F.A.Q.

05/17 Weekly Post: Shadow Boost Activation Update

05/17 Weekly Post: Shadow Boost Activation Update
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ATTENTION: next week’s activation post will be delayed until Wednesday (05/26)

Note: Due to the changes coming with the new leadership team, we have paused activations for all datacenters at this time.
 

Hey #TeamShadow,
 

Welcome to this week’s Shadow Boost activation update! Activation updates are posted weekly, every Monday. 

How to find your estimated activation date

  1. Scroll down to find your datacenter
  2. Locate your pre-order date timeframe under “Date of Pre-Order”
  3. Your estimated activation date will be displayed on the right column 
     

:flag_wf:  Tu es francophone ? Consulte la partie “PARIS” pour obtenir des infos sur les activations. ⚠ Les commentaires se font uniquement en anglais.

:flag_de:  Du sprichst Deutsch? Informationen über Aktivierungen für Deutschland findest du im Abschnitt "Amsterdam". ⚠ Bitte kommentiere hier nur auf Englisch.

 

:bulb: Good to know

  • Activations take place Monday through Thursday

  • Activations begin at 8AM (local time) each day for each datacenter 

  • Discover how we set up and prepare your Shadow


For Shadow Ultra & Infinite information


Chicago

Supported states: Nebraska, South Dakota, North Dakota, Missouri, Iowa, Minnesota, Tennessee, Kentucky, Illinois, Wisconsin, Indiana, Ohio, Michigan

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

February 9th - March 3rd

March 2021

March 3rd - March 5th

April 2021

March 5th - April 15th

July 2021

April 15th - Present

December 2021

Note: All preorders up to February 9th have been fulfilled; Users who preordered from February 9th - March 3rd will be delayed. Impacted users will receive an email.

 

Dallas

Supported states: Texas, New Mexico, Kansas, Oklahoma, Arkansas, Mississippi, Louisiana, Alabama, Georgia

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

February 23rd - March 3rd

March 2021

March 3rd - March 5th

April 2021

March 5th - April 15th

July 2021

April 15th - Present

December 2021

Note: All preorders up to February 23rd have been fulfilled; however, users who preordered from February 23rd - March 3rd will be delayed.  Impacted users will receive an email.

 

New York

Supported states: South Carolina, North Carolina, Virginia, West Virginia, Delaware, Maryland, Pennsylvania, Connecticut, State of New York, Massachusetts, New Hampshire, Vermont, Maine, New Jersey, Washington D.C, Rhode Island, Florida

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

January 20th - February 4th

April 2021

February 4th - February 11th

May 2021

February 11th - February 19th

June 2021

February 19th - March 9th

July 2021

March 9th - April 15th

October 2021

April 15th - Present

December 2021

Note: All preorders up to January 20th have been fulfilled; however, users who preordered from January 20th - February 4th will be delayed.  Impacted users will receive an email.

 

Santa Clara

Supported states: California, Oregon, Nevada, Washington, Idaho, Utah, Montana, Arizona, Wyoming, Colorado

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

February 22rd - March 9th

May 2021

March 9th - April 15th

August 2021

April 15th - Present

December 2021

Note: All preorders up to February 22nd have been fulfilled.

 

Paris

(:flag_wf: Traduction française)

Supported regions: Shadow Boost pour France, Belgique, Luxembourg, Suisse, Royaume-Uni

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

27 novembre - 21 décembre

juin 2021

21 décembre - 8 janvier

juillet 2021

8 janvier - 18 janvier

août 2021

18 janvier - 4 février 

septembre 2021

4 février - 11 février 

Octobre 2021

11 février - 19 février 

Novembre 2021

19 février - 9 mars

décembre 2021

9 mars - présent

mars 2022

Note : toutes les pré-commande jusqu’au 27 novembre ont étaient actives dans les temps.

 

Paris

Supported regions: Shadow Boost for France, Belgium, Luxembourg, Switzerland, United Kingdom

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

November 27th - December 21st

June 2021

December 21st - January 8th

July 2021

January 8th - January 18th

August 2021

January 18th - February 4th

September 2021

February 4th - February 11th

October 2021

February 11th - February 19th

November 2021

February 19th - March 9th

December 2021

March 9th - Present

March 2022

Note: All preorders up to November 27th have been fulfilled.

