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I have really been enjoying my shadow for the few months I've had it, but today is day 3 of no access because it says "your shadow is unavailable at the moment ". They said it showed my shadow was stuck in reset mode and they have factory reset it twice.ike I said today is the 3rd day, I missed a tournament, missed out on things with family and I haven't had a response today :( I'm really bummed and have started comparing companies and looking for an alternative even though I really dont want to :( anyone have the same issue that may have a fix for it? Thank you :)
Frequent Service Disruption/Maitenance
Application type (Windows) Shadow Client Version (Official) Datacenter location (Chicago) No response to my replies to my first ticket as well as my second ticket today. Graduated levels of frustration.At this point, I just want my access restored through the file explorer so I can get the files I need and close my shadow account after 5 years.I understand that the company is going through a lot of changes, but as a customer, I've had to put forth around 8-10,(a 500% increase VS the past 4 years combined) support tickets this year, my price raised, and I'm getting less and less service. I'm paying for a service, and I've outlined avenues of compromise on these issues to accommodate the amount of shifts occurring internally, but they've been disregarded.It is not on the part of the customer to accommodate your company's internal shifts, and if it does fall on the customer, it's an even less sustainable business plan than previously.I have had 2 months now at the new price, whic
Shadow stopped recognizing oculas 2
So I've been playing half life 9n my oculus quest 2 with shadow and virtual desktop via steam VR for a week and today it stopped working.Seems that my oculus is not being detected by steam on the shadow pc, I can see that my laptop at home is detecting the oculus. Please help!
Steam VR lag
Hi,I have recently downloaded and installed Shadow for gaming on the Steamvr. I am currently using the oculus quest 2 as my vr headset.Once I have turned on Shadow and started up steamvr via virtual desktop app, steamvr (the home environment and the games itself) are very slow, laggy and often I can see the black borders when I turn my head. Surprisingly I dont experience this in the Shadow VR Alpha app downloaded from sidequest.My internet connection, both at home and office is really good so not sure what the cause of the lag is.Any suggestions or solutions would be greatly appreciated.Kind regards!
Mouse Wheel very, very slow.
I'm using the android app on an Nvidia Shield.Since last week my mouse wheel is extremely slow. I had to increase from 3 lines at a time to 100 lines at a time to get it close to what it was before when scrolling through a browser window.In one of my main games, Elder Scrolls, it now does nothing. When redoing the settings in game it would recognize that I am moving the wheel but still does nothing when actually playing. Edit: when using shadow through my own PC everything works just fine.
Xbox controller Lag on iPad Pro
I’m trying to play warzone on myipad using a new series Xbox controller. The input lag is quite bad. In terms of pressing buttons it seems reasonable. But using the joysticks it seems very Off, like when I try aim at someone when I stop turning it seems to carry on tuning a tiny bit. Makes it pretty impossible to get a kill. Also I can’t get past the pregame lobby before the game crashes. Is there any solution for the input lag on controller ? My wifi is on average 100+mbps and 30+upload. Using an iPad Pro 4th gen and Xbox series s controller.
Why send mail that my account is ready for use. when its not?
IT makes no sense to me what so ever. To send me a email saying your shadow pc is ready just log in and bla bla blah. Shit still aint ready and i still cannot get into the damn pc, So why send me the damn mail when its not even close yet. arrrrghhh this company is driving me crazy
Slow connection but connected to ethernet
As title says, my connection to Shadow is slow even though I’m connected through Ethernet.Normally, I get these speeds: Ethernet Speed TestBut when I’m connected to Shadow, I don’t get anywhere near these speeds, and my connection status is always displayed as “Laggy”: Laggy connection statusI’ve tried opening up the ports through Firewall as directed in this article:Firewalls and Shadow – Shadow - Support (EN)However, it didn’t seem to change anything. Any tips on how to change this? It’s just really annoying trying to play games when my inputs are delayed.
