06/15 Weekly Post: Shadow Boost Activation Update


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Hey Team Shadow,

For those of you who have pre-ordered Shadow and are still waiting, know one important thing:
We *still* haven’t forgotten you!

For Week 2 of our new weekly updates here, we’ve made a small edit to what we added last week: “End of Week target”
 

Monitoring the chatter, we noticed that “End of Week” led to the impression that people who had not been activated by Thursday might be activated Friday. The reality is that currently we,

  • Activate Monday through Thursday
  • Beginning at 8am local time each day for each DC
  • And sometimes squeeze in a few extra activations before we finish assessing activation status on Monday to provide this update


Because of this, we’ve changed that last part to be: “Target by next Monday’s update”

It is still effectively our target for our end of the week, but we hope this name change helps clarify any confusion. Looking forward to hearing your feedback!
 

Below is the activation information by datacenter - you can check which datacenter you belong to if you don’t know. 
 

CHICAGO:

If pre-order date is before May 26th:
Activation by end of June

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020

If pre-order date is June 1st or later:

Activations starting July 2020

Target by next Monday’s update:
Latest activation has May 1st pre-order date
 

DALLAS:

If pre-order date is before May 26th:
Activation by end of June

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020

If pre-order date is June 1st or later:

Activations starting July 2020

Target by next Monday’s update:
Latest activation has April 30th pre-order date
 

NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020

If pre-order date is June 1st or later:

Activations starting July 2020

Target by next Monday’s update:
Latest activation has May 5th pre-order date

 

CALIFORNIA:

If pre-order date is between May 26th - June 1st:

Activation by June 25th 2020

If pre-order date is June 1st - June 9th:

Activations starting June 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next Monday’s update:
Latest activation has June 8th pre-order date


PARIS:

If pre-order date is before June 10th:
Pre-orders are on track to be delivered late summer
If pre-order date is June 10th or later:

Activations starting October 2020

Target by next Monday’s update:
Latest activation has April 6th pre-order date

 

AMSTERDAM:

If pre-order date is before June 10th:

Activations starting July 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next Monday’s update:
Latest activation has May 10th pre-order date


To learn what “Activation” means and what it takes to activate your Shadow, check out this informational post:
https://forum.shadow.tech/activation-account-billing-31/activation-58


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77 replies

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Hi. I just tried logging into my account online to see if anything changed but came up with “An error occurred during the update, try entering your payment details under billing.” And when I try clicking on either subscription or my orders it turns into a blank page and I have to refresh. Anyone have a solution? Thanks in advance. 

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April 11th preorder, guess I’ve got a couple of weeks to wait.

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Hello would it still be possible if my shadow could be activated for new york if i ordered may 6th? 

Hi, i activated my shadow boost plan in massachusetts on may 22nd. still no activation. any help?

when expecting to be activated when i ordered it 6. Juni 2020 location AMSTERDAM

I Live in the Bahamas I pre ordered May 11 and still hasn't got activated its been so LONG 

Shadow Boost


Hi, when expecting to be activated when i ordered it  May 24th 2020 location Texas

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hello.
i just wanted to know why is it going to take longer for EU players to have shadow.
i used to pay for it and had an account for over a year and with technical problems with my pc i wasn't able to play. now that i can i have to wait until august and i really want to play with my friends while in this pandemic. i love shadow its really amazing its just sad to see that i have to wait a really long time just to have my account reactivated even tho i was happy to pay the original price all this time just had a hickup with my computer.
as well as i had an email saying it was activated and it wasnt. ive been thinking that it was a technical problem which im ok with. just wanted to know why its taking so long and if there will be any update on it to be out sooner than it is.
thank you

Userlevel 1

hello there!

Will uk get shadow too?

Hi. I just tried logging into my account online to see if anything changed but came up with “An error occurred during the update, try entering your payment details under billing.” And when I try clicking on either subscription or my orders it turns into a blank page and I have to refresh. Anyone have a solution? Thanks in advance. 

I'm also having this issue on an April 5th preorder for Paris

Weird - I preordered on May 6 and still haven’t gotten it. 

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Weird - I preordered on May 6 and still haven’t gotten it. 

i ordered on may 5 and nothing

Userlevel 2

NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

Target by next Monday’s update:
Latest activation has May 5th pre-order date

 

 

I pre-ordered on May 19th. According to last week’s update, activations by this week were through May 3rd. But this week’s activations are only through May 5th?

