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After update xbox controller disconnects every 2 minutes

  • 13 August 2022
  • 2 replies
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Hello,

Shadow had an update this morning.  Xbox controller now disconnects from Shadow every 2 minutes .  Xbox controller still shows as white on the controller settings list.  So it goes from orange (useable) to white (listed only not active)

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Best answer by Jonathan from Shadow 16 August 2022, 18:58

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Hello @piadow, I am sorry to hear that your Xbox controller is disconnecting on Shadow.
 
Are you connected over USB or Bluetooth? Can you try both connection?

 
For now, can you try updating the drivers for your Xbox controller to see if that helps? - https://support.xbox.com/en-US/help/hardware-network/controller/update-xbox-wireless-controller 

 

If the issue persists, please reach out to our wonderful Support Team from your account page so that they can help look into this further.

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Thanks Jonathon!

Bluetooth is the answer.  Thanks for the idea.

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