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Red Dead Redemption 2 - Game crash from main menu

A
Userlevel 2
Badge +1

Red Dead Redemption 2 - After recent patch game crashes from main menu when choosing Single player, Multiplayer or Settings. It affects all of the shadow users I believe and some other unlucky folks. Im honestly surprised its not a thread here yet. There is a lot of threads on steam and other forums. 

My copy is thru Steam , but I believe it doesn't matter much

Any recommendations online were not able to resolve this issue incl:

Editing settings. file to switch DX12 to Vulkan and back 

Windowed or fullscreen

HDR On/Off

Async On/Off

Reinstalling whole game 

Reinstalling / updating drivers 

Logging in under new user 

Run as administrator (game wont even start)

Running game in Offline mode - Forever loading screen

Windows Event viewer doesnt show any reason for app crashing.

Literally nothing works, last update just bricked the game completely for us 

My only guess knowing shadow system is some kind of game/online protection that now affects Shadow remote machines. 

I submitted a ticked to Rockstar. Hope we can find a resolution instead of waiting for another RDR patch. 

 

 

 

This topic has been closed for comments

106 replies

B
Userlevel 2

Tried a clean install today. Still no use.

W

Just a bump. I just recently re-downloaded to play some of the new multi-player stuff. I’d actually played through the single-player last year with lots of crashing issues initially. I thought I’d try some of the same fixes I tried then. No luck this time. Looks like they aren’t even going to try to fix it this time around. 

T

I got an answer from Shadow.


Simply exposed them my situation, can't to play RDR2 through Rockstar Launcher, no more.
The told me it was for Rosckstar's fault due to new update. And simply it is their charge to find the way to fix it !

So i guess we won't get help from them..

Sadly. I got shadow in order to play RDR2.. I don't ever know which game would make shadow usefull..

Jim29er
Userlevel 5
Badge +4

I got an answer from Shadow.


Simply exposed them my situation, can't to play RDR2 through Rockstar Launcher, no more.
The told me it was for Rosckstar's fault due to new update. And simply it is their charge to find the way to fix it !

So i guess we won't get help from them..

Sadly. I got shadow in order to play RDR2.. I don't ever know which game would make shadow usefull..


I think all that Shadow (Blade) can do, is “push” things from a business perspective….and perhaps give Rockstar personnel access to a Shadow system for behavior observation. The technical side of it needs to be addressed by Rockstar themselves.

B
Userlevel 2

I got an answer from Shadow.


Simply exposed them my situation, can't to play RDR2 through Rockstar Launcher, no more.
The told me it was for Rosckstar's fault due to new update. And simply it is their charge to find the way to fix it !

So i guess we won't get help from them..

Sadly. I got shadow in order to play RDR2.. I don't ever know which game would make shadow usefull..

Likewise. While I now use it for other games, it was the primary reason for signing up. It’s very disappointing.

P

To be honest it’s the same here.

Still hoping for some good news...

M

Just bought the Game today and searched for fixes but nothing worked for me :(

X

Hello guys, it seems like this Problem will not been solved in near future.

I wrote to Rockstar Support too and linked to the Steam forum
https://steamcommunity.com/app/1174180/discussions/0/2785991200452218401/?ctp=9 and this one on Shadow

And got 3 Answers after the first two answers from Rockstar:
1. “Unfortunately we have no information on this. We are sorry that we cannot answer your question.”
2. “Unfortunately, we actually have no further information on this. We sincerely apologize for the inconvenience this may cause.”
3. The last Answer was then from a Tier 3 Support Member

Good afternoon,

Thank you for your message.

My name is Patricia, I'm a Tier 3 employee here at Rockstar Support and I have decided to contact you directly on this matter.

I have reviewed your request and I want to inform you that we do not offer support for virtual devices and I recommend that you run the game outside of a virtual environment.

You can also check this information here: https://support.rockstargames.com/de/articles/360055234633.

It's also important to note that Stadia is not affected as Red Dead Redemption 2 has officially been ported there.

I hope this information has been helpful. However, if you have any further questions or problems please do not hesitate to let us know and we will always be available to help you.

I thank you for your understanding!

Best regards

Patricia B.
Rockstar Support | Level 3

Does rockstar want to earn money with this move? By selling licenses for cloud computer systems? :thinking:
The game worked before the patch and i don't understand what kind of problem they have…
Can we finally pick our torches and pitchforks to storm rockstar's headquarters :grimacing:.
Or at least start a petition / class action against them? Rockstar wants to fool us.

J

Hello guys, it seems like this Problem will not been solved in near future.

