06/15 Weekly Post: Shadow Boost Activation Update


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Hey Team Shadow,

For those of you who have pre-ordered Shadow and are still waiting, know one important thing:
We *still* haven’t forgotten you!

For Week 2 of our new weekly updates here, we’ve made a small edit to what we added last week: “End of Week target”
 

Monitoring the chatter, we noticed that “End of Week” led to the impression that people who had not been activated by Thursday might be activated Friday. The reality is that currently we,

  • Activate Monday through Thursday
  • Beginning at 8am local time each day for each DC
  • And sometimes squeeze in a few extra activations before we finish assessing activation status on Monday to provide this update


Because of this, we’ve changed that last part to be: “Target by next Monday’s update”

It is still effectively our target for our end of the week, but we hope this name change helps clarify any confusion. Looking forward to hearing your feedback!
 

Below is the activation information by datacenter - you can check which datacenter you belong to if you don’t know. 
 

CHICAGO:

If pre-order date is before May 26th:
Activation by end of June

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020

If pre-order date is June 1st or later:

Activations starting July 2020

Target by next Monday’s update:
Latest activation has May 1st pre-order date
 

DALLAS:

If pre-order date is before May 26th:
Activation by end of June

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020

If pre-order date is June 1st or later:

Activations starting July 2020

Target by next Monday’s update:
Latest activation has April 30th pre-order date
 

NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020

If pre-order date is June 1st or later:

Activations starting July 2020

Target by next Monday’s update:
Latest activation has May 5th pre-order date

 

CALIFORNIA:

If pre-order date is between May 26th - June 1st:

Activation by June 25th 2020

If pre-order date is June 1st - June 9th:

Activations starting June 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next Monday’s update:
Latest activation has June 8th pre-order date


PARIS:

If pre-order date is before June 10th:
Pre-orders are on track to be delivered late summer
If pre-order date is June 10th or later:

Activations starting October 2020

Target by next Monday’s update:
Latest activation has April 6th pre-order date

 

AMSTERDAM:

If pre-order date is before June 10th:

Activations starting July 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next Monday’s update:
Latest activation has May 10th pre-order date


To learn what “Activation” means and what it takes to activate your Shadow, check out this informational post:
https://forum.shadow.tech/activation-account-billing-31/activation-58


This topic has been closed for comments

77 replies

So the target by monday’s update is to have the may 1st preorder date (Chicago) but last week the target was april 29th... if i ordered may 16th should I even expect to get activated by end of june? Is it probably not going to be until july that I get activated?

@RyanFromShadow  I personally appreciate your team’s steps towards transparency. Additionally, I share some concerns with this poster.

  • Why is the target for this week’s progress two days’ worth of pre-orders (20200429 - 20200501) as opposed to a closer-to-proportional amount of the backlog given the broader target?
  • Is “by June 30th” still a good estimate of when a May 25th Chicago pre-order will be activated?
  • If the progress through activation is “lumpy” i.e. not typically at a smooth per-week rate, then I think it would be helpful for there to be a disclaimer around this, and some additional information
    • I think intuitively your customers following this thread are discounting their remaining wait time as an approximately linear function. 
    • e.g. Is there is a plan in place to provision a large chunk of CH1 specifically in the last week of June? This info would help early- or mid- May pre-orderers understand that the intuitive linear model is underestimating their likely wait time.
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Hi. I just tried logging into my account online to see if anything changed but came up with “An error occurred during the update, try entering your payment details under billing.” And when I try clicking on either subscription or my orders it turns into a blank page and I have to refresh. Anyone have a solution? Thanks in advance. 

Hello,

I pre-ordered on May 1st here in Texas, but by the look of it there are accounts activated that have been ordered long after.

I might be misinformed here, so if that’s the case I apologize, just looking forward so much to getting on my Shadow rig! 

*correction, was looking at the wrong data center, we’re straight* 

Stay well,

Dillon 

DALLAS:

Target by next Monday’s update:
Latest activation has April 30th pre-order date

i haven’t been activated and it’s end of activation from what I read.. 

  • Activate Monday through Thursday
  • Beginning at 8am local time each day for each DC
  • And sometimes squeeze in a few extra activations before we finish assessing activation status on Monday to provide this update

so does it continue to activate over the weekend? Or is Thursday then end for that week

Because target date is 4/30 by Monday’s update Or is it by Thursday 

 

So the target by monday’s update is to have the may 1st preorder date (Chicago) but last week the target was april 29th... if i ordered may 16th should I even expect to get activated by end of june? Is it probably not going to be until july that I get activated?

@RyanFromShadow  I personally appreciate your team’s steps towards transparency. Additionally, I share some concerns with this poster.

