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06/22 Weekly Post: Shadow Boost Activation Update

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A
Userlevel 2

NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

Target by next activation update:
Latest activation has May 7th pre-order date

 

Can you please explain how NY activation before May 26th will be done by end of June (which is now only 8 days away), but you are only able to activate 2 days worth of pre-orders each week? Last week the update was through May 5th. This week, through May 7. At this rate, my pre-order from May 19th will be later in July (if not August), not by the end of June.

Thank you!

7.0.3

Hey JimK, thanks for the great question. Your observation is astute regarding previous activation rates versus recent ones. This applies for the New York, Chicago, and Texas data centers, which unfortunately we were over-optimistic about the rate we’d be able to activate at through June. 

We’re working to directly email each impacted user soon with an updated activation timeline and other pertinent details. We’re sorry for the delay as we know you and the others waiting are excited to get your hands on your Shadow. Know that the team is hard at work on speeding activation rates up again as quickly as we can.

Thank you for your patience. 

 

Hi Ryan,

Thanks for adressing that point. Would you be able to give us a ballpark estimation for NY datacenter? Or is it different for each person affected?

 

Many thanks!

 

 

 

E

 

DALLAS:

If pre-order date is before May 26th:
Delayed - impacted users should expect an email with details by end of week

I ordered May 12th. Seeing as there’s a delay in those select data centers would the expected date still be the end of this month?

C
Userlevel 1
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I am still none the wiser as to when my 11th April pre order will be activated in Paris.

A

 

AMSTERDAM:

If pre-order date is before June 10th:

Activations starting July 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next activation update:
Edge case/missed activations processed

 

To learn what “Activation” means and what it takes to activate your Shadow, check out this post:
https://forum.shadow.tech/activation-account-billing-31/activation-58

I order the 13’th of May shadow boost. I would like to know when will be activated?

Thank you.

M
Userlevel 1

GG to the community on holding Shadow accountable.  I’m glad to finally see an honest response from the Shadow staff instead of the misleading activation goals we’ve seen the past 3 weeks.  Hoping this leads to more transparency and truthfulness from the Shadow staff in the days ahead.

R

“Overpromise and Underdeliver” is a bold strategy. I was told for 24 days that my Shadow would be activated June 2020 (May 9th preorder - Dallas) and now that’s not the case. Shadow knew they were a month behind activations and still misled new preorders into signing up.

All this combined with the least helpful and pithy responses to “When am I getting activated?”

Every time we see someone ask about activation on this forum, reddit, or discord - Shadow responds with a high and mighty “it’s impossible to predict if you don’t even tell us what server location or preorder date.” Well it’s apparently impossible to predict even if we did tell you all that information. 

RedneckFireElf
Badge

NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

Target by next activation update:
Latest activation has May 7th pre-order date

 

Can you please explain how NY activation before May 26th will be done by end of June (which is now only 8 days away), but you are only able to activate 2 days worth of pre-orders each week? Last week the update was through May 5th. This week, through May 7. At this rate, my pre-order from May 19th will be later in July (if not August), not by the end of June.

Thank you!

7.0.3

Hey JimK, thanks for the great question. Your observation is astute regarding previous activation rates versus recent ones. This applies for the New York, Chicago, and Texas data centers, which unfortunately we were over-optimistic about the rate we’d be able to activate at through June. 

We’re working to directly email each impacted user soon with an updated activation timeline and other pertinent details. We’re sorry for the delay as we know you and the others waiting are excited to get your hands on your Shadow. Know that the team is hard at work on speeding activation rates up again as quickly as we can.

Thank you for your patience. 

 

I’m still kind of confused or I’m probably not understanding it very well lol but for people who ordered like around the 20-24 etc does that mean by the end of June or into July? I tried understanding this but recently I have been going through stuff which has been messing with me.

M
Userlevel 1
Badge

NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

Target by next activation update:
Latest activation has May 7th pre-order date

 

Can you please explain how NY activation before May 26th will be done by end of June (which is now only 8 days away), but you are only able to activate 2 days worth of pre-orders each week? Last week the update was through May 5th. This week, through May 7. At this rate, my pre-order from May 19th will be later in July (if not August), not by the end of June.

Thank you!

7.0.3

Hey JimK, thanks for the great question. Your observation is astute regarding previous activation rates versus recent ones. This applies for the New York, Chicago, and Texas data centers, which unfortunately we were over-optimistic about the rate we’d be able to activate at through June. 

We’re working to directly email each impacted user soon with an updated activation timeline and other pertinent details. We’re sorry for the delay as we know you and the others waiting are excited to get your hands on your Shadow. Know that the team is hard at work on speeding activation rates up again as quickly as we can.

Thank you for your patience. 

 

I’m still kind of confused or I’m probably not understanding it very well lol but for people who ordered like around the 20-24 etc does that mean by the end of June or into July? I tried understanding this but recently I have been going through stuff which has been messing with me.