I wrote to Rockstar Support too and linked to the Steam forum
https://steamcommunity.com/app/1174180/discussions/0/2785991200452218401/?ctp=9 and this one on Shadow

And got 3 Answers after the first two answers from Rockstar:
1. “Unfortunately we have no information on this. We are sorry that we cannot answer your question.”
2. “Unfortunately, we actually have no further information on this. We sincerely apologize for the inconvenience this may cause.”
3. The last Answer was then from a Tier 3 Support Member

Good afternoon,

Thank you for your message.

My name is Patricia, I'm a Tier 3 employee here at Rockstar Support and I have decided to contact you directly on this matter.

I have reviewed your request and I want to inform you that we do not offer support for virtual devices and I recommend that you run the game outside of a virtual environment.

You can also check this information here: https://support.rockstargames.com/de/articles/360055234633.

It's also important to note that Stadia is not affected as Red Dead Redemption 2 has officially been ported there.

I hope this information has been helpful. However, if you have any further questions or problems please do not hesitate to let us know and we will always be available to help you.

I thank you for your understanding!

Best regards

Patricia B.
Rockstar Support | Level 3

Does rockstar want to earn money with this move? By selling licenses for cloud computer systems? :thinking:
The game worked before the patch and i don't understand what kind of problem they have…
Can we finally pick our torches and pitchforks to storm rockstar's headquarters :grimacing:.
Or at least start a petition / class action against them? Rockstar wants to fool us

​​​​​​I one hundred percent agree with this, R* is screwing it's paying customers and it's only response is pretty much just "Oh well, just buy another computer".

This game has so many problems and they not only are refusing to fix them but they are adding new problems and also refusing to help customers at least get their money back if they can't even access the game they've paid for... Something needs to be done about this because if we keep letting R* get away with these things they're going to keep doing them and even worse over time. 

M

Really is a shame. Its been months now and there is still no fix. Does anyone know if Shadow is working on this issue with Rockstar?

X

Really is a shame. Its been months now and there is still no fix. Does anyone know if Shadow is working on this issue with Rockstar?

Yes, Shadow is in contact with Rockstar.

https://help.shadow.tech/hc/en-gb/articles/360011233839-Known-Issues-for-Shadow

Look at Game Issues.

The only one solution till now is to downgrade the game to play Singleplayer mode If you have a steam version. But i'm not sure it's still working, and i have a Rockstar Launcher version 😕.

M

I’ve the same issue. Hope there will be a solution soon. Shadow team always find a solution, and concerning a so much big game like this and how many people looking to a fix, we will have a fix soon I hope.

P

Really is a shame. Its been months now and there is still no fix. Does anyone know if Shadow is working on this issue with Rockstar?

Yes, Shadow is in contact with Rockstar.

https://help.shadow.tech/hc/en-gb/articles/360011233839-Known-Issues-for-Shadow

Look at Game Issues.

The only one solution till now is to downgrade the game to play Singleplayer mode If you have a steam version. But i'm not sure it's still working, and i have a Rockstar Launcher version 😕.

I used to play a downgraded version of the game with Steam offline until today. Seems it doesn’t work anymore even this way. Rockstar has put a lot of effort to unable us to play on Shadow.

G

Rockstar has put a lot of effort to unable us to play on Shadow.

 

Some earlier Shadow folks in France have native 1080 ti, maybe they could try.


The “running in a VM” is kinda a non-sense, even if it were to provide anti-cheating measures:

  • Windows 10 can run in isolation user mode (IUM) with a small version of hyper-v to protect critical process (kernel/lsass/etc) or even WSL2, So it means the game does not runs on Windows if you activate this feature?
  • It runs on Stadia

Users want to play their own game, Rockstar here is faulty, it will be an endless loop to their ticketing systems...

G

So those ticket people responded same as you, no VM/emulation support.

When I bought the game in 2019 there was no situation.

G

Ok next step class action.
Who is in?

B
Userlevel 2

Not remotely interested in playing the online version, so cannot see what the issue is with the anti-cheat - why can’t we play in offline mode? Am so annoyed that Rockstar do not seem to be doing anything about this. I purchased on Rockstar launcher, so cannot revert to an older version.

Class action wouldn’t cut it - there’s not enough of us and they say they don’t support VMs. We need Shadow to work with Rockstar (which they are according to the link a few posts back) but are they really doing enough? There’s a link to the old roll back for those who bought on Steam, but that’s no use for many of us.

It may well be the very last time I ever purchase a Rockstar game - I have totally lost faith in them as a company.

