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05/10 Weekly Post: Shadow Boost Activation Update

05/10 Weekly Post: Shadow Boost Activation Update
Brittaney from Shadow
Userlevel 6
Badge +4

Due to the changes coming with the new leadership team, we have paused activations for all datacenters at this time.

Hey #TeamShadow,
 

Welcome to this week’s Shadow Boost activation update! Activation updates are posted weekly, every Monday. 

How to find your estimated activation date

  1. Scroll down to find your datacenter
  2. Locate your pre-order date timeframe under “Date of Pre-Order”
  3. Your estimated activation date will be displayed on the right column 
     

:flag_wf:  Tu es francophone ? Consulte la partie “PARIS” pour obtenir des infos sur les activations. ⚠ Les commentaires se font uniquement en anglais.

:flag_de:  Du bist deutschsprachig? Informationen über Aktivierungen für Deutschland findest du im Abschnitt "Amsterdam". ⚠ Bitte kommentiere hier nur auf Englisch.

 

:bulb: Good to know

  • Activations take place Monday through Thursday

  • Activations begin at 8AM (local time) each day for each datacenter 

  • Discover how we set up and prepare your Shadow


For Shadow Ultra & Infinite information

 

Due to the changes coming with the new leadership team, we have paused activations for all datacenters at this time.

Chicago

Supported states: Nebraska, South Dakota, North Dakota, Missouri, Iowa, Minnesota, Tennessee, Kentucky, Illinois, Wisconsin, Indiana, Ohio, Michigan

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

February 9th - March 3rd

March 2021

March 3rd - March 5th

April 2021

March 5th - April 15th

July 2021

April 15th - Present

December 2021

Note: All preorders up to February 9th have been fulfilled; Users who preordered from February 9th - March 3rd will be delayed. Impacted users have received an email.

 

Dallas

Supported states: Texas, New Mexico, Kansas, Oklahoma, Arkansas, Mississippi, Louisiana, Alabama, Georgia

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

February 23rd - March 3rd

March 2021

March 3rd - March 5th

April 2021

March 5th - April 15th

July 2021

April 15th - Present

December 2021

Note: All preorders up to February 23rd have been fulfilled; however, users who preordered from February 23rd - March 3rd will be delayed.  Impacted users have received an email.

 

New York

Supported states: South Carolina, North Carolina, Virginia, West Virginia, Delaware, Maryland, Pennsylvania, Connecticut, State of New York, Massachusetts, New Hampshire, Vermont, Maine, New Jersey, Washington D.C, Rhode Island, Florida

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

January 20th - February 4th

April 2021

February 4th - February 11th

May 2021

February 11th - February 19th

June 2021

February 19th - March 9th

July 2021

March 9th - April 15th

October 2021

April 15th - Present

December 2021

Note: All preorders up to January 20th have been fulfilled; however, users who preordered from January 20th - February 4th will be delayed.  Impacted users have received an email.

 

Santa Clara

Supported states: California, Oregon, Nevada, Washington, Idaho, Utah, Montana, Arizona, Wyoming, Colorado

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

February 22rd - March 9th

May 2021

March 9th - April 15th

August 2021

April 15th - Present

December 2021

Note: All preorders up to February 22nd have been fulfilled and our activations are currently on schedule.

 

Paris

(:flag_wf: Traduction française)

Supported regions: Shadow Boost pour France, Belgique, Luxembourg, Suisse, Royaume-Uni

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

27 novembre - 21 décembre

juin 2021

21 décembre - 8 janvier

juillet 2021

8 janvier - 18 janvier

août 2021

18 janvier - 4 février 

septembre 2021

4 février - 11 février 

Octobre 2021

11 février - 19 février 

Novembre 2021

19 février - 9 mars

décembre 2021

9 mars - présent

mars 2022

Note : toutes les pré-commande jusqu’au 16 décembre ont étaient actives dans les temps et les activations sont dans les délais.

 

Paris

Supported regions: Shadow Boost for France, Belgium, Luxembourg, Switzerland, United Kingdom

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

November 27th - December 21st

June 2021

December 21st - January 8th

July 2021

January 8th - January 18th

August 2021

January 18th - February 4th

September 2021

February 4th - February 11th

October 2021

February 11th - February 19th

November 2021

February 19th - March 9th

December 2021

March 9th - Present

March 2022

Note: All preorders up to November 27th have been fulfilled and our activations are currently on schedule.

