F.A.Q.

05/17 Weekly Post: Shadow Boost Activation Update

05/17 Weekly Post: Shadow Boost Activation Update
Userlevel 5
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ATTENTION: next week’s activation post will be delayed until Wednesday (05/26)

Note: Due to the changes coming with the new leadership team, we have paused activations for all datacenters at this time.
 

Hey #TeamShadow,
 

Welcome to this week’s Shadow Boost activation update! Activation updates are posted weekly, every Monday. 

How to find your estimated activation date

  1. Scroll down to find your datacenter
  2. Locate your pre-order date timeframe under “Date of Pre-Order”
  3. Your estimated activation date will be displayed on the right column 
     

:flag_wf:  Tu es francophone ? Consulte la partie “PARIS” pour obtenir des infos sur les activations. ⚠ Les commentaires se font uniquement en anglais.

:flag_de:  Du sprichst Deutsch? Informationen über Aktivierungen für Deutschland findest du im Abschnitt "Amsterdam". ⚠ Bitte kommentiere hier nur auf Englisch.

 

:bulb: Good to know

  • Activations take place Monday through Thursday

  • Activations begin at 8AM (local time) each day for each datacenter 

  • Discover how we set up and prepare your Shadow


For Shadow Ultra & Infinite information


Chicago

Supported states: Nebraska, South Dakota, North Dakota, Missouri, Iowa, Minnesota, Tennessee, Kentucky, Illinois, Wisconsin, Indiana, Ohio, Michigan

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

February 9th - March 3rd

March 2021

March 3rd - March 5th

April 2021

March 5th - April 15th

July 2021

April 15th - Present

December 2021

Note: All preorders up to February 9th have been fulfilled; Users who preordered from February 9th - March 3rd will be delayed. Impacted users will receive an email.

 

Dallas

Supported states: Texas, New Mexico, Kansas, Oklahoma, Arkansas, Mississippi, Louisiana, Alabama, Georgia

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

February 23rd - March 3rd

March 2021

March 3rd - March 5th

April 2021

March 5th - April 15th

July 2021

April 15th - Present

December 2021

Note: All preorders up to February 23rd have been fulfilled; however, users who preordered from February 23rd - March 3rd will be delayed.  Impacted users will receive an email.

 

New York

Supported states: South Carolina, North Carolina, Virginia, West Virginia, Delaware, Maryland, Pennsylvania, Connecticut, State of New York, Massachusetts, New Hampshire, Vermont, Maine, New Jersey, Washington D.C, Rhode Island, Florida

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

January 20th - February 4th

April 2021

February 4th - February 11th

May 2021

February 11th - February 19th

June 2021

February 19th - March 9th

July 2021

March 9th - April 15th

October 2021

April 15th - Present

December 2021

Note: All preorders up to January 20th have been fulfilled; however, users who preordered from January 20th - February 4th will be delayed.  Impacted users will receive an email.

 

Santa Clara

Supported states: California, Oregon, Nevada, Washington, Idaho, Utah, Montana, Arizona, Wyoming, Colorado

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

February 22rd - March 9th

May 2021

March 9th - April 15th

August 2021

April 15th - Present

December 2021

Note: All preorders up to February 22nd have been fulfilled.

 

Paris

(:flag_wf: Traduction française)

Supported regions: Shadow Boost pour France, Belgique, Luxembourg, Suisse, Royaume-Uni

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

27 novembre - 21 décembre

juin 2021

21 décembre - 8 janvier

juillet 2021

8 janvier - 18 janvier

août 2021

18 janvier - 4 février 

septembre 2021

4 février - 11 février 

Octobre 2021

11 février - 19 février 

Novembre 2021

19 février - 9 mars

décembre 2021

9 mars - présent

mars 2022

Note : toutes les pré-commande jusqu’au 27 novembre ont étaient actives dans les temps.