B
Userlevel 2

Excited to see an update to RDR2 available when I logged on today,

Disappointed to find it still doesn’t work.

K

It still doesn’t work….

S

same issue here. Just purchased the game. I’m really disapointet! 

B
Userlevel 2

same issue here. Just purchased the game. I’m really disapointet! 

I would get a refund if you can, straight away. It doesn’t look like there is much activity going on to remedy this.

S

same issue here. Just purchased the game. I’m really disapointet! 

I would get a refund if you can, straight away. It doesn’t look like there is much activity going on to remedy this.

I’d love to, but the key is allready activated, so there’s no chance i guess… 
meanwhile i got following answer from the shadow support:

“Wir haben tatsächlich ein Problem beim Starten des Spiels Red Dead Redemption 2 festgestellt.
Zurzeit gibt es einen Workaround, den du versuchen kannst. Die Anleitung dazu findest du hier:
https://www.reddit.com/r/ShadowPC/comments/ice4so/temp_rdr2_crashing_fix_on_shadowdowngrade_guide/ Der Workaround erfordert ein Downgrade des Spiels auf eine ältere Version und funktioniert nur für die Steam-Version.
Bitte beachte, dass es sich hierbei nicht um eine Lösung von Rockstar handelt, sondern um eine Lösung unserer Reddit-Benutzer und wir sie noch nicht überprüft haben. Aus diesem Grund haften wir nicht für Probleme die durch das Verwenden des Workarounds verursacht werden. Du kannst den Workaround auf dein eigenes Risiko durchführen. Dies kann auch dazu führen, dass dein Shadow zurückgesetzt werden muss.
Wir sind außerdem weiterhin mit Rockstar in Kontakt, um eine Lösung zu finden. Ein Update von ihnen kann jedoch einige Zeit in Anspruch nehmen.
Um über das Problem auf dem Laufenden zu bleiben, empfehlen wir dir, diesen Artikel zu lesen: https://blade-de.zendesk.com/hc/de/articles/360011110480
Sobald wir weitere Informationen erhalten haben, wird der Help-Center Artikel aktualisiert.
Wir hoffen, dass wir dir bei deiner Anfrage helfen konnten und schließen dieses Ticket.”

B
Userlevel 2

same issue here. Just purchased the game. I’m really disapointet! 

I would get a refund if you can, straight away. It doesn’t look like there is much activity going on to remedy this.

I’d love to, but the key is allready activated, so there’s no chance i guess… 
meanwhile i got following answer from the shadow support:

“Wir haben tatsächlich ein Problem beim Starten des Spiels Red Dead Redemption 2 festgestellt.
Zurzeit gibt es einen Workaround, den du versuchen kannst. Die Anleitung dazu findest du hier:
https://www.reddit.com/r/ShadowPC/comments/ice4so/temp_rdr2_crashing_fix_on_shadowdowngrade_guide/ Der Workaround erfordert ein Downgrade des Spiels auf eine ältere Version und funktioniert nur für die Steam-Version.
Bitte beachte, dass es sich hierbei nicht um eine Lösung von Rockstar handelt, sondern um eine Lösung unserer Reddit-Benutzer und wir sie noch nicht überprüft haben. Aus diesem Grund haften wir nicht für Probleme die durch das Verwenden des Workarounds verursacht werden. Du kannst den Workaround auf dein eigenes Risiko durchführen. Dies kann auch dazu führen, dass dein Shadow zurückgesetzt werden muss.
Wir sind außerdem weiterhin mit Rockstar in Kontakt, um eine Lösung zu finden. Ein Update von ihnen kann jedoch einige Zeit in Anspruch nehmen.
Um über das Problem auf dem Laufenden zu bleiben, empfehlen wir dir, diesen Artikel zu lesen: https://blade-de.zendesk.com/hc/de/articles/360011110480
Sobald wir weitere Informationen erhalten haben, wird der Help-Center Artikel aktualisiert.
Wir hoffen, dass wir dir bei deiner Anfrage helfen konnten und schließen dieses Ticket.”

That should work from what I have read - if you got it on steam. At least for playing in Story mode. I didn’t, I got a key to redeem from Rockstar - turns out that was a bad decision.

S

That should work from what I have read - if you got it on steam. At least for playing in Story mode. I didn’t, I got a key to redeem from Rockstar - turns out that was a bad decision.

Yep, same here. Got a key not from steam… so no refund. What a pitty….

L

Still not improvment ? I bought the game on instant gaming too so i can’t have refund…. It’s the last game of Rockstar that i buy !

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