 

Amsterdam

(:flag_de: Deutsche Übersetzung)

Supported regions: Shadow Boost für Deutschland, Niederlande

:envelope_with_arrow: Datum der Vorbestellung    :rocket:Geschätztes Aktivierungsdatum

16. Dezember - 21. Dezember

April 2021

21. Dezember - 6. Januar

Mai 2021

6. January - 18. Januar

Juni 2021

18. Januar - 4. Februar

Juli 2021

4. February - 11. Februar

August 2021

11. Februar - 19. Februar

September 2021

19. Februar - 9. März

Oktober 2021

9. März - 11. März

Januar 2022

11. März - aktuell

März 2022

Hinweis: Alle Vorbestellungen bis zum 16. Dezember wurden erfüllt; für Nutzer, die zwischen dem 16. und 21. Dezember vorbestellt haben, kommt es jedoch zu Verzögerungen. Die betroffenen Nutzer haben eine E-Mail erhalten.

 

Amsterdam

Supported regions: Shadow Boost for Germany, Netherlands

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

December 16th - December 21st

April 2021

December 21st - January 6th

May 2021

January 6th - January 18th

June 2021

January 18th - February 4th

July 2021

February 4th - February 11th

August 2021

February 11th - February 19th

September 2021

February 19th - March 9th

October 2021

March 9th - March 11th

January 2022

March 11th - Present

March 2022

Note: All preorders up to December 16th have been fulfilled; however, users who preordered from December 16th -December 21st will be delayed. Impacted users have received an email.

21 replies

G

Honestly In my opinion its great that you guys were bought but when are you guys going to make serious activations like rapidly because I can speak for all of us that have been waiting 4 months for this and I have a feeling people are canceling their preorder because its taking to long. I am not going to cancel because I personally love the concept.

Also since you were bought what does that mean about purchases prices does it change or not.

BTW my activation is supposed to be at the end of may at the New York data center and that fact that April still hasn't got activated is getting me worried about mine being delayed.

B

Honestly In my opinion its great that you guys were bought but when are you guys going to make serious activations like rapidly because I can speak for all of us that have been waiting 4 months for this and I have a feeling people are canceling their preorder because its taking to long. I am not going to cancel because I personally love the concept.

Also since you were bought what does that mean about purchases prices does it change or not.

BTW my activation is supposed to be at the end of may at the New York data center and that fact that April still hasn't got activated is getting me worried about mine being delayed.

probably will be delayed bro 

Y
Userlevel 3

Good day. Interested in this question. Why, when pre-ordering from the United States, does it write to me that the account will be activated on December 31, 2021, and when pre-ordering from Germany - April 2022? Why is there such a difference in activation times?

P
Userlevel 1

i hope i get activated, before i am dying

P

Good day. Interested in this question. Why, when pre-ordering from the United States, does it write to me that the account will be activated on December 31, 2021, and when pre-ordering from Germany - April 2022? Why is there such a difference in activation times?

Because one order sets up a PC in Germany and the other sets up a PC in the US. Shadow can’t just ship the hardware from one datacenter to the other, there’s a ton of organization and infrastructure requirements, and the US datacenter will be ready sooner.

M

New member here are you telling me by the what I'm reading it sounds like notify new members they purchased and paid you to have a server installed whatsoever that you have paused and postponed all activations of new setups and servers until further given notice why would you do that and not warn people before they purchase it take down the option to buy it and say that you're not selling or activating any servers or or computers at this time I am going to have to cancel my order and take my business elsewhere this is very unprofessional of you Utah give me anything even tell me that you were not going to give me any took my money and kept your mouth shut. Very unprofessional. And here this whole time I've been sitting waiting for an email for my activation of my server which I thought should only take less than an hour and I've been here for 5 hours now what the f! I actually had to do a little research to see what your news wasn't all your other stuff to find out myself that's very very unprofessional are you some guy sitting in a house by himself at rent a server and sells out multiple spots on his server and you just like supplement your income with this that's what starting to seem like very very poorly maintenance manager all that. Get it right get it tight give people what they pay for don't let him pay for it

P

New member here are you telling me by the what I'm reading it sounds like notify new members they purchased and paid you to have a server installed whatsoever that you have paused and postponed all activations of new setups and servers until further given notice why would you do that and not warn people before they purchase it take down the option to buy it and say that you're not selling or activating any servers or or computers at this time I am going to have to cancel my order and take my business elsewhere this is very unprofessional of you Utah give me anything even tell me that you were not going to give me any took my money and kept your mouth shut. Very unprofessional. And here this whole time I've been sitting waiting for an email for my activation of my server which I thought should only take less than an hour and I've been here for 5 hours now what the f! I actually had to do a little research to see what your news wasn't all your other stuff to find out myself that's very very unprofessional are you some guy sitting in a house by himself at rent a server and sells out multiple spots on his server and you just like supplement your income with this that's what starting to seem like very very poorly maintenance manager all that. Get it right get it tight give people what they pay for don't let him pay for it

Well, I’ll just assume that was auto-transcribed from the drunken ramblings of three different people. But really, it was made very clear in the terms of purchase what you would be getting, when you would likely be getting it, and what might cause delays.

