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06/22 Weekly Post: Shadow Boost Activation Update

R
Userlevel 5
Badge +4

Hey Team Shadow,
 

Welcome to this week’s update on Shadow Boost activations!

Last week we noted a change in messaging from “End of Week target” to “Target by next Monday’s update. Though this seems to have helped some, introducing ‘Monday’ into the mix added confusion about the purpose of the section. Going forward, we’ll use “Target by Next Activation Update”, to help smooth things out.
 

As a reminder:
-We activate Monday through Thursday

-Beginning at 8am local time each day for each datacenter

 

Last bit before the update. For our European activations the team was able to identify edge cases and other irregularities that led to some orders being missed. The team will prioritize activating those groups of users for this week, before moving further along in the overall queue.


EDIT:
Unfortunately activations for users before May 26th at New York/Chicago/Texas will be delayed. Our teams are working to send dedicated emails to each impacted users with more details by the end of the week.

EDIT #2:
All impacted users should have received their dedicated email with details about the delay and an updated delivery timeline of Early July.

 

Below is the activation information by datacenter. You can check which datacenter you belong to here. 
 

CHICAGO:

If pre-order date is before May 26th:
Delayed to Early July

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020

If pre-order date is June 1st or later:

Activations starting from July 2020

Target by next activation update:
Latest activation has May 2nd pre-order date


 

DALLAS:

If pre-order date is before May 26th:
Delayed to Early July

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020

If pre-order date is June 1st or later:

Activations starting from July 2020

Target by next activation update:
Latest activation has May 5th pre-order date


 

NEW YORK:

If pre-order date is before May 26th:

Delayed to Early July

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020

If pre-order date is June 1st or later:

Activations starting from July 2020

Target by next activation update:
Latest activation has May 7th pre-order date


 

SANTA CLARA:

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next activation update:
Latest activation has June 15th pre-order date (activating ahead of schedule)

 


PARIS:

If pre-order date is before June 10th:
Pre-orders are on track to be delivered late summer
If pre-order date is June 10th or later:

Activations starting October 2020

Target by next activation update:
Edge case/missed activations processed


 

AMSTERDAM:

If pre-order date is before June 10th:

Activations starting July 2020

If pre-order date is June 10th or later:

Activations starting July 2020

Target by next activation update:
Edge case/missed activations processed

 

To learn what “Activation” means and what it takes to activate your Shadow, check out this post:
https://forum.shadow.tech/activation-account-billing-31/activation-58

This topic has been closed for comments

71 replies

Brayton
Userlevel 3
Badge +1

I just got my Shadow activated today! Thank you so much Team Shadow!

Shown at the end of every post
sdpixl

 

CHICAGO:

Target by next activation update:
Latest activation has May 2nd pre-order date

Does this mean you are activating May 2nd today?
 

waited 53 days for shadow to constantly break smh
A

What does late summer mean ?

D

The information on Santa Clara is contradictory. You have activated people who ordered as late as June 15th yet claim that people who ordered after June 10th will only get activations in July. 
 

For New York, you are aiming to activate preorders made until May 7th by Thursday. This would give you exactly 6/29-30, two days, to activate all preorders from May 8th and 26th for those to still happen by end of June as stated.

The claim is similar for other days centers. I would really appreciate if you could clarify.
Thanks.  

C
Userlevel 1
Badge

What does:

Target by next activation update:
All edge case/missed activations processed


mean?

 

I'm in the UK so Paris server and ordered on 11/4 

Brayton
Userlevel 3
Badge +1

 

CHICAGO:

Target by next activation update:
Latest activation has May 2nd pre-order date

Does this mean you are activating May 2nd today?
 

No, it means the plan is it should be activated by Thursday or next Monday.

Shown at the end of every post
J
Userlevel 2

NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

Target by next activation update:
Latest activation has May 7th pre-order date

 

Can you please explain how NY activation before May 26th will be done by end of June (which is now only 8 days away), but you are only able to activate 2 days worth of pre-orders each week? Last week the update was through May 5th. This week, through May 7. At this rate, my pre-order from May 19th will be later in July (if not August), not by the end of June.

Thank you!

7.0.3
R

about New York ，My order is 5/20 So when will my account be activated?