 

Paris

Supported regions: Shadow Boost for France, Belgium, Luxembourg, Switzerland, United Kingdom

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

November 27th - December 21st

June 2021

December 21st - January 8th

July 2021

January 8th - January 18th

August 2021

January 18th - February 4th

September 2021

February 4th - February 11th

October 2021

February 11th - February 19th

November 2021

February 19th - March 9th

December 2021

March 9th - Present

March 2022

Note: All preorders up to November 27th have been fulfilled.

Amsterdam

(:flag_de: Deutsche Übersetzung)

Supported regions: Shadow Boost für Deutschland, Niederlande

:envelope_with_arrow: Datum der Vorbestellung    :rocket: Geschätztes Aktivierungsdatum

16. Dezember - 21. Dezember

April 2021

21. Dezember - 6. Januar

Mai 2021

6. January - 18. Januar

Juni 2021

18. Januar - 4. Februar

Juli 2021

4. February - 11. Februar

August 2021

11. Februar - 19. Februar

September 2021

19. Februar - 9. März

Oktober 2021

9. März - 11. März

Januar 2022

11. März - aktuell

März 2022

Info: Alle Vorbestellungen, die bis zum einschließlich 16. Dezember 2020 getätigt worden sind, wurden erfüllt.

 

Amsterdam

Supported regions: Shadow Boost for Germany, Netherlands

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

December 16th - December 21st

April 2021

December 21st - January 6th

May 2021

January 6th - January 18th

June 2021

January 18th - February 4th

July 2021

February 4th - February 11th

August 2021

February 11th - February 19th

September 2021

February 19th - March 9th

October 2021

March 9th - March 11th

January 2022

March 11th - Present

March 2022

Note: All preorders up to December 16th have been fulfilled.


This topic has been closed for comments

33 replies

Userlevel 1

There is no excuse for anymore delays, please tell us the real reason for the stoppage

There was an agreed action plan for future installs when the company was taken over, in fact it was an integral part of the takeover process and while a week makes sense for final logistics to be put in place, with lockdown easing and if money is being invested installs should be speeding up not stopping.

 

This smacks of delaying tactics for either a withdraw of the service  or large price increase.

our activations are currently on schedule

Activations are on hold and my (as are a lot other) activation would have been due one month ago (April 2021)… So - that statement is simply not true.

I get that there are delays. But a little transparency wouldn’t hurt!

Userlevel 1

Expecting my activation will not be before the end of this month, I am now going to discuss this situation with my lawyer.

There is no excuse for anymore delays, please tell us the real reason for the stoppage

There was an agreed action plan for future installs when the company was taken over, in fact it was an integral part of the takeover process and while a week makes sense for final logistics to be put in place, with lockdown easing and if money is being invested installs should be speeding up not stopping.

 

This smacks of delaying tactics for either a withdraw of the service  or large price increase.

I don’t know if you are following Shadow’s situation but the company has been bought by Hubi and there are talks on changing hardware according to Octave’s Klabba twitter account (?). I think think that they are looking to use Vgpu’s to slice their machines into even more smaller vm’s to accomodate more users. I belive since they are looking to change hardware, we’ll never see the boost version but an alternative to that with a much newer version of gpu and cpu. With the increased investments from the new company and dedication, i belive we ll also see a reduction in waiting time. Shadow proove me right please ;)

Userlevel 3
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Due to the changes coming with the new leadership team, we have paused activations for all datacenters at this time.

 

Hello :)

What does this mean for me now? My shadow should be activated on May the 31th (Amsterdam Servers). Is this going to be postponed?

Best wishes :)

@Malte from Shadow @Buma 

I am right on board with Buma’s question. I too was set for activation on May 31st (for Santa Clara Center) I don’t see the reason in making the “paused activations for all data centers at this time statement” then following it with the normal Data Center time line for each center. 

Currently using a cloud gaming service with full pc. Sadly I can only use it for half the day. It would be great to get a more solid timeline on when activations will resume. Thank you!

