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06/22 Weekly Post: Shadow Boost Activation Update

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J
Userlevel 1
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Target by next activation update:
Edge case/missed activations processed

 

Hello, does anyone have any information about the meaning of this statement?

Does that mean that activations are delayed while they catch up on the process? 

Thanks a lot!

I asked the same. Ordered 11/4 on Paris, last week they said up to 5/4 and that is what they say this week. It’s as clear as mud, isn’t it?

I'm also after answers here, ordered 15/4, we need more clarification than that.

K
Userlevel 2
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NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020

If pre-order date is June 1st or later:

Activations starting from July 2020

Target by next activation update:
Latest activation has May 7th pre-order date

 

That still leaves 18 days worth of pre-orders from May to get done before June ends in 8 days. Is that going to be achieved?

R
Userlevel 5
Badge +4

NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

Target by next activation update:
Latest activation has May 7th pre-order date

 

Can you please explain how NY activation before May 26th will be done by end of June (which is now only 8 days away), but you are only able to activate 2 days worth of pre-orders each week? Last week the update was through May 5th. This week, through May 7. At this rate, my pre-order from May 19th will be later in July (if not August), not by the end of June.

Thank you!

7.0.3

Hey JimK, thanks for the great question. Your observation is astute regarding previous activation rates versus recent ones. This applies for the New York, Chicago, and Texas data centers, which unfortunately we were over-optimistic about the rate we’d be able to activate at through June. 

We’re working to directly email each impacted user soon with an updated activation timeline and other pertinent details. We’re sorry for the delay as we know you and the others waiting are excited to get your hands on your Shadow. Know that the team is hard at work on speeding activation rates up again as quickly as we can.

Thank you for your patience. 

 

V

This is unfair honestly. I order on May 12. Why are people who signed up latestst get theirs first and those who ordered earliest get their last?

we should get rewarded or something. Like if you agree!


EDIT:
Unfortunately activations for users before May 26th at New York/Chicago/Texas will be delayed. Our teams are working to send dedicated emails to each impacted users with more details by the end of the week.

R

Some people here really need to grow up. Stop whining and just wait. 

We all know that activation takes time, and that the exact day of activation is unclear, probably because it is even for them.

Then what’s the point of whining? 

You can hardly imagine the mood of the people we booked in May.  The message "will be activated at the end of June" has been delivered for a long time.  When we waited for a month, we suddenly knew that we would not be activated at the end of June, and we did not receive any delay notifications, but the current message is still activated at the end of June.  Of course, you don’t have to worry, then you may not be affected by COVID-19.

 

M
Userlevel 4
Badge +1

Been patiently waiting a month, and now im told ill have to wait another additional month. Expect a email from me once the 7 weeks are up.

L

What does late summer mean ?

In August.

D

When will this be updated with this week's targets?

B

We ordered May 13th, we are July 04th, what is the f**** problem bro?

  • Okay, you're having problems with COVID19.
  • Okay, it takes you some time to install the PCs,
  • Okay, you've got a lot of orders,

But what the hell, you can't give your customers the information to keep them informed about their situation? I didn't get any information except a "general" email telling me, we'll be late, and that's a month later. 
 

It is now July 4th, when is my SHADOW going to be activated? Is it possible to have a date? In 2032? When will COVID-45 come out? You think you can activate our shadows before GTA 6 ?
 

I have a big community on Twitter and Youtube, and believe me, I'm going to give you some nice publicity.

 

Zera.

Dude, you at least could read the newest update 

https://forum.shadow.tech/news-announcements-42/06-29-weekly-post-shadow-boost-activation-update-862

 

On Monday there will be the next one, and BTW, calm down 

A

What does late summer mean ?

R

about New York ，My order is 5/20 So when will my account be activated?

M

When will I activate ?, I have an order from May 28

G

I’ve ordered my PreOrder May 11th, hopefully it’s not long before I get my shadow.