M

When will I activate ?, I have an order from May 28

D

NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

Target by next activation update:
Latest activation has May 7th pre-order date

 

Can you please explain how NY activation before May 26th will be done by end of June (which is now only 8 days away), but you are only able to activate 2 days worth of pre-orders each week? Last week the update was through May 5th. This week, through May 7. At this rate, my pre-order from May 19th will be later in July (if not August), not by the end of June.

Thank you!

7.0.3

Wondering this as well but for Chicago Data Center.

S
Userlevel 1

I pre-ordered yesterday.. so it’s really demoralizing to see everyone’s comments having ordered months before me.. when they still haven’t seen it yet 🙈. Anyways should I expect to be activated before 2021 😂💁‍♂️

C


CHICAGO:

 

Target by next activation update:
Latest activation has May 2nd pre-order date

 

Does this mean they are starting activations starting on the 2nd and end up on a later date by the end of the week?If it is planned by the end of the week then how are they going to get to the 26th by the end of the month when last week it said the 1st was the latest activation. Just one day of pre orders getting activated in a week? 

UncleJJ
Userlevel 1

I'm in the Chicago datacenter and ordered on May 15th. The timeline says my account will be activated before the end of June. Does this mean I can expect to be activated before next Wednesday or will the timeline be updated again?

A
Userlevel 2

NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

Target by next activation update:
Latest activation has May 7th pre-order date

 

Can you please explain how NY activation before May 26th will be done by end of June (which is now only 8 days away), but you are only able to activate 2 days worth of pre-orders each week? Last week the update was through May 5th. This week, through May 7. At this rate, my pre-order from May 19th will be later in July (if not August), not by the end of June.

Thank you!

7.0.3

Hi,

 

Can someone please adress JimK’s question above? I’m wondering the same thing and I ordered my Shadow Boost on May 23rd.

 

Many thanks!

G

I’ve ordered my PreOrder May 11th, hopefully it’s not long before I get my shadow.

M
Userlevel 1

Good luck getting an answer to the NYC datacenter question about activation.  I was in the Twitch community chat stream last week and asked similar questions and was completely ignored.  The last 3 weeks - each update - suggests they are only getting through 2 days of activations yet they claim they’ll have all of May done between May 29-30?!  Not buying it.  Would appreciate an honest answer.

I

 

Hello good day
I made my pre-order on May 12 for the dallas server.
When will my order be activated?
I don't think it's June, so I'd like to know

Raladin3d
Userlevel 2
Badge +1

Appreciate you guys but can we get some update on the Ultras and Infinite please :)

T

Target by next activation update:
Edge case/missed activations processed

 

Hello, does anyone have any information about the meaning of this statement?

Does that mean that activations are delayed while they catch up on the process? 

Thanks a lot!

B

Amsterdam:

If pre-order date is before June 10th:

Pre-orders are on track to be delivered late summer

 

What's does this mean exactly? Are you still looking for activate everyone in July like you wrote in last week's update? 

I pre-ordered on May 20 and would like to know if I get my shadow within the next 2-3 weeks 

 

 

 

C
Userlevel 1
Badge

Target by next activation update:
Edge case/missed activations processed

 

Hello, does anyone have any information about the meaning of this statement?

Does that mean that activations are delayed while they catch up on the process? 

Thanks a lot!

I asked the same. Ordered 11/4 on Paris, last week they said up to 5/4 and that is what they say this week. It’s as clear as mud, isn’t it?

J
Userlevel 1
Badge

Target by next activation update:
Edge case/missed activations processed

 

Hello, does anyone have any information about the meaning of this statement?

Does that mean that activations are delayed while they catch up on the process? 

Thanks a lot!

I asked the same. Ordered 11/4 on Paris, last week they said up to 5/4 and that is what they say this week. It’s as clear as mud, isn’t it?

I'm also after answers here, ordered 15/4, we need more clarification than that.

C
Userlevel 1

I can't wait for next week's update when we're 2 days away from July and they're still saying they'll process 25 days worth of activations by the end of the month.

K
Userlevel 2
Badge

 

NEW YORK:

If pre-order date is before May 26th:
Activation by end of June

If pre-order date is between May 26th - June 1st:

Activation by July 23rd 2020

If pre-order date is June 1st or later:

Activations starting from July 2020

Target by next activation update:
Latest activation has May 7th pre-order date

 

That still leaves 18 days worth of pre-orders from May to get done before June ends in 8 days. Is that going to be achieved?

M

you said that shadow in Amsterdam is going to activate in july but this says to me in october when i bought it

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