Question

Won't run on Intel Chromebook

  • 6 January 2022
  • 2 replies
  • 16 views

I got the app on my Intel Chromebook and it always crashes when I try launching. Will this ever be fixed? That would be a total lifesaver


2 replies

Userlevel 5
Badge +5

Hi @Ika_Musume 

Here is a template to help you get started in troubleshooting the issue: 

 

Bug reporting Template:

  • Describe the bug (required)

    • Provide a detailed description of the bug

    • Include screenshots if possible

    • Describe the bug behavior VS. the expected behavior (what should happen if working properly)
       

  • Steps to reproduce the bug (required)

    • Provide explicit step-by-step actions to recreate the bug.

    • Example:

      3. Try to forward the headsets you first started to notice the bug

      • 1. Start Shadow

      • 2. Plug in headset XXX

      • 2. Open the Quick Menu an mic

    • After these steps, does the bug occur 100% of the time? Or sometimes?
       

  • Application/device, official or beta, and version number (required)

    • Example: Windows official Launcher v4.14.19 Client v3.2.17
       

  • Additional Context

    • Provide any additional information here

      • Include relevant logs, DxDiag or specs of your computer, connection speed test results, additional screenshots or video, etc.

      • The approximate date/time that go to Microphone tab

      • Any other relevant info that could be useful

      • Copy and paste the template below and fill it out in your post:

Userlevel 2
Badge

What does Crash mean?

With my Lenovo Duet chromebook, I was stuck on a black screen after starting Shadow via the app.
It helped with putting my Chromebook to a higher resolution than default.

Look in the settings and try to zoom out the display settings a bit to be closer to 12...*… or 19...*1080 resolution and give it a try….

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