I

 

Hello good day
I made my pre-order on May 12 for the dallas server.
When will my order be activated?
I don't think it's June, so I'd like to know

Raladin3d
Userlevel 2
Badge +1

Appreciate you guys but can we get some update on the Ultras and Infinite please :)

T

Target by next activation update:
Edge case/missed activations processed

 

Hello, does anyone have any information about the meaning of this statement?

Does that mean that activations are delayed while they catch up on the process? 

Thanks a lot!

B

Amsterdam:

If pre-order date is before June 10th:

Pre-orders are on track to be delivered late summer

 

What's does this mean exactly? Are you still looking for activate everyone in July like you wrote in last week's update? 

I pre-ordered on May 20 and would like to know if I get my shadow within the next 2-3 weeks 

 

 

 

M

you said that shadow in Amsterdam is going to activate in july but this says to me in october when i bought it

R
Userlevel 5
Badge +4

What does late summer mean ?

Late summer generally means August-September, though we’ll have more specific details once we’re closer to that!

S

What does late summer mean ?

Late summer generally means August-September, though we’ll have more specific details once we’re closer to that!

Ryan, can you clarify “latest activation?” Ordered May 2nd in Chicago, so does that mean the target is that May 2nd should be activated by the end of the week or that it already has been?

S

I’m anxious to have my… Shadow activated. I check my order status daily, if not multiple times per day. I just noticed that the Santa Clara activations are “activating ahead of schedule”! It is showing that the latest activation has an order date of June 15th. My order date is June 14th, what gives?!?!? Did someone get to jump the line? Am I next in the queue :wink::wink: (thats a wink, wink - if you know what I mean)?

R
Userlevel 5
Badge +4

What does late summer mean ?

Late summer generally means August-September, though we’ll have more specific details once we’re closer to that!

Ryan, can you clarify “latest activation?” Ordered May 2nd in Chicago, so does that mean the target is that May 2nd should be activated by the end of the week or that it already has been?

When we say “latest activation” we mean the last pre-order activated by the target deadline. So in your case with May 2nd, May 2nd should be the pre-order date of the last activated Shadow at Chicago for this week.

R
Userlevel 5
Badge +4

I’m anxious to have my… Shadow activated. I check my order status daily, if not multiple times per day. I just noticed that the Santa Clara activations are “activating ahead of schedule”! It is showing that the latest activation has an order date of June 15th. My order date is June 14th, what gives?!?!? Did someone get to jump the line? Am I next in the queue :wink::wink: (thats a wink, wink - if you know what I mean)?

That’s our target for the end of the week for Santa Clara, so all things constant you should be activated by the end of this week

R
Userlevel 5
Badge +4


CHICAGO:

 

Target by next activation update:
Latest activation has May 2nd pre-order date

 

Does this mean they are starting activations starting on the 2nd and end up on a later date by the end of the week?If it is planned by the end of the week then how are they going to get to the 26th by the end of the month when last week it said the 1st was the latest activation. Just one day of pre orders getting activated in a week? 

I agree with this poster. You should not post these long term dates if they are not even remotely accurate. If you get only 1 day of activation done a week fine; but please do not mislead people who are thinking they are getting the shadow this month when clearly they are not. Also there is an additional wait behind the activation. *Your shadow is being prepared* I am currently one of those people. Posters are sometimes waiting weeks for this while seeing the subscription start. I had to contact support to clarify that the days SHOULD correct itself when you are fully activate. I would appreciate not to be misled. You have a great product but need to communicate better. Thanks!

Hey cacforever2, thanks for the feedback about our activation communication both in terms of our updates and the visibility provided in the account page. The team is working to improve activation on all fronts, and we appreciate Team Shadow holding us accountable along the way.
 

S

I’m anxious to have my… Shadow activated. I check my order status daily, if not multiple times per day. I just noticed that the Santa Clara activations are “activating ahead of schedule”! It is showing that the latest activation has an order date of June 15th. My order date is June 14th, what gives?!?!? Did someone get to jump the line? Am I next in the queue :wink::wink: (thats a wink, wink - if you know what I mean)?

That’s our target for the end of the week for Santa Clara, so all things constant you should be activated by the end of this week

Hi Ryan - Thanks for the update, I’m really looking forward to it!

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