Userlevel 5
Badge +1

@Malte from Shadow @Buma 

I am right on board with Buma’s question. I too was set for activation on May 31st (for Santa Clara Center) I don’t see the reason in making the “paused activations for all data centers at this time statement” then following it with the normal Data Center time line for each center. 

Currently using a cloud gaming service with full pc. Sadly I can only use it for half the day. It would be great to get a more solid timeline on when activations will resume. Thank you!

That’s totally understandable and I can see why this looks confusing.
At this moment in time I sadly cannot provide any clearer information.

Please believe me, that we will update you as soon as we have the missing information!

You mean I need to wait a year before I can use your service.

is there no way I can get a pic sooner?

Allow me to be the 3rd to ask... I'm set to be activated on 5/31/21 (NY data center) & would REALLY appreciate an ACTUAL answer if that's still happening as promised. Thanks for your incredible clarity...

so you’re telling me that shadow had their first meeting over zoom only 9 days ago? is this forreal??? please tell me this is a nightmare. 

So you’re telling me that we’ve only been giving you a interest-free loan by “pre-ordering” shadow that isn’t coming for 6 months to a year?! 

I was a previous user of shadow from the first launch of the platform and I enjoyed my time, but 2 years later I had expectations that this service has improved drastically, boy was I wrong. 

First meeting? what a joke. 

 

Userlevel 1

My activation was end of April we have nearly end of may and still no information about when i can expect it. I understand the situation but no info whatsoever is just frustrating…

 

RIP Shadow ?

Jesus i hope they will have their shit together by the time mine is supposed to activate.

Userlevel 4

Due to the Discord news, Boost will cost nearly 30 €/month in the future, and Ultra, Infinity and Ghost will no longer be offered. :joy: But you will have the right to cancel your yearly subscription. :sweat_smile: That means, that within 5 years of using - even in this mad market of today - Shadow (with its 1080 fake GPU and gaming unfriendly Xeon CPU) will be 200 bucks more expensive than Acer Predator Orion 3000 (PO3-620) with i7 10400 CPU and RTX 3070 GPU. :rofl:

Userlevel 3
Badge


I feel like the new company is doing this on purpose and hoping people jump ship.  They either plan to shutdown shadow all together or give out crappier VMs worse then boost at higher prices.  

Userlevel 3

Personally, I am shocked by what is happening! It turns out that because of the new management everything was frozen for an indefinite period ... Doesn't it seem to the new owners that by such actions they show their incompetence in management, to put it mildly? It seems to me that new managers who have invested a huge amount of money should, on the contrary, increase the number of activations every week, and not suspend everything? And keep your future users informed of what is happening, and not just write that the activations are suspended and nothing else. My personal opinion is that the new management spits in the face of new users!

Userlevel 1

I mean seriously.. just because someone else is sitting in the owners chair everyone that worked there suddenly forgot the process to activate accounts? WTF

Userlevel 3
Badge

Most likely they are shutting down servers and have no capacity as they are revamping to new platform which smaller specs and machines at higher prices.  

Trust me you guys are missing nothing.  The current boost is horrible for any serious games and run at low settings and also half the time I can’t even get my boost to work.  

Userlevel 2
Badge

Really, you just keep adding up with the bad rep. cause once again problems and delays, this is really not a good look on you guys. i for one, cant recommend your service. I just cant get my self to see more people in complete confusing over this product. especially with the extreme waiting time, and constant problems it really is bad sorry to say.

@Shadow Team - In the meanwhile, is there any strategy for the future activations?

Customer communication would be an amazing way to start in your new chapter...

Ordered on 19 May 2021, Available on March 29, 2022. CRAZY!!! You guys really need to pick up your game before i move to another online gaming service. I am not waiting a year for a rented pc!

Userlevel 2

I feel everyones pain over this current information especially those like myself who preoredered a Shadow Ultimate tier the hour after it was announced back on the 29th October 2019 and waited and waited for what - now nothing. 