  • Why is the target for this week’s progress two days’ worth of pre-orders (20200429 - 20200501) as opposed to a closer-to-proportional amount of the backlog given the broader target?
  • Is “by June 30th” still a good estimate of when a May 25th Chicago pre-order will be activated?
  • If the progress through activation is “lumpy” i.e. not typically at a smooth per-week rate, then I think it would be helpful for there to be a disclaimer around this, and some additional information
    • I think intuitively your customers following this thread are discounting their remaining wait time as an approximately linear function. 
    • e.g. Is there is a plan in place to provision a large chunk of CH1 specifically in the last week of June? This info would help early- or mid- May pre-orderers understand that the intuitive linear model is underestimating their likely wait time.

You get the smartest person in town award for this :)
Our current activation Pace on Chicago DC is based on past data on users behavior. This is not an exact science and we can only forecast based on the past weeks + some buffer.
Turns out users behavior changed these past few weeks which may indeed have an impact on our users who preordered between the 20th & the 25th of May (since the activation date in the shop changed to july 2020 on the 26th of May)

I will be reassessing this next monday based on this week’s performance and we will then judge if we are on track.
And there is a plan to provision a large chunk of capacity in Chicago pretty soon indeed.

Any updates on ultra?

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Hello,

I order shadow on 13 of May 2020, when I will be activated? When I will be ?

 

No one here can answer your question with the information you provided. What state do you live in?

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hello there!

Will uk get shadow too?

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NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

Target by next Monday’s update:
Latest activation has May 5th pre-order date

 

 

I pre-ordered on May 19th. According to last week’s update, activations by this week were through May 3rd. But this week’s activations are only through May 5th?

Unless next week’s activations have a much broader date range, I don’t see how I’m going to be activated in June.

Can you confirm this week is only up to May 5th?

Thanks!

Jim

 

7.0.3

I pre ordered a Shadow Ultra in November 2019 and a temporary boost subscription on March 6th 2020 and neither have been activated yet (Paris datacenter).

 

Any idea when I can expect these to be active? After 2 support tickets I have no idea when/if I will be able to use my shadow.

So, just to make sure I’m understanding this right, (because I wasn’t last time,) I ordered my Shadow on May 1st, and I’m with the Chicago data center. You plan to get my Shadow activated by next Monday? If my understanding is correct, I can’t wait!

Si Senor.

What about the UK?

Any idea when Toronto, Canada would be up? Can we look forward to this month as well? I pre-ordered the boost.

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Any idea when Toronto, Canada would be up? Can we look forward to this month as well? I pre-ordered the boost.

Am in sauga using the new York server and it's working like a charm with a very good ping rate but obviously would love a local server

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So if I’m correct Target by next Monday means if we order that date that week we might get our Subscription? I ask cause I’m confused I’m in Cali ordered June 7th but it says Target by next Monday is June 8th, so does that mean I should already have been activated? If not no worry just was askin wanted to play games on my bday 

They planned to get yours and people who ordered on the 8th activated before the next activation status post on Monday.

I am a pre-ordered 5/20th New York "Boost" and I noticed the goal of "Update next Monday:
  The latest activation date is May 5th booking date "Is my account being activated next week?

 

 

 

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Good evening, what does that mean?: 

 

Target by next Monday’s update:
Latest activation has May 10th pre-order date

 

Does that mean that the last activation had the pre-order date of 10 May or that the target for next week is to activate the pre-order of 10 May?

 

Many greetings
 

Hey Lincoln, thanks for asking. It means that our target is for the last activation of this work week to have a pre-order date of May 10th. If all goes according to plan then next week’s activations will begin with the May 10th pre-order date, and we will have a new target for that week that’s further than May 10th.

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Hello. I pre-ordered on May 25th for California and I don’t see anything regarding the dates before May 26. Does this mean activations until May 25th are done or do we still have to wait? If anyone has an answer, please let me know. Thanks in advance.

Hey Matt, by our accounts you should be activated as of last week. Please contact support via the account page for them to investigate.

Thank you so much. They responded quick and told me they put me up on the priority list. 

Hi there I have to orders:

• Shadow Ultra / 23rd November 2019

• Shadow Boost / 7th March 2020

 

Any idea how long will take?

 

 

 

Hello,
for users who preorders a Shadow Ultra then choose to wait for it on a Shadow Boost, we plan to activate the remaining batch early july.  

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So, just to make sure I’m understanding this right, (because I wasn’t last time,) I ordered my Shadow on May 1st, and I’m with the Chicago data center. You plan to get my Shadow activated by next Monday? If my understanding is correct, I can’t wait!

So the target by monday’s update is to have the may 1st preorder date (Chicago) but last week the target was april 29th... if i ordered may 16th should I even expect to get activated by end of june? Is it probably not going to be until july that I get activated?

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So my DC would be New York and I ordered on May 24th. Would that mean I will get activated in July? Right now I’m just confused and I haven’t slept in 2 days since I’ve been busy with work and fire department.

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The new activation date for those who preordered May 5 is 06/15 for New York, I have not received activation
  

 

 

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April 11th preorder, guess I’ve got a couple of weeks to wait.

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Hello would it still be possible if my shadow could be activated for new york if i ordered may 6th?