Black lines in screen
I just activated my shadow, my hardware is more then alright (Ryzen 1600x and an R9 390). Ping is ~21ms, download and upload are both 200mbps. The boost is very responsive but from time to time there’s slight black lines in the screen. They appear outta nowhere and I have no clue what to do about it. Has anyone had this before?
ds4 controller. ot vibrating
+++ Application type (Windows/Mac/Mobile/etc.) iPhone 12 14.7.1 128GB Shadow Client Version (Official/Beta/Alpha) Official Local device CPU Local device GPU iPhone 12 Datacenter location (check status.shadow.tech) NY Datacenter Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY) Probably Irrelevant to the Issue Description of issue Bluetooth ds4 controller connected to the iPhone 12. Started RDR2. Everything works perfectly except the controller is not vibrating when it should be. I research for days but cannot find anything. Discord suggest me to ask here. Thanks for all the help. Appreciate your time. PS sorry for the typo in the title
Shadow Alpha Duel Screen Bug
I tried posting this in bug reports but it wouldn’t let me. I've been using alpha for about 2 months with no issue at all, no lag, nothing. It was perfect. However, a few days ago: When connecting a second display with alpha (Ghost is main display, macbook pro m1 is second display, both running alpha of course), the primary display does the normal show desktop thing that happens when connecting another display, but on the second display, it doesn’t show a black screen or anything it just gives the error code R-206. I've done graphics driver updates, reboots, left the shadow for a day and I've even done a full reset and the issue still occurs. Hopefully this can be fixed as I loved using the second display.Other people in the discord have also reported this issue.
New World - 5120x1440 resolution not available
Hi, I have a super ultrawide 32:9 Samsung G9 monitor and I’m having issues in getting the 5120x1440 resolution working for the new MMO game from Amazon “New World”. I never had any issue having that resolution on other games (Valheim, Starbase, Avorion, etc) but with New World, I’m only seeing 2650x1440 max.The monitor is plugged to my M1 Macbook Air with a display port to usb-c cable that support this resolution and I also had to add the 5120x1440 as a custom resolution in the Nvidia Control Panel to have it available in Shadow.Any idea if this is possible by configuring something ? New World supports the resolution so I guess something can be done to make it work.Thank you
Shadow Speedtest on new Apple TV 4K is slow and shadow is unusable
Hey guys. I just got the new Apple TV 4K recently and wanted to use shadow on it to play some games. And I’d like to say that it isn’t at all usable for me. I am connected via 5GHz wifi connection on it and when I use it there is a lot of lag. The speed test on the app shows me a download of 5 mbps whereas on the Speedtest app by ookla it is showing a 250+ download and upload speed on the Apple TV. I don’t have any lag issues on my iPad, MacBook nor my iPhone, all connected via wifi on 5GHz, the shadow experience is butter smooth there (even via 5G it’s usable on my iPad) but on the Apple TV it’s completely unusable. Could there be something that I am doing wrong in setting up shadow on my Apple TV? The firmware is on TVOS 15 for the Apple TV and the shadow app is on version 3.7.5. I am connected to the Dallas Datacenter and am physically in Austin.
Ordered October 2021, Activation shows September 2021
Hi everyone, I purchased a month of Shadow Boost last night and it’s showing that my activation time is September 30th. I’m wondering if this is an error I should be concerned with, or if I should cancel and re-order. Has anyone run into this error with the dates before?
Don't Hold Your Breath
There are many would-be Shadow users who have gotten their activation dates moved back to December 31st 2021. I just wanted to tell the people who have their activation dates the same to not expect Shadow to deliver on time and consider a refund. I don’t think that Shadow will be able to deliver on Dec 31st because:It’s a seemingly arbitrary date that MANY subscriptions were pushed back to There is no way Shadow is going to be able to handle the amount of people that are all supposed to get activated on the exact same dayIt just seems like Shadow panicked and pushed a bunch of subs back, so don’t expect them to deliver on time. I’m expecting that the majority of the subs listed as Dec. 31st will pushed back even more. Personally, if the date gets moved back further, I’m just going to get a refund.
New World Won't Update
Steam won’t update New World. According to Steam help I’m experiencing “a connection time out error while trying to install New World. This error indicates that your computer is not able to communicate with the content servers in your selected region.”Steam help suggested that I refresh the local network, but I can’t do that on Shadow. Any suggestions on how to fix this?
Nvidia shield/shadow 59.940 issue
Hi I use an Nvidia Shield Pro 2019, 60hz samsung monitor and shadow app on 60 frames per second.The game I am playing Iracing only uses 59.940hz on all resolutions and have used the game graphics auto configure and tried manually. When playing on a 60hz monitor with the Nvidia shield set at either 59.940 or 60hz it glitches every minute or so. I cant change the monitor from 60hz. The Nvidia control panel on Shadow is set as 60hz. Looking for any ideas to stop or reduce glitching.
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