My only worry about the new pricing plan is price creep - they will upgrade the Boost internals maybe at the end of the year IF you agree to pay an addition “x” amount of money. Having been a subscriber for years I will just continue my subscription even at the additional amount of money as there is currently no other competitor in this market within Europe. 

Something else worth noting to those considering leaving and thinking about coming back in a few months - Will you be put at the back of the activation queue as these sort of things need to be answered before anyone can make a decision for the future of their subscriptions. .

 

☝️ Due to the changes coming with the new leadership team, we have paused activations for all datacenters at this time.

 

 Hey #TeamShadow,
 

Welcome to this week’s Shadow Boost activation update! Activation updates are posted weekly, every Monday. 

How to find your estimated activation date

  1. Scroll down to find your datacenter
  2. Locate your pre-order date timeframe under “Date of Pre-Order”
  3. Your estimated activation date will be displayed on the right column 
     

:flag_wf:  Tu es francophone ? Consulte la partie “PARIS” pour obtenir des infos sur les activations. ⚠ Les commentaires se font uniquement en anglais.

:flag_de:  Du sprichst Deutsch? Informationen über Aktivierungen für Deutschland findest du im Abschnitt "Amsterdam". ⚠ Bitte kommentiere hier nur auf Englisch.

 

:bulb: Good to know

  • Activations take place Monday through Thursday

  • Activations begin at 8AM (local time) each day for each datacenter 

  • Discover how we set up and prepare your Shadow


For Shadow Ultra & Infinite information


Chicago

Supported states: Nebraska, South Dakota, North Dakota, Missouri, Iowa, Minnesota, Tennessee, Kentucky, Illinois, Wisconsin, Indiana, Ohio, Michigan

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

February 9th - March 3rd

March 2021

March 3rd - March 5th

April 2021

March 5th - April 15th

July 2021

April 15th - Present

December 2021

Note: All preorders up to February 9th have been fulfilled; Users who preordered from February 9th - March 3rd will be delayed. Impacted users will receive an email.

 

Dallas

Supported states: Texas, New Mexico, Kansas, Oklahoma, Arkansas, Mississippi, Louisiana, Alabama, Georgia

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

February 23rd - March 3rd

March 2021

March 3rd - March 5th

April 2021

March 5th - April 15th

July 2021

April 15th - Present

December 2021

Note: All preorders up to February 23rd have been fulfilled; however, users who preordered from February 23rd - March 3rd will be delayed.  Impacted users will receive an email.

 

New York

Supported states: South Carolina, North Carolina, Virginia, West Virginia, Delaware, Maryland, Pennsylvania, Connecticut, State of New York, Massachusetts, New Hampshire, Vermont, Maine, New Jersey, Washington D.C, Rhode Island, Florida

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

January 20th - February 4th

April 2021

February 4th - February 11th

May 2021

February 11th - February 19th

June 2021

February 19th - March 9th

July 2021

March 9th - April 15th

October 2021

April 15th - Present

December 2021

Note: All preorders up to January 20th have been fulfilled; however, users who preordered from January 20th - February 4th will be delayed.  Impacted users will receive an email.

 

Santa Clara

Supported states: California, Oregon, Nevada, Washington, Idaho, Utah, Montana, Arizona, Wyoming, Colorado

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

February 22rd - March 9th

May 2021

March 9th - April 15th

August 2021

April 15th - Present

December 2021

Note: All preorders up to February 22nd have been fulfilled.

 

Paris

(:flag_wf: Traduction française)

Supported regions: Shadow Boost pour France, Belgique, Luxembourg, Suisse, Royaume-Uni

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

27 novembre - 21 décembre

juin 2021

21 décembre - 8 janvier

juillet 2021

8 janvier - 18 janvier

août 2021

18 janvier - 4 février 

septembre 2021

4 février - 11 février 

Octobre 2021

11 février - 19 février 

Novembre 2021

19 février - 9 mars

décembre 2021

9 mars - présent

mars 2022

Note : toutes les pré-commande jusqu’au 27 novembre ont étaient actives dans les temps.