Amsterdam

(:flag_de: Deutsche Übersetzung)

Supported regions: Shadow Boost für Deutschland, Niederlande

:envelope_with_arrow: Datum der Vorbestellung    :rocket: Geschätztes Aktivierungsdatum

16. Dezember - 21. Dezember

April 2021

21. Dezember - 6. Januar

Mai 2021

6. January - 18. Januar

Juni 2021

18. Januar - 4. Februar

Juli 2021

4. February - 11. Februar

August 2021

11. Februar - 19. Februar

September 2021

19. Februar - 9. März

Oktober 2021

9. März - 11. März

Januar 2022

11. März - aktuell

März 2022

Info: Alle Vorbestellungen, die bis zum einschließlich 16. Dezember 2020 getätigt worden sind, wurden erfüllt.

 

Amsterdam

Supported regions: Shadow Boost for Germany, Netherlands

:envelope_with_arrow: Date of Pre-Order    :rocket: Estimated Activation Date 

December 16th - December 21st

April 2021

December 21st - January 6th

May 2021

January 6th - January 18th

June 2021

January 18th - February 4th

July 2021

February 4th - February 11th

August 2021

February 11th - February 19th

September 2021

February 19th - March 9th

October 2021

March 9th - March 11th

January 2022

March 11th - Present

March 2022

Note: All preorders up to December 16th have been fulfilled.


This topic has been closed for comments

33 replies

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Hey @Toshinmac 
Mails will be sent out to all customers. The news stream is there for people that are interested in the latest developments of shadow, not for everyone. The price increase will be announced (and has been announced already) via various social media channels aswell.

It is understandable that people are frustrated with the delayed activation times. Reality is not meeting expectations. Changes in leadership almost always means reinventing the wheel in terms of culture and technology. To change the culture every procedure is usually tweaked.

This alone would lead to delays as technicians adjust to the new system of management and procedures. Changing the technology as required to enable the use of virtual GPUs (vGPUs) will also cause delays as personnel are diverted from new setups to that task. Transitioning to vGPUs will reduce cost of operation/increase capacity long term. Increasing the time to delivery for the customer has a cost and reduces demand for the service so that must be considered. While the fiscal gains from changes in technology are considerable, it is also important long term to renew consumer confidence. This is especially important for a rising brand like Shadow. Currently confidence that the wait for a new Shadow will be worth it is not as high as it should be. I have two suggestions to alleviate this.

The first suggestion is to be more transparent on what precisely is causing the delay. Simply stating the cause is due to a change in leadership is too nebulous and ultimately not sufficient. People want to know what is wrong, what is being done to fix it, and how the problem will be prevented in the future even if the information is overly technical.

The second suggestion would be to speed up Shadow setups by conducting a seamless phased transition to vGPUs. Simply start making all new Shadows have vGPUs from the time that the vGPU servers are ready to keep up with setup cadence. Then transition the VMs on the older hardware a-la-carte with a dedicated transition team over the most cost effective time period.

 

 

 

Ordered on 19 May 2021, Available on March 29, 2022. CRAZY!!! You guys really need to pick up your game before i move to another online gaming service. I am not waiting a year for a rented pc!

 

My pre-order is from 2nd November 2019 and it’s still pending (Paris DC), don’t hold your breathe, 2022 is VERY optimistic for sure.

Nothing but lies… my preorder for the Ultra dates October 2019, now End of May 2021, thus almost 20 months (or more than 1,5 years later) it is not even sure whether it will ever be updated… easiest way to lose customers and to make sure nobody else wants to sign up.

The last thing you should be doing right now is providing explicit time lines, such as with this delayed update for weekly activations being set to be posted on 05/26/2021, and then radio silence. 

 

Obviously you have a large batch of people pending activation by the end of may in limbo awaiting some answers.

Well, one thing is for sure: with HubiC it wont improve - because those guys have pretty much the same approach. I once fell for their storage offer (10TB 5$ a month, yeah), well, but only with a pretty limitd bandwith not usable for anything, limited connectivity and so on… so I cancelled that one as well.

ABSOLUTE radio silence! I love how they even say "affected users will receive an email"... Ik damn well my shit won't be activated in 4 days, but I had to find out thru searching news & forums. They can't even follow thru with the promise of emailing affected users, who PAID THEM MONTHS AGO. I hope HubiC kills itself with this stunt. If i don't hear nuthin I'm pulling pre-order as soon as my activation date passes. 

You guys just dropped the bomb by raising the price to 30 euros. This is double the amount. I was due at the end of August at the Amsterdam DC. I just cancelled my pre-order. 30 euros is a bit too much. I get Netflix and Spotify for less than that. I guess I will extend my GeForce Now founder account.