Unless next week’s activations have a much broader date range, I don’t see how I’m going to be activated in June.

Can you confirm this week is only up to May 5th?

Thanks!

Jim

 

7.0.3

Hi, if I ordered June 10th for he new york data center, will I be activated by the end of July, or do activations just start in July? Thanks!

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Hi, if I ordered June 10th for he new york data center, will I be activated by the end of July, or do activations just start in July? Thanks!

Hey! You will get activated in the month of July, starting in July. 

I pre ordered a Shadow Ultra in November 2019 and a temporary boost subscription on March 6th 2020 and neither have been activated yet (Paris datacenter).

 

Any idea when I can expect these to be active? After 2 support tickets I have no idea when/if I will be able to use my shadow.

DALLAS:

Target by next Monday’s update:
Latest activation has April 30th pre-order date

i haven’t been activated and it’s end of activation from what I read.. 

  • Activate Monday through Thursday
  • Beginning at 8am local time each day for each DC
  • And sometimes squeeze in a few extra activations before we finish assessing activation status on Monday to provide this update

so does it continue to activate over the weekend? Or is Thursday then end for that week

Because target date is 4/30 by Monday’s update Or is it by Thursday 

 

I ordered 4/30

DALLAS:

Target by next Monday’s update:
Latest activation has April 30th pre-order date

i haven’t been activated and it’s end of activation from what I read.. 

  • Activate Monday through Thursday
  • Beginning at 8am local time each day for each DC
  • And sometimes squeeze in a few extra activations before we finish assessing activation status on Monday to provide this update

so does it continue to activate over the weekend? Or is Thursday then end for that week

Because target date is 4/30 by Monday’s update Or is it by Thursday 

 

I ordered 4/30

WHAT DOES THIS MEAN:

 

Latest activation has June 8th pre-order date?

 

THANK YOU ,

 

 

ANDREW

 

WHAT DOES THIS MEAN:

 

Latest activation has June 8th pre-order date?

 

THANK YOU ,

 

 

ANDREW

 

Hey,

It means that by next monday, for this region, we should have activated all people who preordered before the 8th of June.

DALLAS:

Target by next Monday’s update:
Latest activation has April 30th pre-order date

i haven’t been activated and it’s end of activation from what I read.. 

  • Activate Monday through Thursday
  • Beginning at 8am local time each day for each DC
  • And sometimes squeeze in a few extra activations before we finish assessing activation status on Monday to provide this update

so does it continue to activate over the weekend? Or is Thursday then end for that week

Because target date is 4/30 by Monday’s update Or is it by Thursday 

 

Up until next monday early morning we will be activating according to this week’s targets

NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

Target by next Monday’s update:
Latest activation has May 5th pre-order date

 

 

I pre-ordered on May 19th. According to last week’s update, activations by this week were through May 3rd. But this week’s activations are only through May 5th?

Unless next week’s activations have a much broader date range, I don’t see how I’m going to be activated in June.

Can you confirm this week is only up to May 5th?

Thanks!

Jim

 

7.0.3

Hello,
I can confirm it is only up to may 5th.
We are activating people based on current users behavior or when we add additional capacity to our datacenters. Some weeks, user’s behavior will change hence our ability to activate.

hello there!

Will uk get shadow too?

UK already has Shadow!

hello.
i just wanted to know why is it going to take longer for EU players to have shadow.
i used to pay for it and had an account for over a year and with technical problems with my pc i wasn't able to play. now that i can i have to wait until august and i really want to play with my friends while in this pandemic. i love shadow its really amazing its just sad to see that i have to wait a really long time just to have my account reactivated even tho i was happy to pay the original price all this time just had a hickup with my computer.
as well as i had an email saying it was activated and it wasnt. ive been thinking that it was a technical problem which im ok with. just wanted to know why its taking so long and if there will be any update on it to be out sooner than it is.
thank you

Hello,
It is longer in Europe because we have received more preorders relative to our capacity here vs the USA. We have been working on deploying more capacity/DC in EU since the beginning of the year but those things take time and there is not a world where we could have been faster. Some would say we are victims of our success :(.
Trust me we wish we had capacity to run live sales and not work with the very long waiting queue we currently have (October 2020 for Paris DC at the moment).