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01/19 Weekly Post: Shadow Boost Activation Update

01/19 Weekly Post: Shadow Boost Activation Update
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139 replies

C
Userlevel 2

Damn coldjackie you need to grow up and wait for your turn. I have to wait until September but you don’t see me moaning about it. The reason why it’s probably taking a while is maybe because they are short of staff because of COVID and there are thousands of activations they need to do and it takes Time. So shut up and be patient 

Think a little further. COVID is here since a full year, not just a week. The right decision would have been to disable new preorders in july 2020. They didn’t do that, they never even did anything close. You can still preorder everywhere, but now people who already have registered, are pushed 2 months further. You think thats okay? Its not. The problem is not the delay per se, but the sheer unresponsivness to the problem. They continue to gather money from people, stating a date when it’s going to be activated. And by experience and reviews here, you can see that alot of people are NOT getting it at the date they were promised to. Now you tell me if Shadow should be accepting >new< preorders, if the current ones cannot be dealt with.

C
Userlevel 2

I waited 5 months, was well worth the wait! Playing fs 2020 now and it is amazing. The wait was like waiting for Xmas as a child, all part of the fun lol!

 

I have the impression that those comments are somehow fake. They are meant to keep us waiting people in line. I mean why would someone who’s account has been activated bother to read and write in this thread?

Funny thing is: I do. I have/had a Texas instance. And yes, it works when it’s finally activated. But the wait time is a joke.

J
Userlevel 1

I got a eMail that my January Boost will be activated in Feb… Bad. Maybe i will cancel

D

why can you still order if you can't keep it anyway. Why can I order things that are specified that are not stored in the system.

T
Userlevel 2
Badge

I waited 5 months, was well worth the wait! Playing fs 2020 now and it is amazing. The wait was like waiting for Xmas as a child, all part of the fun lol!

 

I have the impression that those comments are somehow fake. They are meant to keep us waiting people in line. I mean why would someone who’s account has been activated bother to read and write in this thread?

 

This adds to my anger I have regarding the delay and the unprofessional behaviour of shadow. 

 

  1. Its ridiculous that you have to look for your activation date in such a chaotic forum. The timetable for your datacenter should be in your account.
  2. When the company itself shows to he public that there are huge problems - shit is getting real.
  3. Calling Cyberpunk the reason for delay is just a joke. I mean you offer a service so that people can play a game. It cant be a surprise that they do want they are meant to do: playing games. Its like you are running a club and it appears to be a problem for you that people are dancing.

Not fake at all, I ordered on 22nd August 2020 and was activated on 11th January 2021. A month earlier than my quoted activation date of by end of February!

Cancelling my Geforce now account as I can play all the games now rather than the limited library they have. 

J

Oh my god, the activation post is still being delayed? This is so god damn unprofessional, it’s not even funny anymore. HOW ARE YOU ALL SO INCOMPETENT?

 

Maybe you guys should reconsider if you are really ready to join the global market. Because with a business performance like this, you will just get sued by investors and loose your community to the competition. And even worse: The few of your community who are not angry right now, will also go over time. I mean: Peak usage in multiple data centers, over more than a month? Thats insane. My tip: Close the data centers! Stop the activation queue! Not the activations, the god damn queue!!! STOP ACCEPTING NEW PEOPLE IF YOU CAN’T DELIVER WHAT YOU ARE SAYING.

 

This is making me so damn angry. Not only from a customer sperspective, but from a business perspective as well. Does Shadow even have a CEO?! Because it looks like an intern is just dicing on what to do next.

 

But the best thing in my opinion are the 5 customers I noticed here, that keep calling people like me (and 99% of you) “crybabies” for complaining about the >aweful< service. Well go on sheep, defend a service that lets you wait a full year for what you can setup in an hour. You are literally the reason why there are companies that think this is okay. But how would I know how that impacts the decision making process, right? I’m just leading a few companies. Nothing special.

it's up to each individual to decide for themselves what they consider to be intolerable behavior from a business that they decide to do business with. One thing is for certain there are better channels to contact people at the company to voice your disapproval of their current business plan surely the comments in a public article are not the proper way to complain up the chain of command or to formally submit a suggestion. so typically comments of the ol' woah is me type  this taking so long boohoo wah wah like the ones I've seen here is crybaby behavior and and usually if someone acts like a crybaby typically they're a crybaby. You know, if it walks like a duck and talks like a duck it's probably a duck. Yeah just like t

B
Badge

Would you mind adding the year onto the updates?