J

I'm sorry but this is starting to look like an omnishambles, I haven't received any communication from Shadow beyond the initial Pre Order, and certainly no email saying that my possible August 2021 activation date could become beyond that, the whole point of running a successful business is to gain more customers, playing Devils Advocate, if I was a new person looking to join Team Shadow i would be running like the plague.

I'm happy to keep my pre order because even with all the upheaval i believe that Cloud PC’s and Gaming ARE the future, but new customers will be put off by it and will go with one of the other services available(even with their limitations).

 

A

I placed a pre-order of shadow boost in February, yet the account information says the activation is in March 2022. I’m okay with delays, because the it seems like a massive undertaking. I find the large shifts in the activation schedule very difficult to understand, though. Even more concerning is that all activations are paused at this time.

There are quality datacenters all over Europe, can’t you just route the service through these and prepare the new hardware in the meantime? This way subscriptions could start at least, which is also good for you.

F

Personally, the long wait times are extremely frustrating, but I can safely assume that when this leadership cluster-fuck is sorted, it’ll be back to normal.

W

I am cancelling my preorder from this failed foreign company. I ordered Boost months and months ago and the “My Orders” tab in my account still says “Activation by April 29th 2021.”

ITS MAY 15TH!!!

I have not received any email in regards to any delay. The ONLY reason I even ordered Boost was to be able to upgrade it since the Boost hardware is basically an outdated trash PC. Now that they are killing the higher tier upgrades in the USA there is no reason to look forward to, nor spend my money on this company at all. They literally just shot themselves in the foot in the US market where GPUs are more rare than Bigfoot.

NVIDIA’s GeForce Now just got a new customer.

C

We hope that Octave Klaba will correct this fail…. I keep my pre order for march 2022 and I hope to have my shadow boost in 2021 ! It would seem to me normal !

C

This might have been some important information to have before spending my money on a pre-order for something that won’t be available for 7 months.  You guys need to get it together before you lose all your business.

kdsxanadu
Userlevel 1

I am cancelling my preorder from this failed foreign company. I ordered Boost months and months ago and the “My Orders” tab in my account still says “Activation by April 29th 2021.”

ITS MAY 15TH!!!

I have not received any email in regards to any delay. The ONLY reason I even ordered Boost was to be able to upgrade it since the Boost hardware is basically an outdated trash PC. Now that they are killing the higher tier upgrades in the USA there is no reason to look forward to, nor spend my money on this company at all. They literally just shot themselves in the foot in the US market where GPUs are more rare than Bigfoot.

NVIDIA’s GeForce Now just got a new customer.

One less pre-order in front of mine. Cheers, mate!

F

I am cancelling my preorder from this failed foreign company. I ordered Boost months and months ago and the “My Orders” tab in my account still says “Activation by April 29th 2021.”

ITS MAY 15TH!!!

I have not received any email in regards to any delay. The ONLY reason I even ordered Boost was to be able to upgrade it since the Boost hardware is basically an outdated trash PC. Now that they are killing the higher tier upgrades in the USA there is no reason to look forward to, nor spend my money on this company at all. They literally just shot themselves in the foot in the US market where GPUs are more rare than Bigfoot.

NVIDIA’s GeForce Now just got a new customer.

One less pre-order in front of mine. Cheers, mate!

For real. If you’re going to have a fit, cancel. One less in front of mine. These idiots are confusing.

B

Preodered since Dec2019 iam getting a little bit tired. Although i admit, with the mining and the pandemic it must be hard.

U

I just thought this would be faster.

A 
If you continue like this you will lose your customers. I would not be surprised if many orders have already been canceled.Your good image is over soon. Please communicate better with your customers about products, price, future, strategy, …

 

kdsxanadu
Userlevel 1
If you continue like this you will lose your customers. I would not be surprised if many orders have already been canceled.Your good image is over soon. Please communicate better with your customers about products, price, future, strategy, …

 

How would you suggest they change their approach to be more transparent? What plan of action would you create were you in their shoes?

N

Its still very shady that they’ve paused activations, with no timeline for restarting them, and yet are still taking pre-orders. They should have closed that off.

kdsxanadu
Userlevel 1

Its still very shady that they’ve paused activations, with no timeline for restarting them, and yet are still taking pre-orders. They should have closed that off.

I don’t think anyone will argue with you about that. 

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