 

Paris

Supported regions: Shadow Boost for France, Belgium, Luxembourg, Switzerland, United Kingdom

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

November 27th - December 21st

June 2021

December 21st - January 8th

July 2021

January 8th - January 18th

August 2021

January 18th - February 4th

September 2021

February 4th - February 11th

October 2021

February 11th - February 19th

November 2021

February 19th - March 9th

December 2021

March 9th - Present

March 2022

Note: All preorders up to November 27th have been fulfilled.

Amsterdam

(:flag_de: Deutsche Übersetzung)

Supported regions: Shadow Boost für Deutschland, Niederlande

:envelope_with_arrow: Datum der Vorbestellung    :rocket: Geschätztes Aktivierungsdatum

16. Dezember - 21. Dezember

April 2021

21. Dezember - 6. Januar

Mai 2021

6. January - 18. Januar

Juni 2021

18. Januar - 4. Februar

Juli 2021

4. February - 11. Februar

August 2021

11. Februar - 19. Februar

September 2021

19. Februar - 9. März

Oktober 2021

9. März - 11. März

Januar 2022

11. März - aktuell

März 2022

Info: Alle Vorbestellungen, die bis zum einschließlich 16. Dezember 2020 getätigt worden sind, wurden erfüllt.

 

Amsterdam

Supported regions: Shadow Boost for Germany, Netherlands

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

December 16th - December 21st

April 2021

December 21st - January 6th

May 2021

January 6th - January 18th

June 2021

January 18th - February 4th

July 2021

February 4th - February 11th

August 2021

February 11th - February 19th

September 2021

February 19th - March 9th

October 2021

March 9th - March 11th

January 2022

March 11th - Present

March 2022

Note: All preorders up to December 16th have been fulfilled.

I'm from Hungary and waiting for my Shadow about 2 months(March. 20.2021).And I hope it don't came at 2022 because my laptop isn't available for online school, working and gaming. And I really want the time  to play some games, working on my Shadow PC

Pour Paris il est écris que toutes les activations des précommandes jusqu’au 27/11 ont été effectué…

 

c’est faux j’ai commandé le 29/10/2019 et je ne suis toujours pas passé en Ultra.

 

Que se passe t il ? ai-je été oublié ? mes euros comptent moins que ceux des autres ? bref merci de me tenir informer … Stop diffuser des informations fausse pour noyer le poisson.

Pour Paris il est écris que toutes les activations des précommandes jusqu’au 27/11 ont été effectué…

 

c’est faux j’ai commandé le 29/10/2019 et je ne suis toujours pas passé en Ultra.

 

Que se passe t il ? ai-je été oublié ? mes euros comptent moins que ceux des autres ? bref merci de me tenir informer … Stop diffuser des informations fausse pour noyer le poisson.


Bonjour,

 

Je suis dans la même situation, sauf qu’ici ils ne parlent que des activations pour les Shadow Boost, en aucun cas ils ne font mention des upgrades pour les personnes qui ont précommandé les versions Ultra et Infinite de Shadow.

Je pense que la stratégie est pas forcément la bonne ceci dit, car en permettant aux utilisateurs de passer sur les offres Ultra et Infinite, ils pourraient facilement libérer des “slots” de Shadow Boost pour les nouveaux utilisateurs.

736 / 5000

Übersetzungsergebnisse

OK, this is my end before it even started. My boost should be activated after 5 months waiting time. Then I was informed of a delay without any further information. Now there is another delay without a new date and a doubling of the price that is informed via the stream. Really? And Shadow didn't even send an email to the subscribers with the latest information! What if I hadn't seen the stream? When would I have found out about it? Horrible communication. In order to shorten my 5 months waiting time for the Shadow, I also made a subscription to GeForce Now. And that's where I stay now. 5.49 per month, good performance, play with the highest graphics settings including RTX.