New XBOX controller freezes, audio cuts out since updated today

  • 4 March 2021
  • 1 reply


Updated Shadow today and when playing games on my MAC Book Pro the audio cuts in and out then just cut out permeantly, XBOX controller does not work properly, freezes a lot during game play.

1 reply

Userlevel 4
Badge +4

Sounds like there might be network congestion on your network that is causing this.  Network issues can usually be resolved by power-cycling/rebooting your router or modem.  I recommend that you try power-cycling your network


Otherwise, for our Community Support, there isn’t enough information to troubleshoot this issue.  Please follow the template here:

  • Application type (Windows/Mac/Mobile/etc.)

  • Shadow Client Version (Official/Beta/Alpha)

  • Local device CPU

  • Local device GPU

  • Datacenter location (check

  • Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY)

  • Description of issue


  • Date when the problem appeared.

  • Did you take any action(s) which could have created this problem? If so, what?

  • Do you recall any action(s) you took after it happened?

  • Do you use a VPN and/or antivirus?

  • Please provide a screenshot of your shadow stats (Alt+Win+O). Also, make sure it captures a timeframe when the issue has happened.

  • What type of mic are you using? Is it connected over USB, 3.5mm, or Bluetooth?


If you are unable to get it to work, our wonderful Support Team can look into this further with you. To submit a ticket, please go ahead and go to your accounts page to do so: