.
@Davidasaur. For your reference this is a community forum, so you’ll need to reach out to our Support Team where they can address the billing request you have made. Please reach out to our Support Team here: https://support.shadow.tech/hc/en-us/articles/4402418422418-Support-Request-Form
If your Shadow is running but the app is not launched (such as connecting from other services), your Shadow will automatically shut down in 30 minutes to ensure that our resources and your Shadow runs efficiently. Please note that the timing can change in the future if our developers determine the need to.
Please note that Shadow is not billed on a per-usage basis. Instead, the hardware is reserved for them to use at their convenience. Keeping these services available & maintained 24 hours a day still incurs a cost to both Shadow and our customers even without usage.
With that said, the Support Team will be able to properly address your billing concerns and inform you what is possible with your subscription.