I’ve been waiting since October 2019 for my Ultra preorder and suspect it will be March/April from the update, but without the year its rather difficult to be sure.

NoReply
Userlevel 3

Would you mind adding the year onto the updates?

I’ve been waiting since October 2019 for my Ultra preorder and suspect it will be March/April from the update, but without the year its rather difficult to be sure.

You are waiting for Ultra activation which means you have already BOOST, but this forum thread is about BOOST activations.

JMPX
Userlevel 1

I really don’t like how people keep calling other people crybabies in the forum.

First for the people who keep complaining about the long wait times. True the company shouldn’t be taking in preorders if they haven’t fulfilled the current ones but this is just 15 dollars. 15!!! Your not at a loss here since you can take back your money at any time.

Second for the people who call others crybabies, that’s honestly pretty low. We paid money for this product so we should get what is advertised including wait times right? If a company promises something then immediately changes it after we purchase the product is that good or bad? So these people are automatically crybabies because they just voice their opinion on the companies doing or because of the long wait times. People are impatient and that’s never going to change. But don’t call people crybabies just because they are worried about the wait times and where their money is going. Imagine if you paid for an RTX 3080 or some similar graphics card and on the site it says ready to ship. Then when you pay for it, it says it’s on back order until 2 months later. Your not just gonna sit there and accept it. Of course your going to contact the company. This is just the same thing on a smaller scale.

Sapphire
Badge

I waited 5 months, was well worth the wait! Playing fs 2020 now and it is amazing. The wait was like waiting for Xmas as a child, all part of the fun lol!

 

I have the impression that those comments are somehow fake. They are meant to keep us waiting people in line. I mean why would someone who’s account has been activated bother to read and write in this thread?

 

This adds to my anger I have regarding the delay and the unprofessional behaviour of shadow. 

 

  1. Its ridiculous that you have to look for your activation date in such a chaotic forum. The timetable for your datacenter should be in your account.
  2. When the company itself shows to he public that there are huge problems - shit is getting real.
  3. Calling Cyberpunk the reason for delay is just a joke. I mean you offer a service so that people can play a game. It cant be a surprise that they do want they are meant to do: playing games. Its like you are running a club and it appears to be a problem for you that people are dancing.

I had Shadow previously back in early 2020, and it was great. I can confirm shadow is not fake, and have you ever heard of what demand is? They have to get the hardware for everyone’s shadow, it’s not just as easy as making a VM and booting it up. They are probably saying Cyberpunk is the reason for the delay because many people’s computers can’t handle the game, so they come to Shadow.

Sapphire
JMPX
Userlevel 1

I waited 5 months, was well worth the wait! Playing fs 2020 now and it is amazing. The wait was like waiting for Xmas as a child, all part of the fun lol!

 

I have the impression that those comments are somehow fake. They are meant to keep us waiting people in line. I mean why would someone who’s account has been activated bother to read and write in this thread?

 

This adds to my anger I have regarding the delay and the unprofessional behaviour of shadow. 

 

  1. Its ridiculous that you have to look for your activation date in such a chaotic forum. The timetable for your datacenter should be in your account.
  2. When the company itself shows to he public that there are huge problems - shit is getting real.
  3. Calling Cyberpunk the reason for delay is just a joke. I mean you offer a service so that people can play a game. It cant be a surprise that they do want they are meant to do: playing games. Its like you are running a club and it appears to be a problem for you that people are dancing.

I had Shadow previously back in early 2020, and it was great. I can confirm shadow is not fake, and have you ever heard of what demand is? They have to get the hardware for everyone’s shadow, it’s not just as easy as making a VM and booting it up. They are probably saying Cyberpunk is the reason for the delay because many people’s computers can’t handle the game, so they come to Shadow.

Or people just keep buying graphics cards.

F
Userlevel 3

I waited 5 months, was well worth the wait! Playing fs 2020 now and it is amazing. The wait was like waiting for Xmas as a child, all part of the fun lol!

 

I have the impression that those comments are somehow fake. They are meant to keep us waiting people in line. I mean why would someone who’s account has been activated bother to read and write in this thread?

 

This adds to my anger I have regarding the delay and the unprofessional behaviour of shadow. 

 

  1. Its ridiculous that you have to look for your activation date in such a chaotic forum. The timetable for your datacenter should be in your account.
  2. When the company itself shows to he public that there are huge problems - shit is getting real.
  3. Calling Cyberpunk the reason for delay is just a joke. I mean you offer a service so that people can play a game. It cant be a surprise that they do want they are meant to do: playing games. Its like you are running a club and it appears to be a problem for you that people are dancing.

I had Shadow previously back in early 2020, and it was great. I can confirm shadow is not fake, and have you ever heard of what demand is? They have to get the hardware for everyone’s shadow, it’s not just as easy as making a VM and booting it up. They are probably saying Cyberpunk is the reason for the delay because many people’s computers can’t handle the game, so they come to Shadow.

That argument is invalid at least for Amsterdam and Paris since the queue is fixed for months now. I ordered shadow in Oct 2020 ( datacenter amsterdam) and Cyberpunk got released in december 2020 so there is no way people that got hyped by cyberpunk can be in front of me in the activitation queue - so they can not be the reason for the delay.

since there is a queue for activitation the demand is somehow “regulated” and your argument of supply and demand doesnt work anymore. 

C
Userlevel 2

Oh my god, the activation post is still being delayed? This is so god damn unprofessional, it’s not even funny anymore. HOW ARE YOU ALL SO INCOMPETENT?

 

Maybe you guys should reconsider if you are really ready to join the global market. Because with a business performance like this, you will just get sued by investors and loose your community to the competition. And even worse: The few of your community who are not angry right now, will also go over time. I mean: Peak usage in multiple data centers, over more than a month? Thats insane. My tip: Close the data centers! Stop the activation queue! Not the activations, the god damn queue!!! STOP ACCEPTING NEW PEOPLE IF YOU CAN’T DELIVER WHAT YOU ARE SAYING.

 

This is making me so damn angry. Not only from a customer sperspective, but from a business perspective as well. Does Shadow even have a CEO?! Because it looks like an intern is just dicing on what to do next.

 

But the best thing in my opinion are the 5 customers I noticed here, that keep calling people like me (and 99% of you) “crybabies” for complaining about the >aweful< service. Well go on sheep, defend a service that lets you wait a full year for what you can setup in an hour. You are literally the reason why there are companies that think this is okay. But how would I know how that impacts the decision making process, right? I’m just leading a few companies. Nothing special.

it's up to each individual to decide for themselves what they consider to be intolerable behavior from a business that they decide to do business with. One thing is for certain there are better channels to contact people at the company to voice your disapproval of their current business plan surely the comments in a public article are not the proper way to complain up the chain of command or to formally submit a suggestion. so typically comments of the ol' woah is me type  this taking so long boohoo wah wah like the ones I've seen here is crybaby behavior and and usually if someone acts like a crybaby typically they're a crybaby. You know, if it walks like a duck and talks like a duck it's probably a duck. Yeah just like t

But crying over crybabies is kinda the same, isn’t it? People complaining about the service and people complaining about people complaining about the service. Both are acceptable human behaviour. While I agree, that this won’t get far in the chain of command, it’s still a valid concern. And besides: If I just send an email to Shadow, what would happen? They are not even answering support tickets for your own activation time. Why would they suddenly answer a complaint mail? Right, they won’t. So you are just there with an ignored mail. I mean, how do YOU know that there are so many unhappy customers? From here, don’t you? Because >this< is the only channel where the whole community can say what they think and see the opinions of others.

 

And tbh I really don’t get the crybaby thing. They are a company. They promised a product for december. And everyone of us payed for that already. Yes it’s just like 15$, but that’s not the point. Being cheap doesn’t give you the right to not keep your contract and deadlines. So they couldn’t keep it and are now at a postpone time of 66% (2 months). That. Is. Not. Okay. Everybody should be perfectly fine to complain about this, especially since information on the topic is scarce and Shadow is known for just ignoring these complaints.

S

Mine was activated the other day. So just be patient. It will happen. 

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