06/15 Weekly Post: Shadow Boost Activation Update



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Hello would it still be possible if my shadow could be activated for new york if i ordered may 6th? 

That would probably be next week

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Hi. I just tried logging into my account online to see if anything changed but came up with “An error occurred during the update, try entering your payment details under billing.” And when I try clicking on either subscription or my orders it turns into a blank page and I have to refresh. Anyone have a solution? Thanks in advance. 

This is super specific, only support can help you there

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So the target by monday’s update is to have the may 1st preorder date (Chicago) but last week the target was april 29th... if i ordered may 16th should I even expect to get activated by end of june? Is it probably not going to be until july that I get activated?

@RyanFromShadow  I personally appreciate your team’s steps towards transparency. Additionally, I share some concerns with this poster.

  • Why is the target for this week’s progress two days’ worth of pre-orders (20200429 - 20200501) as opposed to a closer-to-proportional amount of the backlog given the broader target?
  • Is “by June 30th” still a good estimate of when a May 25th Chicago pre-order will be activated?
  • If the progress through activation is “lumpy” i.e. not typically at a smooth per-week rate, then I think it would be helpful for there to be a disclaimer around this, and some additional information
    • I think intuitively your customers following this thread are discounting their remaining wait time as an approximately linear function. 
    • e.g. Is there is a plan in place to provision a large chunk of CH1 specifically in the last week of June? This info would help early- or mid- May pre-orderers understand that the intuitive linear model is underestimating their likely wait time.

You get the smartest person in town award for this :)
Our current activation Pace on Chicago DC is based on past data on users behavior. This is not an exact science and we can only forecast based on the past weeks + some buffer.
Turns out users behavior changed these past few weeks which may indeed have an impact on our users who preordered between the 20th & the 25th of May (since the activation date in the shop changed to july 2020 on the 26th of May)

I will be reassessing this next monday based on this week’s performance and we will then judge if we are on track.
And there is a plan to provision a large chunk of capacity in Chicago pretty soon indeed.

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So my DC would be New York and I ordered on May 24th. Would that mean I will get activated in July? Right now I’m just confused and I haven’t slept in 2 days since I’ve been busy with work and fire department.

Would be by end of June according to my dear colleague OP :)

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So, just to make sure I’m understanding this right, (because I wasn’t last time,) I ordered my Shadow on May 1st, and I’m with the Chicago data center. You plan to get my Shadow activated by next Monday? If my understanding is correct, I can’t wait!

Si Senor.

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Hello. I pre-ordered on May 25th for California and I don’t see anything regarding the dates before May 26. Does this mean activations until May 25th are done or do we still have to wait? If anyone has an answer, please let me know. Thanks in advance.

Yes you should already have access to your shadow

Hi, I preordered April 7th and when I checked my order just now, it’s disappeared, saying I have no orders. My subscription is stated as active but I get an error when I try to log into my Shadow. Any help?

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hello, 

I preordered start of April for Amsterdam but no change so far :(

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hello, 

I preordered start of April for Amsterdam but no change so far :(

That is not normal

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Hi, I preordered April 7th and when I checked my order just now, it’s disappeared, saying I have no orders. My subscription is stated as active but I get an error when I try to log into my Shadow. Any help?

Only Customer Support can help you there

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hello, 

I preordered start of April for Amsterdam but no change so far :(

That is not normal

I reached out to customer support but they said they’ll forward it to activation teams.
Does that mean that I should rather prepare for August/September?

EDIT:
here the shadow news quote

Activations are going smoothly in the Paris data center (with some up and down here and there). As for the Amsterdam data center, everyone who ordered a Shadow boost before April 30th (outside of the very specific cases) should be activated by next Monday (June 8th).
 

What about the UK?

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What about the UK?

i think the servers are in Paris and we just screen shear from there but i might be wrong. ive been waiting for mine for a while now 

Any idea when Toronto, Canada would be up? Can we look forward to this month as well? I pre-ordered the boost.

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As summer officially started today (the 20th of June) when can we excpect infinite  to be activated? (New York servers).

 

I keep refreshing my reminder page hoping to see my upgrade everyday :)

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Any idea when Toronto, Canada would be up? Can we look forward to this month as well? I pre-ordered the boost.

Am in sauga using the new York server and it's working like a charm with a very good ping rate but obviously would love a local server

Hi,

I just had a question regarding my preorder

I am sure your inbox was flooded with question therfur I do not expect a reply however 

I ordered shadow boost at the 2nd of may for Chicago when should I expect to receive my order

 

with best regards 

Harel,

I pre ordered on may 14 and i still havent had my account activated. Im just trying to understand some kind of due date?

Hi, I ordered my shadow on May 15th. Support told me 1-4 weeks, and all I’ve been told that it’ll be by the end of this month. Did anyone order around that time and get theirs already?

Thanks

So if I’m correct Target by next Monday means if we order that date that week we might get our Subscription? I ask cause I’m confused I’m in Cali ordered June 7th but it says Target by next Monday is June 8th, so does that mean I should already have been activated? If not no worry just was askin wanted to play games on my bday 

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So if I’m correct Target by next Monday means if we order that date that week we might get our Subscription? I ask cause I’m confused I’m in Cali ordered June 7th but it says Target by next Monday is June 8th, so does that mean I should already have been activated? If not no worry just was askin wanted to play games on my bday 

They planned to get yours and people who ordered on the 8th activated before the next activation status post on Monday.

I am a pre-ordered 5/20th New York "Boost" and I noticed the goal of "Update next Monday:
  The latest activation date is May 5th booking date "Is my account being activated next week?

 

 

 

May 1st ‘preorder’, Chicago data center.  
 

no activation. 

@Xykez I ordered on May 3rd on Chicago data center and haven’t been activated either. How are all these pre-orders suppose to make the June 26th target date. Hard to believe when people who ordered 3 weeks before that date are still waiting.

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May 1st ‘preorder’, Chicago data center.  
 

no activation. 

Me too, just be patient.
EDIT: Nevermind! I just got activated!