Apparently no one knows the answer to that, not even Shadow 

C

i dont know if they're activating still, or if im just gonna have to wait another month.
i was so close to getting my shadow activated, only at least 9 more days till the end of the month and now theres a higher chance ill get activated in july or later.
its very fustrating to be told that your shadow will be activated june 2020 and waiting till the very end of june, only a week left to be told that its going to be delayed.
a moderator on the discord estimated 5-8 weeks and now its looking more like 8-13.
ive been waiting 8 weeks, ordered may 6th, chicago.

Are you in the process of activation yet. I preordered May 3rd. Same data center as you. I am currently in activation status but I get the message saying *it is not ready yet*. Just wondering as we are so close together in our preorders.

sdpixl

i dont know if they're activating still, or if im just gonna have to wait another month.
i was so close to getting my shadow activated, only at least 9 more days till the end of the month and now theres a higher chance ill get activated in july or later.
its very fustrating to be told that your shadow will be activated june 2020 and waiting till the very end of june, only a week left to be told that its going to be delayed.
a moderator on the discord estimated 5-8 weeks and now its looking more like 8-13.
ive been waiting 8 weeks, ordered may 6th, chicago.

Are you in the process of activation yet. I preordered May 3rd. Same data center as you. I am currently in activation status but I get the message saying *it is not ready yet*. Just wondering as we are so close together in our preorders.

i’m not sure if im in the process of getting activated. i still have this message in the launcher.

 

waited 53 days for shadow to constantly break smh
M

i dont know if they're activating still, or if im just gonna have to wait another month.
i was so close to getting my shadow activated, only at least 9 more days till the end of the month and now theres a higher chance ill get activated in july or later.
its very fustrating to be told that your shadow will be activated june 2020 and waiting till the very end of june, only a week left to be told that its going to be delayed.
a moderator on the discord estimated 5-8 weeks and now its looking more like 8-13.
ive been waiting 8 weeks, ordered may 6th, chicago.

Are you in the process of activation yet. I preordered May 3rd. Same data center as you. I am currently in activation status but I get the message saying *it is not ready yet*. Just wondering as we are so close together in our preorders.

i’m not sure if im in the process of getting activated. i still have this message in the launcher.

 

Nope, it’s just a thing it shows.

 

 

Dudefoxlive
Badge

[removed]

Its not their fault that there are unexpected delays. Because of COVID and having to keep within a certain distance of each other plus with some parts being hard to obtain delays happen. I am still waiting for my shadow to get activated.

O

[removed]

Its not their fault that there are unexpected delays. Because of COVID and having to keep within a certain distance of each other plus with some parts being hard to obtain delays happen. I am still waiting for my shadow to get activated.

 

I would be more sympathetic if they did any messaging what so ever BEFORE you click the buy button. I’ve been watching this service for months and finally New York was available to order not to preorder, not to hopefully one day maybe in the future some day maybe exist. No, when I clicked the go button it was to send them money and for them to turn on a computer. Then, after the transaction, they say “go join discord to find out when your activation will happen.” Yeah, in the past few days they have changed the front page to “preorder” but that is not what happened up front, and is a very recent change. They’re still running PPC ads. They’re still sending marketing emails. They’re still pushing their service across social media. They are doing everything in their power to increase preorders without being upfront not about the fact that your are preordering but about the fact that they have absolutely no idea when or if they will ever be able to fulfill the order. That’s the issue with these pieces of shit.

O

Proof of homepage change:

https://web.archive.org/web/20200513063451/https://shadow.tech/usen/

T

Some people here really need to grow up. Stop whining and just wait. 

We all know that activation takes time, and that the exact day of activation is unclear, probably because it is even for them.

Then what’s the point of whining? 

S

If pre-order date is June 1st or later:

Activations starting from July 2020

 

I appreciate the update, but at this point, is the July 2020 timeline still accurate for preorders on June 1st or later for the Chicago datacenter or are we more than likely looking at sometime in August?

E

I never received an email advising the delay. I’m in the Dallas time frame preorder before May 26th. I preordered mines on May 9th. 
E

I ORDERED ON MAY 14TH FOR NY BOOST SHADOW, AND STILL HAVE NO ACTIVATION OR EMAIL INFORMING ME OF THE DELAY, ABSOLUTELY NOTHING!

WHAT IS THIS CUSTOMER SERVICE?

Same. And it’s sucks we have to come here to search for an update when they should send out emails. Hell I still haven’t recv an email for the newest update. It’s a lose lose situation here. I’m not complaining but then again I did put money towards it. If I’d new it was gonna take this long I wouldn’t even got it. 

UncleJJ
Userlevel 1

I never received an email advising the delay. I’m in the Dallas time frame preorder before May 26th. I preordered mines on May 9th. 

 https://forum.shadow.tech/activation-account-billing-31/activation-notices-831

Here is a thread for what everyone is getting in the emails. So far it looks like everyone is just being told the same thing.

sdpixl

When will this be updated with this week's targets?

it's about 6pm, where i'm at, and seeing that they delayed the activations last time, i don't think they're going to post another one.

waited 53 days for shadow to constantly break smh
B

When will this be updated with this week's targets?

https://forum.shadow.tech/news-announcements-42/06-29-weekly-post-shadow-boost-activation-update-862

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